Head of Performance Management | Guy's and St Thomas' NHS Foundation Trust
Guys and St Thomas NHS Foundation Trust - London
£88,250 - £100,355 per annum
PermanentFull time
Are you looking to join an ambitious team in one of the most complex and large NHS Trusts in the UK? Guy’s and St Thomas’ NHS Foundation and the ‘Smart Together’ Shared Service is embarking on an exciting transformation journey to develop common systems, processes and procedures and to embrace new ways of working to deliver procurement and efficiency solutions across South East London. We now looking for an individual to join our team within the Performance Excellence function of the Procurement and Supply Chain department. This role is to lead a cross-functional team to promote the performance of our service, overseeing the interface between the procurement and supply chain function and: • Clinical and Corporate Divisions through business partnering. • Share services through business partnering • Project management to deliver sustainable transformation and cost improvements with the department and working across the ICS • High quality and impactful communication • Improving policy and ensuring compliance Overall, this team will ensure that the function is seen as a trusted partner / advisor to play a key role in supporting our organisation to deliver world class patient care. You will have top class interpersonal, communication, and analytical skills with extensive experience of management within the NHS and strong knowledge of NHS procedures, systems, legislation and policy. The role requires a willingness to contribute a positive and enthusiastic attitude and the applicant must be reliable, pro-active and enjoy working as part of a busy team. • Be part of an inclusive department with a flexible hybrid working approach and great annual leave offer, fostering a healthy work-life balance. • Access to individual development opportunities and mentorship for career progression. • Access to a great salary and an NHS pension. • Contribute directly to our transformation journey, influencing the future of procurement and supply chain operations. We are looking for someone who has a passion for building trust and accountability within a complex team to ensure the growth and development of our staff and who will positively contribute to the team and the wider Shared Service. You will have excellent communication skills and have the ability to systematically lead complex projects from commencement through to successful completion. You will be a self-starter with an ability to effectively manage you own workload to meet the needs of the Shared Service. We are looking for someone with a can-do, growth mindset who is able to work in a complex and stimulating environment. You will be an integral part of a senior leadership team who will transform the service in the coming years. A full Job Description and Personal Specification should be downloaded. ‘Smart Together’ is a shared procurement and supply chain service hosted by Guy’s and St Thomas’ NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London. Smart Together currently provides its services to GSTT and 3 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust. This advert closes on Wednesday 30 Sep 2026
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Service Manager | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£47,951 - £56,863 Per annum inclusive of HCAS
PermanentFull time
You will provide operational support to the Infection Division and be responsible for the performance of the inpatient and outpatient administration teams and will line manage four varied members of staff. Reporting to the General Manager, you will lead on RTT and all other outpatient efficiency metrics. You will also be heavily involved in improving patient flow metrics on our inpatient ward. We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same. • Responsible for day to day service management and to be the first point of contact for issues and queries • Supporting delivery of performance targets including activity and workforce • Supporting improvement of patient flow metrics • Lead on maximising private income streams • Lead on outpatient efficiency streams including DNA/cancellation reductions and clinic utilisation • Support improvement in staff and patient feedback metrics • Line management of three Band 4 Ward Administrators and one Band 5 Administration Team Lead • To behave in a manner that supports and inspires the more junior members of the team • The most important skills and qualities are being organised, an excellent communicator, hard working, a receptive listener, a creative thinker and a kind person University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. We are a small but complex division, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service and pre-travel clinic. We have an inpatient ward, as well as hosting the trust-wide Infection Control service, a mobile x-ray and vaccination unit and a national travel advisory service. We also host the Microbiology, Virology and Vaccination services. We have spent many years building a tight-kinit, friendly, welcoming and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top class service. We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Wednesday 30 Sep 2026
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Senior People Services Transformation Lead - People Managers | NHS England
NHS England - Leeds/London
£79,504 - £91,609 per annum
