Operations Manager / Service Manager / Supported Accommodation (AWDO-P15196)
AWD online - SE13 6JZ
from £45,000 a year
On-sitePermanentFull time
Operations Manager / Service Manager / Supported Accommodation Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care. If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Manager, Supported Accommodation Manager, Housing Operations Manager, Housing Services Manager, Service Delivery Manager, Support Services Manager, Care Operations Manager, Social Care Operations Manager SALARY: up to £45,000 per annum LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance, quality assurance and continuous improvement. Working with senior leaders, the Operations Manager / Service Manager will develop managers, oversee safeguarding, housing management, risk and resident outcomes, and strengthen consistent practice across services. The Operations Manager / Service Manager will support mobilisation, improvement projects, stakeholder relationships and resource use while deputising for senior operational leadership when required. DUTIES Your duties as the Operations Manager / Service Manager include: • Operational Leadership and Service Delivery: Lead an allocated portfolio, develop managers and maintain effective communication across services and support functions • Quality Assurance and Performance: Monitor KPIs, contractual requirements and outcomes; complete visits, audits and compliance reviews; report trends, risks and improvement actions • People Leadership and Development: Oversee supervision, appraisal, training, employee relations, recruitment, retention and workforce planning • Resident Support and Housing Management: Oversee person-centred support, risk management, referrals, occupancy, resident involvement, housing management and move-on planning • Safeguarding, Risk and Incidents: Ensure safeguarding systems are applied, oversee investigations and escalation, maintain risk records and embed learning • Resources and Financial Oversight: Support budgets, staffing, expenditure, resident monies, value for money and operational sustainability • Partnerships and Governance: Work with commissioners, providers and professionals while maintaining accurate records, data protection and reporting standards • Safety, Property and Projects: Oversee health and fire safety, business continuity, property standards and improvement projects, and provide on-call and senior cover CANDIDATE REQUIREMENTS ESSENTIAL • Level 3 qualification (or equivalent) in Health and Social Care, Housing, Leadership or a related discipline, or substantial equivalent experience • Significant management experience within supported housing, homelessness, mental health or social care services, including oversight of multiple services or operational areas • Experience leading managers and multidisciplinary teams, with safeguarding adults, complex risk management, quality assurance, performance improvement and investigations • Experience working with local authorities, commissioners and external partners, plus recruitment, supervision, appraisal, coaching and staff development • Sound knowledge of supported housing, housing management, safeguarding, relevant housing and social care requirements, people management and person-centred support • Leadership, communication, report writing, analytical, risk assessment, organisation, problem-solving and stakeholder-management skills • Competent IT skills including Microsoft Word, Excel and electronic case management systems • Empathy and kindness with professional boundaries, regular travel between services and willingness to join the out-of-hours on-call rota • Commitment to community, empowerment, respect and compassion DESIRABLE • Experience in Exempt Accommodation • Degree in Social Care, Housing, Sociology, Psychology, Health, Management or a related field • Level 5 Leadership and Management qualification (or equivalent) • Experience of service mobilisation, contract management, organisational growth or business development, plus budget and financial performance management • Knowledge of supported housing regulatory oversight, Trauma-Informed Practice, Psychologically Informed Environments, Recovery Models, Stages of Change, Systems Leadership, welfare benefits and supported housing funding • Ability to contribute to strategic planning, service design and organisational development • Full UK Driving Licence and access to a vehicle for work purposes This role requires an Enhanced DBS Check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15196 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Lewisham, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk
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Strategic Business Partnerships Manager- Sectors
The Careers and Enterprise Company - England
£50,000 to £60,000 a year
Field-basedPermanentFull time
Job Title: Strategic Business Partnerships Manager- Sectors Working For: The Careers & Enterprise Company Salary Range: £50,000 - £60,000 Working Arrangements: Field-based with travel to Central London We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. The Careers & Enterprise Company (CEC) is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step. Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!
