Service Manager | University College London Hospitals NHS Foundation Trust


Company:	University College London Hospital
Salary:	£47,951 - £56,863 Per annum inclusive of HCAS
Hours:	Full-time
Location:	London, NW1 2PG
Job type:	Permanent
Posting date:	17 Sept 2026
Closing date:	18 Oct 2026

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Summary

You will provide operational support to the Infection Division and be responsible for the performance of the inpatient and outpatient administration teams and will line manage four varied members of staff.

Reporting to the General Manager, you will lead on RTT and all other outpatient efficiency metrics. You will also be heavily involved in improving patient flow metrics on our inpatient ward.

We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same.

• Responsible for day to day service management and to be the first point of contact for issues and queries

• Supporting delivery of performance targets including activity and workforce

• Supporting improvement of patient flow metrics

• Lead on maximising private income streams

• Lead on outpatient efficiency streams including DNA/cancellation reductions and clinic utilisation

• Support improvement in staff and patient feedback metrics

• Line management of three Band 4 Ward Administrators and one Band 5 Administration Team Lead

• To behave in a manner that supports and inspires the more junior members of the team

• The most important skills and qualities are being organised, an excellent communicator, hard working, a receptive listener, a creative thinker and a kind person

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are a small but complex division, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service and pre-travel clinic. We have an inpatient ward, as well as hosting the trust-wide Infection Control service, a mobile x-ray and vaccination unit and a national travel advisory service. We also host the Microbiology, Virology and Vaccination services.

We have spent many years building a tight-kinit, friendly, welcoming and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top class service.

We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Wednesday 30 Sep 2026

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