Head of Operations - Soft FM
Mitie
PermanentFull time
Head of Operations - Soft FMLondon | Full Time Are you an experienced operational leader with a proven track record of managing large, complex FM contracts? We're looking for a Head of Operations - Soft FM to lead the delivery of a major healthcare portfolio, ensuring exceptional service standards, commercial performance and customer satisfaction across a multi-service environment. This is an opportunity to join a high-profile contract where you'll play a critical role in shaping strategy, leading large operational teams and building strong client relationships, whilst delivering safe, efficient and compliant services. What You'll Be Doing -Leading the operational delivery of multiple Soft FM services across a complex healthcare environment. -Developing and delivering strategic plans that drive service excellence, innovation and continuous improvement. -Taking full ownership of operational and financial performance, including P&L accountability. -Building trusted relationships with senior client stakeholders and acting as a key escalation point. -Driving contractual compliance and ensuring KPI and SLA performance targets are consistently achieved. -Leading, coaching and developing a large management team to create a high-performing and engaged workforce. -Identifying efficiencies, improving productivity and delivering value without compromising quality. -Supporting workforce planning, succession planning and talent development initiatives. -Leading employee relations activity including organisational change, consultation and TUPE where required. What We're Looking ForWe're keen to speak with candidates who can demonstrate: -Senior leadership experience within Facilities Management, Healthcare FM or a similarly complex operational environment. -Strong Soft FM expertise, including the delivery of multiple service lines. -Proven experience managing large-scale contracts and multi-disciplinary teams. -Excellent stakeholder management skills with the ability to influence at executive level. -Strong commercial awareness and financial management capability, including budget and P&L responsibility. -Experience driving service transformation, operational efficiencies and continuous improvement. -Exceptional communication, presentation and relationship-building skills. -The ability to balance strategic thinking with a hands-on leadership style.
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Night Warehouse Operative - with FLT
The Best Connection Group Limited - Enfield, London
£13.50 to £13.50 an hour
TemporaryFull time
We are seeking reliable and hardworking Night Warehouse Operatives with Counterbalance Forklift experience to support night shift warehouse operations. The role involves picking and packing orders as well as operating a counterbalance forklift to load and unload vehicles, ensuring goods are handled safely and efficiently. Key Responsibilities Accurately pick and pack orders using pick lists Operate a Counterbalance Forklift to load and unload vehicles Move and store stock safely within the warehouse Prepare orders for dispatch, ensuring correct labelling and documentation Carry out basic quality checks on picked items Assist with general warehouse duties including stock handling and replenishment Maintain a clean and organised work area Follow all health & safety procedures at all times Skills & Experience Valid Counterbalance Forklift licence required Previous experience in a warehouse, picking, or packing role preferred Ability to safely operate a forklift in a busy warehouse environment Good attention to detail and accuracy Ability to work efficiently in a fast-paced environment Physically fit and able to be on your feet for extended periods Reliable, punctual, and a good team player Working Hours Night shifts 10:00pm to 7am Any 5 days out of 7 on a rotating weekly rota Shifts may include Monday to Friday, Sunday to Thursday, or Tuesday to Saturday depending on the rota What's on Offer £13.50 per hour Ongoing work with the potential for long-term opportunities Supportive warehouse environment Benefits of working for The Best Connection: Weekly Pay 28 days holiday (Pro Rata) Nest Pension 24 hours mobile support New mobile app due to offer a wide range of services The Best Connection is acting as an Employment Business in relation to this vacancy.