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1st Strategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for People Managers, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled people manager services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: · Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations · Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models · Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. · Significant experience designing or transforming people management, HR advisory or workforce support services within complex healthcare or public sector environments · Strong understanding of manager self-service, workforce processes and people management challenges, with the ability to design intuitive, user-centred services that improve staff and manager capability and experience · Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated services that reduce administrative burden, improve consistency and enable managers to lead high-performing teams effectively · Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care · Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes · Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations · Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions · Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services · Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders · Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Tuesday 22 Sep 2026
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Service Manager – Community | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - London
£66,274 - £73,496 per annum inclusive of HCAS
PermanentFull time
The Community Mental Health Centre Service Manager will provide senior overall operational, quality and clinical leadership and responsibility for a Community Mental Health Centre. This means securing and assuring that the highest standard of clinical care is provided to our patients/service users when in treatment, covering all aspects of the quality agenda and all elements of operational leadership as part of the management team. The role also includes participating and leading the local management team in delivery of Trust objectives. The post holder will provide clinical and operational leadership to teams within their service line to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated quality, clinical, operational, and financial outcomes are achieved he post holder will provide effective leadership and operational management to ensure the delivery of safe, high-quality, evidence-based services in line with Trust objectives and national standards. They will oversee the day-to-day running of the service, managing performance, capacity, and resources to ensure timely and effective care. The role includes supervising, supporting, and developing staff through appraisal, training, and regular supervision, while addressing performance issues where required. The post holder will promote a positive, inclusive, and supportive working environment that encourages staff wellbeing, engagement, and retention. They will ensure high standards of governance by managing risks, incidents, complaints, safeguarding concerns, and quality improvement activities in line with Trust policies and legislation. The post holder will work closely with partner organisations, including primary care, local authorities, and voluntary sector services, to support integrated care and improve outcomes. The role also includes leading recruitment, workforce planning, induction, and absence management, while supporting service improvement, innovation, and transformation initiatives. The post holder will manage delegated budgets, ensure effective use of resources, and maintain accurate data recording and reporting to support performance monitoring, decision-making, and regulatory requirements. We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers. By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research. Key Responsibilities: Be overall responsible and accountable for all elements of the delivering outstanding care within the Community Mental Health Centre, managing staff alongside professional leads, within the Centre. This includes operational leadership encompassing day to day delivery with quality, safety, flow, workforce management, finance & performance. 1. To lead by example and secure and assure the highest standard of clinical care, ensuring delivery of all key performance indicators and quality metrics and outcomes. 2. Work within an anti-racist framework ensuring equity of access to care is considered in all care provision. 3. Understand and participate actions required related to clinical flow including optimising Length of Stay through enabling reduced delayed clinically ready for discharge. 4. Ensure all processes and policies related to quality and safety, including investigations, audits, Patient Safety Incident Response Framework (PSIRF), learning responses and completion of actions. 5. To put in place and monitor action plans and responses as necessary and in line with policy and Trust expectations. 6. To co-lead on the regular and systematic evaluation of care standards via formal audit or other ensuring that any necessary changes in implementation are actioned i.e. risk assessment and care planning. 7. To contribute to Trust wide outstanding care strategy formulation and take direction from the directorate leadership team on the implementation of the strategy locally, monitoring and evaluating progress. 8. To lead on the development and implementation of effective systems for monitoring and improving the quality of care and performance metrics including the care being provided and the MDT clinical pathways, as well as expected Trust KPIs for community services. 