Care Home General Manager
NHS Jobs - Chertsey
from £82,000 a year
PermanentFull time
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a General Manager at Chertsey Parklands Care Home in Chertsey. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as General Manager will be to lead and inspire a team to deliver excellent person-centred quality care to residents in a safe, caring and stimulating environment, whilst meeting regulatory requirement, professional and statutory standards, and business performance targets. Other responsibilities will include: Ensuring the consistent delivery of high-quality care, person centred care and ensuring residents receive care based on best practice. Being responsible for the ongoing recruitment, retention, and development of staff within the Home. Acting as a focal point for contact with residents, their relatives, and visitors, as well as health and social care professionals involved in residents wellbeing. Ensuring safe staffing levels are reviewed and maintained in accordance with both occupancy and dependency. Providing on-going inspirational leadership and management to the staff team. Ensuring costs are well managed and maintained within budgetary controls, by reviewing regularly and monitoring stock. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have a minimum of four years of experience in a similar care environment. Have Leadership and Management Level 5 or equivalent. Possess excellent leadership and management skills. Have the ability to communicate effectively verbally and in writing, and be competent in IT. Be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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UTC Clinical and Operations Manager
NHS Jobs - Faversham
£57,528 to £64,750 a year
PermanentFull time
The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population. This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice. The post holder will work closely with the GPs and management team to deliver the practice priorities. The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary. Job responsibilities Clinical; Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits Lead on and undertake relevant audits, including prescribing and PGD audits Lead and participate in reviews of clinical safety and significant incidents issues Manage implementation of any changes recommended from incident reviews and learning events Manage and participate in continuous clinical improvement initiatives Participate in vaccination programmes as appropriate/required Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock Work with the Infection Control Lead to ensure all standards are met Work with the management team and lead on development of current and new services relevant to the UTC and practice Data/quality; Work with the management/administration team on the recording and attainment of QOF standards Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team Ensure Patient Group Directives (PGDs) are read, signed and used appropriately Take part in the development of PGDs as required Undertake and lead on prescribing and other clinically relevant audits for the clinical team Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards Create and submit quality and contractual compliance reports required by commissioners Human Resources; Manage Urgent Care Practitioners rota and to maintain adequate staffing levels Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR Identify training requirements within the Urgent Care Practitioners team Carry out back to work interviews after episodes of sick leave Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate. Sign off overtime requests Deal with change of hours requests in conjunction with the Business and HR Managers Carry out exit interviews with the HR Manager Deal with general day-to-day queries from members of the UTC team Take part in UCP/UTC meetings Responsible for cross line management when another line manager is absent. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Safeguarding: It is the responsibility of all staff at Faversham Medical Practice to; Safeguard and promote the welfare of children and vulnerable adults Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Some items have been removed or shortened, please consult the full job description attached. This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs.
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Senior Guest Service Manager
Kew Green Hotels
£14.71 to £14.71 an hour
PermanentFull time
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the Hotel Manager. What you’ll do Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events. Drive service excellence across every guest interaction, from check in to dining Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes. Ensure compliance with safety, security, and operational standards across the hotel. Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources. Take accountability for a guest service function and KPIs, as set out by the Hotel Manager Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences. Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. What we’re looking for Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager). Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed. Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations. Whats in it for you Our rewards package includes: Career development through fully funded apprenticeships and our internal development programme. Discounts on hotel stays and a variety of major retailers, restaurants and days out. Free use of our gyms, pools, and leisure facilities. 24/7 access to wellbeing, financial, and legal support. Next steps If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you. Who are Kew Green Hotels? Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
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People and Culture Assistant Manager
Exclusive Hotels - Bagshot
Competitive
PermanentPart time
Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience. You will join as a People and Culture Assistant Manager assisting the People and Culture Manager in the day to day running of the department. This is a pivotal role where culture, capability and commercial awareness come together to deliver an exceptional colleague and guest experience. At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy: · Competitive pay, plus service charge · Great rates for stays across all our hotels and 50% discount on Food & Beverage dining · Free meals while on duty · Free access to the on-site gym and parking · Access to our Employee Assistance Programme and wellbeing resources · Exclusive discounts and perks through Hospitality Essentials · Opportunities for growth, learning and internal movement within the Exclusive Collection Key Responsibilities · Assist with embedding engagement, communication and wellbeing initiatives · Preparing offer and onboarding paperwork · Maintaining accurate employee files · Process starters, promotions, transfers and leavers within the HR system and for payroll including carry out exit interviews · Manage and co-ordinate work placement for schools, colleges and universities · Assist with talent acquisition for the different departments at the resort ensuring