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Food Production Operative Days
Jobandtalent - City of London, London
£12.85 to £12.85 an hour
TemporaryFull time
Food Production Operative Days - London At Job&Talent, we are recruiting for a Food Production Operative Days to work with a leading food production company in London. This well-established organization is known for its high-quality food products and is seeking dedicated individuals to join their team. Shift patterns: * Flexible, including weekends. 5 out of 7; Day 06:30AM Start Pay rates: * 12.85 GBP hourly Essential requirements for Food Production Operative Days: * Basic level of English is needed Role for Food Production Operative Days: * Prepare and assemble food products, specifically sandwiches * Package finished goods according to quality standards * Maintain a clean and organized workspace * Adhere strictly to company health and safety policies Location: London. The role is based at a facility known for its commitment to excellence. Duration: Ongoing This is an amazing opportunity if you are looking for Food Production Operative Days jobs in London. Sign your contract with Job&Talent for some great working benefits and professional stability. If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Maintenance Operative in Wellesley road
Vacancy Filler - Camden, London
Competitive
PermanentFull time
Maintenance Operative at Wellesley road Location: 1 Wellesley Road, Camden, London NW5 4PN Working hours: Full time - 37.5 hours a week Salary: £14.80 per hour At Shaw Healthcare, we know that a well-maintained environment is essential to delivering exceptional care. As the UK's largest employee-owned healthcare company and a proud Real Living Wage Employer, we value every colleague and recognise the important part they play in enhancing the lives of our residents. We're looking for a reliable, skilled and caring Maintenance Operative to join our team at Wellesley Road in Camden This is more than a maintenance role. You'll help create a safe, welcoming and dementia-friendly home where residents can live comfortably, families feel reassured, and colleagues have the environment they need to provide outstanding care. About the Role Working closely with the Home Manager, you'll be responsible for maintaining the home, its grounds and essential systems to the highest standard. Your work will directly support the wellbeing, comfort and safety of our residents, ensuring the home remains a pleasant place to live and work. You'll carry out planned and reactive maintenance, oversee contractors, complete health and safety checks, and respond promptly to repairs while always considering the needs of residents, particularly those living with dementia. Key Responsibilities Carry out day-to-day maintenance, repairs and general upkeep of the home and surrounding grounds. Complete routine inspections, servicing and safety checks, ensuring all records are maintained accurately. Conduct regular testing of fire alarm systems, emergency lighting, water temperatures, boilers and other essential systems in line with regulatory requirements. Identify and report maintenance issues promptly, arranging specialist repairs where necessary in conjunction with the Home Manager. Maintain tools, equipment and maintenance stores in a safe and organised manner. Support compliance with Health & Safety legislation, including COSHH, fire safety and infection prevention procedures. Be the first point of contact for maintenance requests from colleagues. Assist with staff inductions by supporting fire safety and emergency evacuation training. Participate in emergency call-outs where required. Support residents' outings by driving the home's minibus (where appropriately licensed and required). About You You will have: Previous experience in building maintenance, facilities management, caretaking or a similar maintenance role. Good practical skills across a range of maintenance disciplines Excellent organisational skills with the ability to prioritise workloads effectively. The ability to communicate confidently with residents, relatives, contractors and colleagues. A friendly, approachable and respectful manner. Why Join Shaw Healthcare? When you join Shaw, you become part of a supportive organisation where every colleague is recognised for the difference they make. Our benefits include: Excellent career progression opportunities. Ongoing training and development. Employee-owned company – colleagues have received over £2,850 each in tax-free bonuses to date. Refer a Friend Scheme – earn up to £1,000. 28 days annual leave (inclusive of bank holidays, pro rata). Company Sick Pay. Enhanced pay for bank holidays. Free uniform. Discounted homemade meals while on shift. Pension scheme. 24/7 online GP service. Access to over 1,600 retail, leisure and holiday discounts. Death in service benefit (subject to eligibility). Shaw Star Awards and Long Service Awards. Employee Assistance Programme providing free, confidential support for your physical, mental and financial wellbeing. Join Our Team Apply today and help us create a place our residents are proud to call home.