9. To act as a clinical advisor and role model for staff offering assistance and support and applying problem solving skills 10. To lead on the development and implementation of new policies and protocols and review practices in relation to new NICE Guidance. Quality, Service Delivery and Leadership: 1. To be responsible for the day-to-day operational management, responsible for maintaining an overview of the standards of care and instigating remedial action as necessary. 2. To ensure that patient safety is at the centre of service planning, analysis and delivery. 3. To identify and coordinate opportunities for patient, Family & Carer involvement and engagement in service development, leading where appropriate. 4. To ensure the effective delivery therapeutic pathways of care in line with the trust model. 5. To participate in the review and management of VCSE contracts including providing feedback to providers when needed and in contract meetings. 6. Understand and manage demand and capacity, effective clinical flow, taking clear action to optimise length of stay and work as part of an overall system to ensure effective Trust flow. 7. To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented. 8. Lead on embedding digital health tools in everyday practices, and co-produce data sessions to support staff understand local performance. 9. Use real time data to drive daily operational decisions. 10. To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major component. 11. To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process 12. To promote a culture of respect for patient choice. 13. To identify and coordinate opportunities for patient, family and carer involvement and engagement in service development, leading where appropriate. 14. Responsible for ensuring that quality scorecards and assurance frameworks are utilised to improve the quality of clinical services, carrying out regular performance meetings with team leaders and key partners in care 15. To demonstrate clinical competence and role model effective clinical care delivery 16. To recruit/develop postholders who meet the organisational standards and ensure performance against leadership and management competencies adopted by the trust 17. Contribute effectively to Trust wide and Directorate research and development 18. To undertake specific service improvement and development projects, in collaboration with the Head of Nursing and Quality and Deputy Service Director as required, using quality improvement methodology. 19. Regularly undertake reviews of patient safety incidents, complaints, patient and carer satisfaction, PSIRF responses, clinical outcomes and care process compliance, highlighting any gaps in practice to improve patient and staff safety. 20. Work with the Head of Nursing and Quality and Deputy Head of Nursing and Quality to identify specific trends regarding incidents analysis, actions to improve practice and participate in implementing support/improvement plans. 21. To work with clinical teams to support identification of clinical risks for patients and for the service and implement improved plans of care where necessary. 22. Contribute to complaints and PSIRF responses as required or directed by Head of Nursing and Quality. Support clinical teams in implementation of recommendations from PSIRF investigations. 23. To work in partnership with the Trust Infection Control Team and OCS to ensure that the required standards of hygiene and cleanliness are monitored and maintained. 24. To lead on the management of medical devices and have oversight of reviewing, maintaining and renewing equipment as appropriate. 25. Fully trained on Supported Learning and Teaching Pathway – practices and ability to deploy. Workforce and Human Resources: 1. To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff alongside professional leads, to ensure that there is an appropriate skill mix within teams that reflects service requirements and safe care delivery. 2. Provide demonstrable assurance that staff have the appropriate skills and competences and up to date mandatory training to deliver high quality care 3. To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and policies. 4. To provide strong effective and decisive clinical leadership ensuring a high standard of patient care is achieved ensuring effective relationships, leading and working with the wider MDT cohesive staffing team within the Centre and wider. 5. To contribute clinical leadership to within the MDT. 6. To provide clinical supervision where appropriate, ensuring that standards, competencies and practice development are monitored. 7. To assist in recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to function effectively in their roles 8. To robustly follow process and policy in relation to employee relations, performance management, sickness management, and any other human resource formal or informal activities 9. Develop and monitor initiatives that promote equity of care and equitable staff experiences across the trust. 10. To maintain their own professional registration. Financial Management: 1. To oversee and effectively manage the budget in the Centre alongside professional leads, ensuring expenditure is managed and providing recovery proposals for reducing excessive expenditure against agreed run rate. 2. Understand and analyse costs that have been incurred and work with the General Manager and wider management team to form a view and response including planning leave and managing absence effectively and working within the Trust policies. 3. Understand how costs may be managed in the context of varying clinical demand. 4. Contribute to the delivery of Cost Improvement Programmes and financial sustainability in the Teams, Directorate and Trust 5. Annual delivery against any Directorate financial targets. This advert closes on Tuesday 6 Oct 2026
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Resuscitation Manager | Central and North West London NHS Foundation Trust
