Showing results 5,861 to 5,870 of 8,358
Showing results 5,861 to 5,870 of 8,358
Research Communications and Programme Officer (MHRG)
University of Plymouth - PLYMOUTH, Devon
£35,608 to £38,784 a year
HybridTemporaryFull time
This post has been funded by a large NIHR grant. You will report to the Research Manager and will be part of the groups Professional Services Team. You will work closely with other members of the research team across all partner sites; as well as with the Principal Investigator, Co-Leads and Co-Applicants, and other colleagues at a national level as required, supporting management of stakeholder and internal communications across the NIHR, partner organisations and University. About the role Under the direction of the Research Manager and as a member of the team, you will be responsible for leading on the delivery and continuous development of a high-achieving, customer-focused, cost-effective and efficient marketing and communications for grant. Help us make mental health research matter. We’re looking for a creative, confident and highly organised Research Communications and Programme Officer to join the University of Plymouth’s new five-year, NIHR-funded Mental Health Research Group (MHRG). The MHRG brings together researchers, people with lived experience, communities and health and care partners across the South-West to strengthen mental health research and help turn evidence into better outcomes. This is an exciting opportunity to join the programme at the start of its journey and help shape how our research is communicated, shared and understood. This is a full-time position working 37 hours per week on a fixed-term basis from October 2026 to 31 March 2031. You will: • Lead communications across the MHRG, creating engaging and accessible content, telling research stories, managing digital channels and helping different audiences understand why our work matters • Work closely with researchers and partners across a varied portfolio of mental health research, while also supporting programme activity including events, meetings, stakeholder coordination and reporting. For this role, you will need to be on site 2 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs. For an informal discussion to find out more about the role then please contact Laura Gill: by email at laura.gill@plymouth.ac.uk
Added on 25 Aug 2026
Save to favouritesPharmacy Production Officer (Overlabelling & Repackaging)
NHS Jobs - Stoke on Trent
£32,073 to £39,043 a year
PermanentFull time
For more information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager Sharon Sturland, Lead Pharmacy Technician Overlabelling and repackaging., 01782 674568 sharon.sturland@uhnm.nhs.uk
Added on 28 Aug 2026
Save to favouritesDetention Custody Officer - Heathrow AP
Mitie
PermanentFull time
Detainee Custody Officer - Heathrow DCO Airport Based Join Us and Make a Difference 📌 DCO: Salary £32,635 based on 42 hours per week Who We're Looking For We're looking for respectful, caring, and resilient individuals to join our team. If you have:✔ Strong communication and interpersonal skills✔ A calm and non-judgemental approach✔ Great problem-solving abilities✔ The ability to stay composed under pressure, Then this could be the perfect role for you! What You'll Be Doing As an In-Country Escorting DCO at Heathrow Airport, you'll be responsible for: -Escorting and transporting immigration residents within the UK -Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care -Maintaining high security and safety standards while treating residents with dignity and respect As an In-Country Escorting DCO at Heathrow Airport DCO based you'll be responsible for: -Providing care to immigration residents in a fixed location -Maintaining high security and safety standards while treating residents with dignity and respect This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation. No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus. Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody. Why Join Us? ⭐ Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel. 📈 Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles ⭐Continued personal development with full support given to enhance your career. ⭐Free parking and uniform 🎓 Training: 4-week fully paid training course ⭐A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance. ⭐Pension and Life assurance ⭐Reward & Recognition scheme. ⭐Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card. Essential Requirements To apply, you must:✅ Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen✅ Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)✅ Have lived in the UK continuously for the past 3 years, with no single absence over 3 months✅ Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting✅ Hold a full UK manual driving licence (at least 12 months of experience)✅ Have fewer than 7 points on your licence and no driving bans in the last 12 months ✅ Be over 21 years of age Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system. If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010. To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment. 🚨 Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application. Application Process Successful candidates will be invited to an assessment process which includes:📌 Interview📌 Capability assessments📌 Full vetting screening 🚀 Ready to take the next step? Apply now and start your journey with us!