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Service Delivery Manager / IT Service Desk Manager (AWDO-P15248)
AWD online - London
£45,000 to £55,000 a year
On-sitePermanentFull time
Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager SALARY: £45,000 – £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30 JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on customer experience. The Service Delivery Manager / IT Service Desk Manager will oversee the Help Desk and IT Support Engineers, driving ticket resolution against SLAs and professional standards at client sites. Working closely with the MD and Technical Account Manager, the Service Delivery Manager / IT Service Desk Manager will provide technical expertise on general IT support issues and IT projects. The Service Delivery Manager / IT Service Desk Manager will also lead service reporting, escalations, customer relationships and continuous improvement. DUTIES Your duties as the Service Delivery Manager / IT Service Desk Manager include: • IT Help Desk Leadership: Oversee the day-to-day IT Help Desk operation, ensuring tickets are effectively triaged, allocated, progressed and resolved • SLA and Ticket Performance: Monitor IT Support Engineer workloads and ticket performance, ensuring incidents and requests are resolved in line with agreed SLAs • IT Support Engineer Oversight: Ensure engineers provide high-quality, professional IT support, including monitoring service standards when working at client sites • Technical Support Leadership: Act as a technical expert on general IT support issues, supporting effective troubleshooting, escalation and resolution • IT Project Support: Work closely with the MD and Technical Account Manager, providing technical expertise and service input into IT projects • Customer Relationships and Escalations: Build strong customer relationships, manage expectations and own service escalations through to resolution • Service Reviews and Reporting: Lead customer service reviews and prepare performance reports covering SLAs, KPIs, trends, risks and improvement opportunities • Operational Coordination: Coordinate technical, support and project teams and third-party suppliers to deliver seamless customer services • Team Leadership and Management: Lead the Service Desk and operational teams and line manage the Service Dispatcher, including coaching, development, performance management and day-to-day supervision • Resource Planning and Scheduling: Oversee ticket triage, engineer allocation and scheduling while supporting capacity planning and forecasting • Continuous Improvement: Analyse service performance, incidents, requests and customer feedback to drive service improvement and ITIL-aligned best practice • Commercial and Service Governance: Support contract management, service governance, service transitions, resource utilisation and contract renewal activity CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience in Service Delivery Management, IT Account Management or IT Operations • Strong technical understanding of general IT support issues and the ability to provide technical guidance • Strong customer-facing and stakeholder management skills • Experience managing SLAs, KPIs and service reporting • Excellent communication and presentation skills • Strong organisational and problem-solving abilities • Experience working within ITIL-influenced environments • Experience building and maintaining strong customer relationships • Experience managing customer escalations and service improvement initiatives • Experience within Managed Service Providers (MSPs) • Customer-focused and commercially aware • Calm under pressure with strong leadership, influencing and interpersonal skills • Detail-oriented, collaborative and focused on continuous improvement DESIRABLE • ITIL Foundation certification or higher • PRINCE2, Agile or project management qualifications • Experience using service management tools such as Autotask, HaloPSA, ServiceNow, Jira Service Management or ConnectWise HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15248 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Covent Garden, London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ
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CCTV Security Control Room Operator
ICTS (UK) Limited - Tooting
£14.03 to £14.03 an hour
On-sitePermanentFull time
In this high-profile role of Security Controller, you will be responsible for ensuring the security and safety of premises and people at a prestigious client site. Working as a key member of the security team to deliver the Security and Safety Service, you will carry out a range of duties which includes but is not limited to the following: *To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors *To deal with fire system isolations and reactivations, as directed *To efficiently respond to alarms on the access control system and dispatch officers in response to case alarms *To accurately maintain the Fire log *To dispatch initial first aid response *To dispatch officers to investigate stage 1 fire alarm activations *To assume the role of Incident Controller until Duty Manager arrives within opening hours *To co-ordinate the distribution of staff during an evacuation *To complete Incident reports / Statements as required and to maintain record of events during an incident *To complete and maintain the DOB (Control Room log) and ensure this is kept legible *To complete the