CNWL NHS Foundation Trust - London
£66,274 - £73,496 per annum incl. HCAS (pro rata if P/T)
PermanentFull time
The Trust Resuscitation Manager is the operational and professional lead for resuscitation services across the Trust, working in partnership with the Nurse Consultant for Deteriorating Patient and Clinical Skills to ensure patients receive safe, effective and evidence-based emergency care. The role provides strategic leadership, operational management, clinical expertise and educational oversight, ensuring the organisation meets national standards, regulatory requirements and best practice in resuscitation and deteriorating patient care • Manage the day-to-day operational delivery of the Resuscitation Team, including line management, workforce planning and service development. • Lead the Trust's resuscitation governance framework, providing assurance through audit, performance monitoring, risk management and reporting to senior committees. • Develop, deliver and evaluate high-quality resuscitation education programmes, including Immediate Life Support (ILS), simulation training and competency assessment. • Act as the Trust's expert adviser on resuscitation, deteriorating patient care and emergency response, supporting clinical teams across all services. • Lead the review, development and implementation of resuscitation and deteriorating patient policies, procedures and clinical guidelines. • Drive continuous quality improvement through audit, research, simulation, innovation and the implementation of evidence-based practice. • Lead the Trust's cardiac arrest audit programme, emergency equipment assurance and simulation to improve patient outcomes. • Provide expert advice on the procurement, standardisation and governance of resuscitation equipment across the organisation. • Build strong multidisciplinary relationships with clinical, operational and executive colleagues • Represent the Trust locally, regionally and nationally, maintaining awareness of emerging evidence and influencing the future development of resuscitation services. • At Central and North West London NHS Foundation Trust (CNWL), you'll be part of one of the UK's most diverse and forward-thinking NHS organisations, caring for people across mental health, community health, learning disabilities, addictions, sexual health, dentistry and health and justice services. Serving more than two million people across London, Milton Keynes and beyond, CNWL is committed to delivering compassionate, innovative and evidence-based care. This is an exciting time to join our Nursing Directorate. We are transforming how we recognise and respond to deteriorating patients through digital innovation, simulation, patient safety improvement and multidisciplinary collaboration. As Trust Resuscitation Manager, you'll have the opportunity to influence care at scale—working alongside passionate clinicians, educators and leaders to shape strategy, improve patient outcomes and embed a culture of continuous learning. Whether leading Trust-wide initiatives, developing future clinical leaders or introducing innovative approaches to resuscitation and deteriorating patient care, your work will have a lasting impact across a diverse range of services and communities. At CNWL, we value curiosity, collaboration and continuous improvement. We invest in our people, encourage innovation and provide opportunities to develop professionally while making a genuine difference to the lives of patients, families and colleagues every day. Core Purpose The post holder leads the Trust-wide resuscitation programme by bringing togetherpatient safety, clinical governance, education, quality improvement and operational delivery. They are responsible for ensuring that resuscitation systems are safe, responsive and continuously improving while supporting clinical teams across mental health, community, learning disability and specialist services. Strategic Leadership The role develops and delivers the Trust's resuscitation strategy, translating national guidance into local practice. It provides expert advice to senior leaders, influences policy development, identifies emerging risks and ensures that resuscitation remains embedded within the wider deteriorating patient agenda and organisational quality priorities. Clinical Governance and Patient Safety A significant element of the role is providing assurance that the Trust complies with national standards through: • Leading resuscitation governance • Supporting PSIRF investigations involving resuscitation or deterioration • Monitoring organisational risks • Leading audit programmes • Identifying learning from incidents • Driving quality improvement initiatives • Reporting assurance to Trust committees and executive teams. Education and Workforce Development The Trust Resuscitation Manager leads the development of a comprehensive education programme that ensures every member of staff receives the appropriate level of resuscitation training for their role. This includes: • Immediate Life Support (ILS) • Adult and paediatric resuscitation education • Simulation training • Competency assessment • Development of future instructors • Maintaining Resuscitation Council (UK) standards across the organisation. Service Improvement The role acts as a change leader by identifying opportunities to improve systems, introducing innovation and embedding evidence-based practice. This includes reviewing policies, improving emergency response processes, supporting new technologies and strengthening organisational resilience. Operational Management The post holder manages the day-to-day operation of the Resuscitation Team, including: • Line management • Workforce planning • Recruitment and retention • Equipment governance • Procurement advice • Resource management • Prioritisation of service demands across the Trust. Collaboration Success depends on building strong partnerships across the organisation, working closely with: • Executive nursing leadership • Medical staff • Clinical governance teams • Physical healthcare teams • Learning and development • Ward leaders • Pharmacists • Medical devices groups • External healthcare partners. Research, Audit and Continuous Improvement The role uses audit, incident data and research to evaluate performance, identify themes and implement improvements. Regular cardiac arrest audits, emergency equipment assurance and simulated emergency exercises provide evidence that systems remain safe and effective while informing future improvements. Professional Profile The Trust Resuscitation Manager is an experienced registered healthcare professional with advanced resuscitation expertise, strong leadership capability and extensive experience in education, service improvement and clinical governance. They combine strategic thinking with operational delivery and act as a highly visible expert resource across the organisation. Overall Impact This role ensures that the Trust has a modern, high-quality resuscitation service that improves patient outcomes through safer systems, highly skilled staff, effective governance and continuous learning. It bridges strategy and frontline practice, ensuring that every resuscitation event becomes an opportunity to improve care and strengthen patient safety across the organisation. This advert closes on Thursday 8 Oct 2026
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RTT and Validation Performance Manager | Homerton Healthcare NHS Foundation Trust
Homerton University Hospital NHS Foundation Trust - London
£57,528 - £64,750 p.a. incl.
PermanentFull time
The RTT and Validation Performance Manager is responsible for leading RTT performance and operational delivery across key patient administration functions, including Outpatient (OPD) bookings, Surgical Bookings, and RTT Validation teams. The post holder ensures that patient pathways are efficiently managed from referral through to treatment, with a strong focus on data accuracy, validation, and delivery of national RTT standards. You will help ensure safe and effective care through effective line management and teamwork, and by making sure administrative processes and information flow are efficient. Building strong working relationships across staff groups is essential, along with excellent written and verbal communication skills. The successful candidate will have a working knowledge of Microsoft programs; experience in a clinical setting, collating and reporting data, and good problem-solving skills. The ability to lead change and bring structure to discussions and processes is central to the role. Experience with budgets, NHS activity and finance processes would be advantageous. **Please note that this vacancy may close earlier than the stated closing date if a high volume of applications is received. ** • Responsible for leading OPD, Surgical Bookings, and RTT Validation teams to deliver high-quality patient pathway management, accurate RTT reporting, and achievement of national access standards. • Co-ordinate the planning and delivery of RTT and validation team within the resources available, ensuring a high quality service is provided. • Work in partnership with the divisional management team, including the Associate Direcotor of Access, Head of Patient Administration and Outpatients, Head of Nursing and patient administration team to ensure the achievement of RTT performance and other local and national clinical and non-clinical targets and delivery of high quality care • Provide first line operational management to administrative departments and supervise systems and processes (including oversight of RTT performance, Validation processes, staffing and skill mix) • To lead on the Trust achieving its RTT targets and local RTT standards across all the divisions. • In liaison with the Quality leads in the department and in the division, ensure appropriate systems and processes are established in departments and areas to support the robust reporting and progress of governance, risk and safeguarding issues • Manage designated financial resources within budget and support the divisional management team in financial management within the directorate Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond. We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home. Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times. We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly. Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits. Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. This advert closes on Sunday 18 Oct 2026
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Employee Relations Manager | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - London
£49,387 - £56,515 per annum incl. HCAS
ContractFull time