Added on 6 Aug 2026
Save to favouritesDetention Custody Officer - Swinderby VB
Mitie
PermanentFull time
Join Us and Make a Difference 📌 Vehicle base DCO: Salary £27,449 based on 42 hours per week Who We're Looking For We're looking for respectful, caring, and resilient individuals to join our team. If you have:✔ Strong communication and interpersonal skills✔ A calm and non-judgemental approach✔ Great problem-solving abilities✔ The ability to stay composed under pressure, Then this could be the perfect role for you! What You'll Be Doing As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for: -Escorting and transporting immigration residents within the UK -Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care -Maintaining high security and safety standards while treating residents with dignity and respect As an In-Country Escorting DCO at the Short-Term Holding Facility you'll be responsible for: -Providing care to immigration residents in a fixed location -Maintaining high security and safety standards while treating residents with dignity and respect This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation. No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus. Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody. Why Join Us? ⭐ Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel. 📈 Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles ⭐Continued personal development with full support given to enhance your career. ⭐Free parking and uniform ⭐Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card. Essential Requirements To apply, you must:✅ Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen✅ Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)✅ Have lived in the UK continuously for the past 3 years, with no single absence over 3 months✅ Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting✅ Hold a full UK manual driving licence (at least 12 months of experience)✅ Have fewer than 7 points on your licence and no driving bans in the last 12 months ✅ Be over 21 years of age Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system. If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010. To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment. 🚨 Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application. Application Process Successful candidates will be invited to an assessment process which includes:📌 Interview📌 Capability assessments📌 Full vetting screening 🚀 Ready to take the next step? Apply now and start your journey with us!
Added on 7 Jul 2026
Save to favouritesDetention Custody Officer - Manchester VB
Mitie
PermanentFull time
Detainee Custody Officer - Vehicle Base Join Us and Make a Difference 📌 Vehicle base DCO: Salary £27,449 based on 40 hours per week Who We're Looking For We're looking for respectful, caring, and resilient individuals to join our team. If you have:✔ Strong communication and interpersonal skills✔ A calm and non-judgemental approach✔ Great problem-solving abilities✔ The ability to stay composed under pressure, Then this could be the perfect role for you! What You'll Be Doing As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for: -Escorting and transporting immigration residents within the UK -Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care -Maintaining high security and safety standards while treating residents with dignity and respect This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation. No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus. Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody. Why Join Us? ⭐ Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel. 📈 Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles ⭐Continued personal development with full support given to enhance your career. ⭐Free parking and uniform 🎓 Training: 4-week fully paid training course ⭐A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance. ⭐Pension and Life assurance ⭐Reward & Recognition scheme. ⭐Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card!! Essential Requirements To apply, you must:✅ Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen✅ Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)✅ Have lived in the UK continuously for the past 3 years, with no single absence over 3 months✅ Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting✅ Hold a full UK manual driving licence (at least 12 months of experience)✅ Have fewer than 7 points on your licence and no driving bans in the last 12 months ✅ Be over 21 years of age 🚨 Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application. Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system. If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010. To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment. Application Process Successful candidates will be invited to an assessment process which includes:📌 Interview📌 Capability assessments📌 Full vetting screening 🚀 Ready to take the next step? Apply now and start your journey with us!
Added on 7 Jul 2026
Save to favouritesDetention Custody Officer - STHF Swinderby
Mitie
PermanentFull time
Join Us and Make a Difference 📌 Short-Term Holding Facility DCO: Salary £28,822 based on 42 hours per week Who We're Looking For We're looking for respectful, caring, and resilient individuals to join our team. If you have:✔ Strong communication and interpersonal skills✔ A calm and non-judgemental approach✔ Great problem-solving abilities✔ The ability to stay composed under pressure, Then this could be the perfect role for you! What You'll Be Doing As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for: -Escorting and transporting immigration residents within the UK -Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care -Maintaining high security and safety standards while treating residents with dignity and respect As an In-Country Escorting DCO at the Short-Term Holding Facility you'll be responsible for: -Providing care to immigration residents in a fixed location -Maintaining high security and safety standards while treating residents with dignity and respect This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation. No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus. Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody. Why Join Us? ⭐ Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel. 📈 Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles ⭐Continued personal development with full support given to enhance your career. ⭐Free parking and uniform ⭐Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card. Essential Requirements To apply, you must:✅ Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen✅ Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)✅ Have lived in the UK continuously for the past 3 years, with no single absence over 3 months✅ Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting✅ Hold a full UK manual driving licence (at least 12 months of experience)✅ Have fewer than 7 points on your licence and no driving bans in the last 12 months ✅ Be over 21 years of age Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system. If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010. To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment. 🚨 Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application. Application Process Successful candidates will be invited to an assessment process which includes:📌 Interview📌 Capability assessments📌 Full vetting screening 🚀 Ready to take the next step? Apply now and start your journey with us!