Staff log and the Operations log *To co-ordinate the logging and storage of high value lost property *To report and investigate any acts or omissions that may compromise health & safety immediately to the Supervisor/Duty Manager *To log missing, damaged or unserviceable safety equipment *Administrative duties as directed by line management, including roster management and hours reports *Reviews and implements security and safety policies and standards at the premises *Works closely with other officers / management to ensure the most effective and efficient provision of security and safety services *Work with Management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes Shift patten for the role is Monday to Friday 08:00 to 18:00. However, as part of a small team you will need to be reliable and flexible to support your colleagues. Person specification - essential: *Hold valid SIA Door Supervisor and CCTV licences *Demonstrate previous experience in a supervisory role preferable in a control room environment *Hold clear leadership abilities *Demonstrate excellent customer service *Hold excellent written communication and interpersonal skills *Demonstrate the ability to think and act quickly in emergencies or under pressure *Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management *Have an ability to deliver succinct and clear verbal reports * Five years' checkable history and references * To pass a criminal records check (CRC) to the required standards Full training, uniform and health and safety equipment are provided, and you will also have access to: * Personal Pension Scheme * Health Insurance Scheme * Discount shopping platform * Employee Assistance Programme * Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
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Estate Services Mobile Floater Operative
ESSENTIAL EMPLOYMENT LTD - Croydon, South East
£14.52 to £14.52 an hour
On-siteContractFull time
Estate Services- Mobile Floater Operative needed in Croydon Paying £14.52 per hr ref OR116350 Full time hours on a temporary basis Key Responsibilities Carry out general communal cleaning duties, including sweeping, mopping, vacuuming, dusting, and wiping surfaces. Undertake high-level and low-level cleaning of communal areas. Perform deep cleaning of communal spaces, entrances, stairwells, corridors, and shared facilities. Clean bin stores, refuse areas, and other external communal environments. Operate cleaning machinery and specialist equipment, including buffer and carpet-cleaning machines. Provide holiday and sickness cover across multiple locations as directed. Respond to ad hoc cleaning requests and urgent operational requirements. Complete assigned Risk Hub jobs and ensure all tasks are accurately updated and closed upon completion. Carry out basic site inspections and report repairs, health and safety concerns, vandalism, fly-tipping, or maintenance issues. Ensure cleaning supplies, equipment, and company vehicles are maintained in a safe and serviceable condition. Follow health and safety procedures, risk assessments, and safe working practices at all times. Deliver a professional and courteous service when interacting with residents, visitors, and colleagues. Requirements Full UK driving licence. Experience in cleaning, caretaking, estate services, facilities, or environmental services. Ability to drive a company van and travel between multiple locations. If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
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Hygiene Operative / Food Production Cleaner
The Best Connection Group Limited - Park Royal, London
£12.71 to £12.71 an hour
On-siteTemporaryFull time
Hygiene Operative / Food Production Cleaner Location: Park Royal, London NW10 Job Type: Full-time Hours of work: Monday to Friday, 8AM to 5PM ( Hours are subject to change ) Pay rate: £12.71 per hour Industry: Food Manufacturing We are currently looking for reliable and hardworking Hygiene Operative / Food Production Cleaner to join a busy food production environment in Park Royal. Duties: Cleaning and sanitising production areas, machinery and equipment Following strict food hygiene and health & safety procedures Cleaning floors, walls, work surfaces and production equipment Using cleaning chemicals safely and correctly Removing food waste and keeping work areas clean and organised Supporting the production team with hygiene requirements Completing cleaning tasks according to company schedules and standards Reporting any hygiene, safety or equipment issues to the supervisor Following company PPE and hygiene requirements at all times Requirements for Hygiene Operative / Food Production Cleaner: Previous cleaning/ hygiene experience is desirable Experience within a food manufacturing environment would be an advantage Good understanding of hygiene and health & safety procedures Physically fit and comfortable with a hands-on role Reliable, punctual and able to work as part of a team Good attention to detail Willingness to work flexible shifts, including early mornings, evenings or weekends where required What we offer: Full-time hours Training provided Opportunity to work within an established food production environment Potential for ongoing work for reliable workers If you are hardworking, reliable and have experience in cleaning or food production, we would like to hear from you. The Best Connection is acting as an Employment Business in relation to this vacancy.