6-Month; Fixed-Term Contract or Secondment Opportunity Candidates who have applied for this position within the last three months should not reapply, as applications submitted during this period will not be considered. Chelsea and Westminster Hospital NHS Foundation Trust is seeking a experienced, proactive and motivated Employee Relations Managers to join our team on a 6-month fixed-term contract or secondment basis. This is a high-profile opportunity to play a key role in supporting the Trust's ambition to reduce sickness absence and improve employee wellbeing and attendance. Working closely with managers, clinical services and the Employee Relations team, the post holders will drive improvements in attendance management and support the delivery of sustainable reductions in sickness absence through both proactive and preventative approaches. We are looking for candidates with employee relations experience, service improvement, excellent stakeholder management skills, and a proven ability to influence, coach and support managers in a complex organisational environment. This is an excellent opportunity for experienced ER professionals who are passionate about improving workplace attendance, supporting managers and driving positive organisational change. Informal conversations about the role are welcome. If you would like to discuss the opportunity further, please contact Nuria Burset, Head of Employee Relations via email or telephone. Hybrid working: 3 days on site. Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Key responsibilities will include: • Supporting managers and services to effectively manage sickness absence and improve attendance. • Reviewing and modernising policies, procedures and systems to improve efficiency, consistency and effectiveness. • Providing expert employee relations advice and support to managers and the ER team in relation to sickness absence management. • Driving the timely progression and conclusion of employee relations cases. • Delivering training and guidance to managers to enhance their confidence and capability in applying Trust policies and procedures in sickness absence management. • Identifying opportunities for continuous improvement and implementing best practice approaches to employee relations and attendance management. · Gather, analyse and interpret attendance and employee relations data, produce reports and recommendations, and develop evidence-based interventions to reduce sickness absence and improve organisational performance • Undertaking additional employee relations casework and project work as required to support the wider team. This advert closes on Sunday 20 Sep 2026
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Bank CYP (Children and Young People) Complex Care Delivery Manager
Central London Community Healthcare NHS Trust - London
£29.73 Basic pay + HCAS + 12.07% Holiday pay
PermanentPart time
A Vacancy at Central London Community Healthcare NHS Trust. The Complex Care managers operate as clinical case managers to ensure individual patients commissioned services meet their needs, are safe and deliver value for money. Through the understanding of complex care policies, regulations, and best practices, maintain a high quality service. These roles are vital in the delivery and management of placements and support to our most vulnerable clients. The team look after all clients including Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults. • To review placements and packages of care funded by the ICB as required prioritising high risk and high cost placements; • Manage and financially contribute to S117 and Joint Funding Panels/decisions with the Local Authorities using locally agreed criteria; • Support the management and reviews of mental health rehab hospital placements and discharges for Complex CYP requiring additional support above local provision; • Discharge- support placement flow attending DTOC, MADE events, LAEP and escalations as required; • Undertake brokerage on behalf of LBHF if required; • Manage quality issues in regard to placements, safeguarding, provider concerns and liaising with CQC; • Undertake dispute resolution and where required commission legal support related to DoLs/S117/MHA –i.e. judicial review, court of protection and responsible commissioner disputes; • Maintain accurate case records and financial records on Caretrack systems; Please refer to attached Job Description for full main duties of the job We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment. This advert closes on Thursday 15 Oct 2026
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Transformation Manager | Central and North West London NHS Foundation Trust
CNWL NHS Foundation Trust - Wembley
£55,524 - £62,652 per annum inc HCAS (pro rata if P/T)
PermanentFull time
Brent Integrated Care Partnership has a number of exciting opportunities available, supporting the borough based partnership to deliver Integrated Neighbourhood Teams in a changing and evolving health and care landscape, as well as running a range of health and care transformation projects across the partnership. In light of the local ICB restructuring, and the selection of CNWL as the Brent “Integrator” function, the Brent ICP Partners are restructuring their team, leading to a number of vacant positions becoming available. We have a number of roles available, hosted by CNWL but working as part of a wider partnership of health and care organisations in Brent. Brent Integrated Care Partnership (Brent ICP) brings together health and care organisations from across the borough. It aims to work collaboratively with all the health, care and wellbeing organisations that serve the community of Brent. The partnership includes: · Brent Council · London North West University Healthcare NHS Trust · Healthwatch Brent · Central London Community Healthcare NHS Trust · Central and North West London NHS Foundation Trust The ICP is dedicated to improving the health and wellbeing of residents and is committed to working with all of our diverse communities to ensure everyone’s needs are met. The Band 7 Transformation Manager will play a pivotal role in supporting the Assistant Directors within the ICP in the transformation of services in the Borough of Brent. This role involves extensive collaboration with stakeholders, including voluntary community sector enterprises, social care, health, and residents, to ensure the successful delivery of integrated neighbourhood teams and services. The individual will be