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Maintenance Operations Team Leader
London and Quadrant Housing Trust - London
from £46,000 a year
HybridPermanentFull time
Title: Maintenance Operations Team Leader Healthy Homes Contract Type: Permanent contracts and fixed term contracts 12 months, Full time, 35 hours per week Salary: £42,150 per annum to £46,000 per annum (London weighted salary) or £37,580 per annum to £41,200 per annum (Regional salary), dependant on experience Grade 8 Reporting Office: London, Stratford or Manchester, Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing date: 16th October at 9am Interview Dates: 22nd and 23rd October at our office in Stratford Please click here for the role profile - Maintenance Operations Team Leader Role Profile PDF.pdf Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. (remove if internal only) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Join our Healthy Homes Team at L&Q: This is a great opportunity to join the Healthy Homes team in a Team Leader role. The role reports into the Maintenance Operations Manager and will oversee the Maintenance Coordinators supporting the delivery of Awaab’s Law, Damp & Mould, Surveying and the Delivery team. This is an exciting time as we implement new processes and ways of working to provide our customers with an excellent service, so experience of working within maintenance and knowledge of processes are essential to be successful within this role. Your impact in the role: You will lead and manage the team's daily activities, to deliver the highest levels of quality standards whilst having regard for resident satisfaction and a ‘right first time’ service. Engaging with the team to ensure positive mindset and determination to find customer-based solutions. Directing a team to meet objectives and key performance indicators, monitoring accuracy of work orders and cases generated and reviewing assignment and delivery of repairs. You will need to be able to demonstrate proven leadership skills in a similar environment. You will have advanced administrative and IT skills, and knowledge of L&Q bespoke systems. You will have a financial awareness. Candidates will be able to adapt to an ever-changing environment being able to prioritise tasks and jobs to achieve end results that benefit the organisation and the resident. L&Q is a values focused organisation. We pride ourselves on living our values in everything we do. Our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact. What you'll bring: Experience and knowledge within Maintenance Service Delivery role The ability to lead and motivate a high performing team Strong prioritisation and organisational skills Ability to review and implement processes for service improvement Effective time management for both yourself and the team Excellent Communication skills both written and verbal Knowledge of maintenance systems, strong IT skills and Microsoft packages Experience of managing others Demonstrable experience of delivering high quality property/building maintenance services If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us!
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Business and Governance Manager
Dementia UK - London
£52,000 to £54,000 a year
HybridPermanentFull time
This is an exciting opportunity to join Dementia UK in a newly created role, leading our Business and Governance Support team. You will establish a high-quality, coordinated service that supports our Trustees and Executive Team. As Business and Governance Manager, you will lead the operational delivery of our Board and committee processes. This will include planning meeting cycles, coordinating papers, recording decisions and actions, and maintaining accurate records. Working closely with the Company Secretary, Trustees and Executive Team, you will help ensure governance arrangements operate effectively and that responsibilities, decisions and accountabilities are clear. You will also lead and develop our Business and Governance Support team, including managing our Executive Assistant and Governance Administrator. You will create a collaborative and high-performing team, ensuring resources are used effectively and colleagues receive a professional and responsive service. You will also strengthen the business support arrangements that help our Trustees and Executive Team work effectively. You will improve systems, forward planning and information flows, establish clear service standards and identify practical opportunities to simplify how work is coordinated. You will bring significant experience of supporting boards and committees and managing governance, business management or executive support services, ideally within a charity or another complex organisation. You will also have experience of leading people, improve processes and manage competing priorities and deadlines. You will be a confident and thoughtful communicator who can build trusted relationships at all levels. You will know when to influence or challenge constructively, handle sensitive information with discretion and collaborate with others to find practical solutions. As a key point of contact for Trustees and other stakeholders, you will represent Dementia UK professionally and demonstrate our values of compassion, collaboration, integrity and ambition. This is a hybrid role. You will be expected to work from our office two days each week and will need to be flexible to attend on additional or alternative days when required for Board, Committee, Executive or senior leadership meetings. Our culture In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation). Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident employer. If you would like support to make an application, contact recruitment@dementiauk.org. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. *Please note that any decision on flexible working is based on business needs When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
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Quality Assurance Manager
WATNEY COLLEGE LIMITED - London
£32,000 to £36,000 a year, pro rata
HybridPermanentPart time
Watney College is an independent education provider in East London. We are seeking a Quality Assurance Manager to support the Head of Quality Assurance with quality monitoring, reporting and improvement across the College. You will coordinate reviews, maintain evidence, analyse student data and follow up agreed actions. Key responsibilities • Maintain the quality calendar and coordinate reviews and reporting deadlines. • Support the Quality Plan, self-assessment and improvement plans. • Track actions, check completion evidence and escalate outstanding concerns. • Analyse attendance, retention, achievement, progression and student feedback. • Check that policies, handbooks and course information are accurate and current. • Monitor completion of assessment and IQA processes through reports from responsible staff. • Coordinate evidence for awarding-body reviews and regulatory assessments. • Prepare reports and committee papers for the Head of Quality Assurance. • Track improvements arising from complaints, appeals and external reviews. • Support staff briefings on quality procedures. • Maintain secure, organised and version-controlled records.