Added on 7 Jul 2026
Save to favouritesDetention Custody Officer - Heathrow VB
Mitie
PermanentFull time
Detainee Custody Officer - Heathrow Vehicle Base Join Us and Make a Difference 📌 Vehicle base DCO: Salary £31,080.00 based on 40 hours per week Who We're Looking For We're looking for respectful, caring, and resilient individuals to join our team. If you have:✔ Strong communication and interpersonal skills✔ A calm and non-judgemental approach✔ Great problem-solving abilities✔ The ability to stay composed under pressure, Then this could be the perfect role for you! What You'll Be Doing As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for: -Escorting and transporting immigration residents within the UK -Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care -Maintaining high security and safety standards while treating residents with dignity and respect As an In-Country Escorting DCO at Heathrow VB DCO based you'll be responsible for: -Providing care to immigration residents in a fixed location -Maintaining high security and safety standards while treating residents with dignity and respect This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation. No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus. Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody. Why Join Us? ⭐ Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel. 📈 Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles ⭐Continued personal development with full support given to enhance your career. ⭐Free parking and uniform 🎓 Training: 4-week fully paid training course ⭐A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance. ⭐Pension and Life assurance ⭐Reward & Recognition scheme. ⭐Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card. Essential Requirements To apply, you must:✅ Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen✅ Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)✅ Have lived in the UK continuously for the past 3 years, with no single absence over 3 months✅ Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting✅ Hold a full UK manual driving licence (at least 12 months of experience)✅ Have fewer than 7 points on your licence and no driving bans in the last 12 months ✅ Be over 21 years of age Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system. If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010. To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment. 🚨 Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application. Application Process Successful candidates will be invited to an assessment process which includes:📌 Interview📌 Capability assessments📌 Full vetting screening 🚀 Ready to take the next step? Apply now and start your journey with us!
Added on 8 Jul 2026
Save to favouritesCommissioning Officer - Working Age Adults
Darlington Borough Council - Darlington
£40,001 to £50,000 a year
PermanentFull time
An exciting opportunity has arisen to join Darlington Borough Councilandrsquo;s Children and Adult Services to take the post of Commissioning Officer.andnbsp; Partnership working is excellent, with a real commitment to improving outcomes in Darlington. There is pace and energy to succeed, with a motivated and committed workforce, alongside a supportive management team. andnbsp; You will support the work of the Commissioning and Contracts Team to ensure that resources are used to commission services that make a positive impact, meet statutory obligations and contribute to overall strategic objectives. You will work as part of a team, with a focus on the specific projects, positive provider and stakeholder relations and outcome-based commissioning. You will be joining a dynamic and ambitious team which has a sharp focus on service improvement and meeting the needs and aspirations of the local people within Darlington. andnbsp; The role will have a particular focus on working age adults, however there will be some opportunity to work across the different portfolio areas. andnbsp; You will be passionate about achieving good outcomes for vulnerable children and adults, resilient and positive, with the ability to support, challenge and influence partners. You will have an eye for detail and be resilient with excellent relationship building skills. andnbsp; The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp; 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)andnbsp; Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributionsandnbsp; Flexible workingandnbsp; Generous Maternity, Paternity and Adoption Leave schemesandnbsp; Staff equality forumsandnbsp; Green Car Leasing Schemeandnbsp; Access to a wide range of training, learning and developmentandnbsp; Physiotherapy serviceandnbsp; Confidential counselling serviceandnbsp; Great wellbeing offerandnbsp; Cycle to Work Schemeandnbsp; Dolphin Centre Fit for Life Discountsandnbsp; Local and National retailer discountsandnbsp; Vivup employee benefit app and Lifestyle Savingsandnbsp; Arriva Employee Travel Clubandnbsp;andnbsp; For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video. andnbsp; https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/ andnbsp; Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page. andnbsp; https://www.darlington.gov.uk/jobs-and-careers/ andnbsp; The successful applicants will be subject to a standard Disclosure and Barring Service check. General Information for Applicants: For a further informal discussion and any queries around the role profile and jobs itself please contact Alison Moffitt, Strategic Commissioning Manager onandnbsp;Alison.Moffitt@darlington.gov.uk, mobile 07788354243. andnbsp; If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk. If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below. https://www.northeastjobs.org.uk/contactus All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted. You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. andnbsp; We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job. andnbsp; andnbsp;