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Retail Store Manager - WALTHAMSTOW
JG Foods t/a Grape Tree Limited - Walthamstow, London
On-sitePermanentFull time
RETAIL STORE MANAGER WALTHAMSTOW – 35 HOURS PER WEEK Established in 2012 Grape Tree currently has 210 stores in the UK We are looking to recruit an ambitious, confident and enthusiastic Retail Store Manager who can represent our Company in our WALTHAMSTOW store. You will be reporting to the Retail Operations Manager and typically your duties will include: ROLE: You will provide fast, efficient, pleasant and unrivalled customer service. As a Retail Store Manager of Grape Tree, you need to ensure that the store is well stocked, clean and tidy and that customers leave the store with a lasting image to ensure they keep returning. RESPONSIBILITIES: a) Strong understanding of stock control ie ordering goods, dealing with deliveries and banking monies b) You must be a hands on manager c) Operate the till in accordance with the company instructions d) Provide highest possible standard of customer service. e) Ensure that the shelves are well filled/stocked and faced up at all times. f) Ensure correct pricing of products and stock rotation including the removal from sale of any goods exceeding the ``use by`` date and advise management of any ``Best before`` issues. g) Ensure the maintenance of high standards of hygiene, cleanliness and safety throughout the store. h) Observe company rules at all times and report any breach of company rules witnessed. i) Ensuring all staff fully co-operate to ensure the smooth running of the store. ESSENTIAL SKILLS / EXPERIENCE: a) Ability to provide excellent customer service, ideally with experience in food retail. b) Good cash handling skills. c) Excellent staff supervision and organisational skills d) Organised & practically minded, be able to roll your sleeves up and get stuck in e) You may have experience of the following: Retail Store Supervisor/Manager, Food Retail, Supermarket, Customer Service, Convenience Store, etc. The store trades Monday to Sunday and it is essential that the successful candidate is flexible to work within these hours We are looking for someone with flair and ideas, who enjoys sales and promotions, hitting and exceeding targets If you have all of the skills stated above for the role of Retail Store Manager and feel the need for a fresh challenge, email your CV today
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M&E Project Manager
ISS Facilities Services - London
On-siteContractFull time
M&E Project Manager Contract: Government Location: London, SW1A 2AH Hours of work: 40 Contract Type: Fixed Term Contract (6 months) We are seeking an experienced M&E Project Manager to manage the planning, execution and on-site delivery of projects within the contract, ensuring compliance with contractual obligations, health and safety standards and client expectations. This role combines strategic project management with hands-on site leadership to deliver projects efficiently and effectively. Job Description We are looking for a proactive and driven professional to act as the link between office-based planning and field-based execution, ensuring seamless project delivery. Based in London five days per week, the role will involve working on Grade I listed buildings where listed building consent and heritage consultancy requirements may apply. Key Responsibilities Manage projects from planning through to on-site delivery, ensuring completion on time, within budget and to the required quality standards. Develop and manage project plans, budgets, schedules and programmes throughout the full project lifecycle. Coordinate internal teams, contractors, subcontractors and supply chain partners. Ensure project delivery complies with the CCS Government framework, public sector governance requirements and contractual obligations. Support procurement and tendering activities, including preparing tender documentation and managing tender processes. Oversee site operations and health and safety compliance, ensuring appropriate standards are maintained. Monitor project performance against KPIs and SLAs, providing forecasts, reports and project updates. Manage project risks, change control processes, variations and project documentation, maintaining accurate records across systems including Tririga, Coupa, Monday.com and SharePoint. Professional and Personal Competencies/Qualifications Strong construction project management experience. Proven experience delivering complex M&E projects. Good working knowledge of mechanical and electrical systems and projects. Experience managing the full project lifecycle from planning through to delivery. Demonstrated ability to manage multiple concurrent projects. Strong budget management and programme delivery skills. Excellent client and stakeholder management experience. Working knowledge of CDM Regulations. Strong understanding of health and safety within a construction or project environment. Ability to obtain SC clearance. Comfortable working in a fast-paced and demanding environment. Strong personal drive, accountability and a willingness to take ownership. Experience working on projects involving Grade I listed buildings, including coordination of listed building consent and heritage consultancy requirements. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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