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Data Insight Manager
Dementia UK - London
£50,000 to £52,000 a year
HybridPermanentFull time
Dementia UK has a new opportunity to join as our first Data Insight Manager to lead and develop our insight and analytics capability, helping our Fundraising and Engagement directorate become more data-led in planning and decision making to drive supporter engagement. This is a hands-on leadership role, managing a team of two Data Analysts while delivering high-quality analysis and actionable insight. You will lead advanced analytics projects, oversee campaign data selections in Faststats and Peoplestage, lead the development of Power BI dashboards, and translate complex data into clear recommendations that inform fundraising strategy and performance in areas such as segmentation, propensity modelling and lifetime value analysis. Working closely with colleagues across Fundraising and Engagement, you will improve reporting processes, support data warehouse developments, ensure high standards of data governance, and help develop the skills of your team. Join Dementia UK and use the power of data and insight to shape fundraising strategy, drive innovation, and help improve support for families affected by dementia. Our culture In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation). Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact recruitment@dementiauk.org. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. *Please note that any decision on flexible working is based on business needs When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
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Information Manager - 8228
London and Quadrant Housing Trust - London
£44,279 to £49,230 a year
HybridPermanentFull time
Contract Type: Permanent, Full Time (37.5 hours per week) Salary: £44,279 per annum to £49,230 per annum (London weighted salary), dependent on experience Grade: Dev Grade 8 Reporting Office: London, Stratford Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 14th of October 2026 Interview Dates: TBC - Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - Information Manager_RP.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Join our Property & Investment Team at L&Q: Want to play a key role in delivering L&Q's Building Information Management strategy? As Information Manager, you'll implement L&Q's Information Management strategy across Property & Investment, keeping construction, building and component information effectively managed across our projects. As our development and remediation programme grows, we need an experienced Information Manager to maintain a robust, well-designed Common Data Environment and embed strong information management practices across our projects. You'll report to the BIM Manager, joining our Property & Investment team and contributing to the wider Building Information Management (BIM) programme. If this sounds like you, we would love for you to apply! Your impact in the role: Deploy and maintain L&Q's Common Data Environment (CDE) across allocated projects, ensuring it's well designed and fit for purpose Liaise with stakeholders to understand their information management needs and reflect this in CDE configuration Coordinate and deliver CDE training to internal and external stakeholders Provide information management support across wider BIM capabilities and act as a data steward for BIM-related information, helping to maintain its quality, consistency, governance and effective use across the organisation Manage the Information Management workstream on live development and remediation projects, embedding practices compliant with BS ISO19650 and the UK BIM Framework Support the establishment and maintenance of a Golden Thread of information across projects, and assist in assembling and validating information sets for regulatory submissions Act as L&Q's Subject Matter Expert for the CDE, advising on its proper use and supporting changes to workflows and folder structures Collaborate with colleagues across Property & Investment to drive adoption of the CDE, support Document Controllers and project staff, and engage external stakeholders who use L&Q's CDE Your work will help embed a strong Golden Thread of information across our projects, supporting regulatory compliance and the wider success of the BIM programme
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Global Delivery Manager
GlobalLogic UK&I - London
HybridPermanentFull time