Added on 31 Aug 2026
Save to favouritesCustomer Care Complaints Officer (FTC)
Lampton 360 - Feltham
£31,500 - £35,000
ContractFull time
Job Advert * PLEASE NOTE THIS IS A FTC UP TO 6 MONTHS * ABOUT LAMPTON GROUP Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services. WHY JOIN LAMPTON GROUP? * We offer annual pay reviews and incremental pay increases * Hybrid working * 24 days holiday allowance, plus bank holidays * Free gym membership * Enhanced Maternity and Paternity leave and Pension Scheme * Exclusive Discounts - save with Lampton Rewards and EE mobile offers * Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers * Sustainability Perks - cycle to work and electric car salary sacrifice scheme * Career Growth – CPD training, structured development, and leadership opportunities ABOUT THE JOB As a Customer Care Officer you will be responsible for offering a best-in-class complaint handling service as part of a team dedicated to the Voice of our Customer and Community. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers through root-cause analysis and action planning. KEY RESPONSIBILITIES INCLUDE: * Conduct investigations into formal complaints received and reach an outcome based on the merits of each case, communicating the findings and outcome to our customers and stakeholders, clearly and concisely, whilst constructing a strong oral and written argument * Support the facilitation of Stage 2 Review meetings, with customers, advocates, stakeholders, and engaged independent customers. * Liaise and develop a working relationship with other departments across the organisation and external stakeholders, including our clients, various Ombudsman, contractors, and local councillors. * Support the collation of complaints data by recording common trends and themes by utilising data from our customer management systems. * Collate, review and feedback compliments and good-news stories to re-enforce positive behaviours. * Use appropriate tools to establish the root-cause of the problem and recommend actions to rectify the issue including preventative solutions. * Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. * Conduct trend analysis to identify and highlight any organisational themes. * Manage, collate and redact information for example information related to customer Subject Access Requests and FOI requests. * To undertake adhoc customer satisfaction surveys. * Support the wider VoCC team as required in other administrative activities EXPERIENCE AND QUALIFICATIONS REQUIRED * A track record of managing complaints and customer feedback * Strong knowledge of Data Protection and Freedom of Information regulations * Ability to investigate issues, problem-solve and make informed decisions. * Experience using CRM and customer data systems. * Experience working to KPIs, deadlines and accuracy standards. * Excellent written and verbal communication. * Strong attention to detail, literacy/numeracy and Microsoft 365 skills. * Confident handling challenging conversations with empathy and professionalism. * Strong interpersonal skills and collaboration ability. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Added on 31 Jul 2026
Save to favouritesSchools & Community Cricket Development Officer
Staffordshire Cricket - Walsall
from £25,000 a year
Field-basedContractFull time
Overall purpose Role: To work in supporting growth within the game in Staffordshire through different distribution channels: - Schools (Primary, Secondary and SEND Schools) Diverse communities Community outreach Disability Women & Girls Objectives: • To deliver cricket in Primary, Secondary and SEND Schools • Working alongside regional and county colleagues supporting cricket in the Community. To substantially grow participation for all growth segments. • Actively promote and grow the game by working with ECB regional and other county-based organisations to empower under-represented and disadvantaged communities to take a more active role in Cricket whether playing, administrating or watching the game. • Supporting National Programmes and local key partners in clubs/ communities to ensure children from diverse groups in Staffordshire have access to and are engaged in the All Stars and Dynamos programmes. • Be innovative and creative exploring new opportunities for growth in non-traditional formats by developing tailored programmes to inspire people to take part informally. • Signpost transition opportunities from new and emerging programmes into mainstream clubs and leagues structures where appropriate. Create cricket ‘hub’ opportunities in non-traditional settings. To enable regular contact with the game. • Through the use of social media and information technology identify and manipulate emerging trends through a variety of digital platforms, capturing social participation and liaise with ECB and Staffordshire Cricket to ensure full coverage • Complete appropriate monitoring & evaluation in line with funding requirements including online monitoring platforms and finance return tools. • Exploit media, national and global events, competitions, promotional campaigns/materials and use cricket ambassadors to be reflective of inclusion and diversity within Cricket. • Maximise access to, and use of, new and existing indoor facilities, and non-turf pitches • Maximise the impact of major cricketing events and create opportunities for multicultural communities to engage.
Added on 7 Sept 2026
Save to favourites