responsible for mapping services, identifying improvement opportunities, and developing detailed plans for service co-location and integration. The overarching vision is to elevate the quality of care, health, and well-being for Brent's local residents, ensuring service provision aligns with the community's needs, maintains cost-effectiveness, and produces optimal outcomes for service users. Central to the success of this vision are robust integrated neighbourhood teams and relationships, underpinned by a coordinated strategy across Brent ICP and the broader Northwest London Integrated Care System (ICS). Collaboration with local partners in the NHS, Brent Council, and VCSEs is paramount, with an emphasis on commissioners and providers working collaboratively as a unified partnership system, placing patients and residents at the core of decision-making. A commitment to involving patients and the public in the decision-making process is integral to this role. This involves actively collaborating with local residents to shape and co-produce services. Central and North West London Foundation Trust aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status. The Trust has a Valuing Diversity in the Workplace Policy, and you are expected to adhere to the policy and support equality and value diversity by making sure that you do not discriminate, harass or bully colleagues, visitors or service users. You are also expected to make sure that you don’t contribute to discrimination, harassment or bullying or condone discrimination, harassment or bullying by others. Everyone has a personal responsibility to promote and develop a culture that promotes equality and values diversity, and where your role requires you to manage and supervise others, you have the additional managerial responsibility to ensure that the team you work in does not discriminate, harass or bully. For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert. Service Mapping and Improvement • Support the lead in mapping services to geographical footprints across the Borough. • Identify opportunities for service improvement and patient outcomes through the co-location of services, closer to home. • Develop detailed delivery plans for each of the 5 neighbourhoods/connect areas in Brent. Integrated Pathways and Infrastructure • Assist in the development of options for improving various services and creating integrated pathways. • Work with stakeholders to ensure agreement on a shared vision for integrated services. • Champion the ethos of co-production, especially with residents in the neighbourhoods. Stakeholder Engagement • Support the delivery of stakeholder engagement activities to ensure program buy-in across the system. • Provide and receive highly complex, highly sensitive or highly contentious information to stakeholders, including that relating to financial flows or contractual set-ups relating to Primary Care Networks (PCNs) and Integrated Neighbourhood Teams (INTs) or proposals on new contractual models supporting INTs • Foster co-production with partners, ensuring resident involvement in decision-making processes. • Promote ways of working that are conducive to the development of INTs and use persuasive skills, where sometimes the postholder will encounter resistance or need to resolve conflicting opinions to present a way forward. • The postholder will also be required to present to stakeholder groups such as the GP forum or patient groups about the latest technological developments in ICT related to primary care or to ICT interfaces across the system. This advert closes on Tuesday 13 Oct 2026
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Play Service Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£45,953 - £54,254 Per Annum (pro rata) including HCAS
PermanentPart time
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Play Services Manager, based at our North Middlesex University Health Unit. This role is offered at part-time working 30x hours per week with the rota pattern being agreed upon appointment. The appointed candidate will provide a high-level play service to all areas within the Babies, Children's, & Young People division to ensure all visitors to our services have a positive experience. The postholder may be required to provide support to other Health Units in their role. Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. The job purpose is: • Be responsible for the management of staff within the Play Service. • Take an active role in improving care pathways for patients and their families within their hospital journey. • Work as an advanced practitioner in clinical areas. • Participate in the assessment, planning, development and evaluation of play services within all areas where children and young people are seen, holding responsibility for service development and defined projects. • Provide leadership to junior staff through role modelling, teaching and management. • Supervise HPS and degree level students on practice placement as well as students from other members of the MDT. • Provide complimentary support to children seen outside of paediatric setting and 16 – 17 yrs. old in Paediatric Emergency Department as required and or admitted onto the adult wards. • Actively work to improve the safety and quality of services for children, contributing to safeguarding and sourcing funds for environmental improvements and building partnerships with external funders. North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches. We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities. Take a tour of our hospital here A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification. This advert closes on Tuesday 20 Oct 2026
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