Description GlobalLogic, a Hitachi Group Company, is a leader in digital engineering, helping organizations design and build innovative products, platforms, and digital experiences. We partner with leading Financial Services organizations to deliver large-scale digital transformation, cloud, data, AI, and platform modernization initiatives across global delivery models. About the Role As an Associate Vice President (AVP) – Global Delivery Manager (GDM), you will be accountable for delivery excellence, client satisfaction, operational performance, and profitable growth across strategic client engagements. Working in partnership with Account Leadership, you will lead globally distributed teams, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders. The ideal candidate will have strong BFSI experience, with expertise in Wealth Management, Private Banking, Asset Management, or Investment Services. Requirements • 15+ years of experience leading large-scale technology delivery programs. • Strong Banking, Financial Services & Insurance (BFSI) experience, preferably within Wealth Management, Private Banking, or Asset Management. • Proven experience managing global delivery organizations and complex transformation programs. • Strong client-facing leadership with experience engaging senior business and technology stakeholders. • Experience managing delivery financials, forecasting, and commercial performance. • Experience in managing outcome and/or output-oriented engagements in a global delivery model • Exposure to driving delivery-led account growth • Exposure to working in a matrix structure • Hands-on experience with AI-first software delivery practices • Relevant technical certifications, will be a nice to have • Knowledge of Cloud, Data, Digital Transformation, AI, and modern engineering practices. • Excellent communication, leadership, and stakeholder management skills. Key Success Measures • Client Satisfaction (CSAT/NPS) • Delivery Quality and Predictability • Revenue Growth and Margin Performance • Successful Program Outcomes • Employee Engagement and Retention • Account Expansion and Strategic Relationship Growth Job responsibilities Delivery Leadership & Governance • Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction. • Drive delivery governance, operational excellence, risk management, and continuous improvement. • Lead global teams across multiple delivery locations to provide seamless client experience. • Promote adoption of AI-enabled delivery practices and engineering best practices. Client Relationship Management • Build trusted relationships with senior client stakeholders, including CIOs, CTOs, and business leaders. • Act as a strategic advisor, aligning technology delivery with client business objectives. • Drive customer satisfaction, account advocacy, and executive stakeholder engagement. Growth & Commercial Management • Partner with Account Managers to identify and pursue growth opportunities. • Support solution development, proposals, and strategic account planning. • Manage portfolio financial performance, including revenue, margin, utilization, and forecasting. Leadership & Talent Development • Build and develop high-performing delivery teams. • Coach and mentor delivery leaders and future talent. • Foster a culture of accountability, innovation, collaboration, and continuous learning.
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Regional Account Manager
b3 jobs ltd - London
£50,000 to £55,000 a year
HybridPermanentFull time
Regional Account Manager £50,000 to £55,000 plus £6k car allowance Homebased with travel across London and the Home Counties Food Manufacturing Job ref: 9106 The company This is a fantastic opportunity to join a leading food provider. Since the business was founded, the company has expanded rapidly, constantly increasing its product range to ensure they remain a market leader and the number one choice for customers. About the Regional Account Manager The purpose of your role will be to drive profitable sales growth across the London and Home Counties contract catering market by winning new business, developing strong distributor partnerships and growing relationships with key operators. You will identify new commercial opportunities, increase brand presence and work closely with customers and internal teams to deliver sales targets and support the continued growth of the business. Key tasks Develop and grow profitable sales of across London and Home Counties contract catering market by identifying and winning new business while delivering regional sales, volume, margin and distribution targets. Build, manage and strengthen relationships with regional contract caterers, working closely with their sales teams to secure product listings, increase menu penetration, deliver product training, support promotions and ensure optimal product availability, pricing and distribution. Drive brand awareness and market presence by working directly with buyers and menu developers to support product trials, menu development and the successful implementation of new product launches, promotional campaigns, trade shows and regional events. Identify market trends, customer opportunities and competitor activity using commercial insights to develop new business opportunities and provide regular market feedback to support future growth strategies. Maintain accurate sales forecasts, pipeline management and performance reporting, monitoring key regional KPIs and acting as the primary point of contact for customers to ensure excellent service and the effective resolution of commercial issues. About You The successful candidate shall be an experienced B2B sales professional with a strong knowledge of the London / Home Counties contract catering market and a proven track record of winning new business, growing regional accounts and delivering sales targets. Experience within dairy, chilled foods or premium brands would be highly advantageous. You should be commercially focused and self-motivated, with good planning skills as well as the ability to identify opportunities to drive profitable growth. An understanding of menu development, an existing regional contract catering network and the flexibility to travel. More details The Regional Account Manager job (ref:9106) is paying £50,000 to £55,000 plus £500 per month car allowance package. This is a homebased hybrid role with travel required to clients in the London and Home Counties areas. Candidates should therefore ideally live within a commutable distance to London. The working hours are Monday to Friday, standard office hours. Alternate job titles - Sales Manager | Commercial Manager | Key Account Manager | Business Development Manager | Food Industry Sales Jobs | Food Manufacturing Commercial Jobs | Business Development Executive | Sales Executive | National Account Manager | Sales Account Manager | Food Industry Sales Jobs | Food Commercial Jobs b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry, both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics. If this role isn’t quite what you’re looking for feel free to register with us Upload Your CV - Food Manufacturing Jobs in the UK. On applying for this job, you consent to b3 jobs ltd holding your details on file to contact you about your job search. For full details of our GDPR policy, please refer to the b3 jobs website.
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Service Manager (PO9)
Wax Recruitment Ltd - Lambeth
from £42.34 an hour
HybridContractFull time
Job title: Service Manager (PO9) Job Category: Social Care Qualified Location: 6 Brixton Hill, London, Lambeth, SW2 1RW, London Borough of Lambeth Hours per week 35 Salary: £42.34 per hour Min 2 days a week onsite To start ASAP Rate £400 Ltd per day FSCP Team - We are looking for a candidate who has recent senior management experience in safeguarding, with a minimum of 2 years in this role, along with recent frontline experience. If your candidate does not meet these criteria, please refrain from submitting them for this position. This is a key middlemanagement operational post whichwill be responsible for the safe and excellent delivery of children�s serviceswithin the multi agency context. This post will also be responsible for contributing to anddriving the current and future strategy. Main Purposeof the Job • To lead one of the following areas of multi-agency Children�s Social Care: Integrated Referral Hub Child Assessment Team service Family Support and Child Protection Service (x2) Children with Disabilities Children Looked After 16+ Independence Fostering and Permanency Quality Assurance (IROs and CP chairs) • Leading the day to day operational business of theteams in the service area promoting the best interests of children in accordance with the statutory framework ensuring a prompt and efficient response to all contacts and referrals and thedelivery of good outcomes for children young people and families, • Through management of staff and resources ensure that services are delivered in accordance with the Government policy, (keeping up to date with new proposals and initiatives) legislation, councilpolices and departmental procedures and that these are customer-focused and of the highest possible quality • Provide leadership to frontlinestaff in delivering andimplementing any future changes inpolicies, procedure or other developments. • To support the Director and Assistant Directors by advising on strategy, policy and future directionof the service, ensuringeffective feedback and translation into service delivery. Keep senior management informed of any issues or shortfalls in service providing suitableaction plans to address these matters. • To have lead responsibility for meeting the performance targets of the service area and to report these to managers and staff as required • To manage budgets and expenditure so as to ensure that resources are optimised. In line witheligibility criteria and priority levels as prescribed in assessment and care management policiesand procedures, financial regulations, ensuringvalue for money. • To provide leadership in ensuring effective workingrelationships with other parts of Children�s Services, the Council Departments (in particular Education, Housing and Adult Social Care), external agencies (Health, Policeetc.) and the third sector. • To drive and implement the strategic and operationalvision of the department, division and the Council and to successfully manage the cultural change required to achieveexcellent service delivery. This will involve holdingjoint responsibility for developing the agenda of service improvement and the ongoing development with partners, including schools andvoluntary organisations, to achieveeffective and excellent multi-agency working focusedaround the child. • To take a lead inproject managing key Children�s Social Care themes on behalf of Children�s Social Care and to developjoint arrangements with schools andother key statutory and voluntary agencies.
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