a detailed database is maintained and assisting with careers fairs and open days · Assist with the delivery of running courses and workshops · Ensure all compliance training has been completed · Experience with employee relations including and not limited to acting as a note take during investigations, disciplinary and grievances Person Specification · Generalist HR experience, ideally within the hospitality or a service-led environment · CIPD qualified (level 5 would be beneficial, but level 7 would be a bonus!) or equivalent with strong knowledge of UK employment law · Proven experience across recruitment, employee relations and engagement · You’ll have a passion for people, with a helping and supportive nature · Skilled administrator with a high proficiency in Outlook, Microsoft Word, Excel and PowerPoint · Organisational skills are essential, as is the ability to multitask and manage conflicting priorities · You’ll be highly motivated and a self-starter but able to take instruction · Attention to detail and accuracy is a must We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities’ employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
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Guest Service Manager (Nights)
Kew Green Hotels
£13.71 to £13.71 a year
PermanentFull time
We’re looking for a confident and hands-on Guest Service Manager (Nights) to lead our overnight operation and create a safe, seamless and memorable guest experience from dusk till dawn. Working closely with the Hotel Manager as part of the Guest Service management team, you’ll take ownership of the hotel during out-of-hours operation. Through visible leadership, you’ll guide and support your night team, ensuring every guest interaction reflects our brand standards and delivers genuine hospitality. About the Role You’ll lead the nights team, ensuring every guest receives exceptional service in a calm, safe and well-managed environment. Key responsibilities include: Managing overnight operations including cash handling, reporting and handovers, while ensuring outstanding service is delivered to guests throughout the night. Providing full guest services where practical, including bar service, room service and guest support. Carrying out all Night Audit procedures accurately and in line with expectations. Being a visible and reassuring presence for guests, creating confidence and trust during overnight stays. Engaging with late arrivals and overnight guests, building relationships and adapting your approach to meet individual needs. Taking ownership of guest concerns and resolving issues effectively, ensuring follow-up where required. Conducting regular security and safety checks, maintaining a secure environment for guests, colleagues and the hotel. Ensuring full compliance with health, safety, hygiene and fire regulations at all times. Leading, coaching and developing the night team to deliver consistent service excellence and reflect our values and culture. About You You’re a natural leader who thrives on responsibility. Calm under pressure and solutions-focused, you create a reassuring environment for both guests and colleagues. We’re looking for someone who brings: Experience in a senior guest service or operational role (e.g. Front Office Manager/Supervisor, Duty Manager or similar). Strong leadership and communication skills, with the ability to motivate and develop a team. A passion for delivering exceptional guest experiences, with the ability to anticipate needs and resolve issues confidently. Proactive and resourceful, able to make sound decisions independently. Good commercial awareness, with an understanding of hotel KPIs and cost control. Confidence using systems and technology to support operations and reporting. Calm and reliable, particularly in high-pressure or challenging situations. A genuine love of people and creating positive guest experiences. Benefits Career development through fully funded apprenticeships and our internal development programme. Discounts on hotel stays and a variety of major retailers, restaurants and days out. Free use of our gyms, pools, and leisure facilities. 24/7 access to wellbeing, financial, and legal support. Next Steps A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Hiring Manager. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you. Who are Kew Green Hotels? Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com
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Senior Digital Construction Manager
Kier Group
PermanentFull time
We're looking for a Senior Digital Construction Manager to join our regional Build Team based in Southampton. Location: Southampton, HampshireHours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As a Senior Digital Construction Manager, you'll play a vital role in driving digital excellence across our construction projects. You'll enable teams to harness the right tools and technologies, ensuring projects are delivered efficiently from inception through to completion. This is an opportunity to make a real impact, working collaboratively with talented professionals who value innovation and continuous improvement. What will you be responsible for? As a Senior Digital Construction Manager, you'll be working within the Digital Team, supporting them in enabling the use of appropriate tools and technologies to enhance project delivery whilst managing and mentoring the digital project team. Your day to day will include: -Supporting and auditing project teams to ensure standards, methods and procedures are followed using specified software and workflows -Ensuring Exchange Information Requirements and Asset Information Requirements are responded to and delivered across relevant projects -Promoting digital strategies across the business and providing feedback to ensure progress and commitment to documentation -Collating monthly reports to identify and measure digital implementation within the business unit and across projects -Mentoring and developing team members to build digital capability across the organisation What are we looking for? This role of Senior Digital Construction Manager is great for you if: -You have proven experience in preconstruction and tender stage BIM delivery -You possess a strong understanding of digital workflows, model-based estimating and early-stage coordination -You can influence and support strategic decision-making through data and visualisation -You have a collaborative mindset and enjoy working across disciplines and regions, with significant management experience -You hold a BIM Project Information Practitioner Qualification (desirable) We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.
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General Manager - Isle of Wight
KFC UK&I
£38,000 to £42,000 a year
PermanentFull time
Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. About the role Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive. What will you spend your time doing? Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe. Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it. Smash the targets. Own your KPIs and push the team to deliver every shift, every day. Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes. Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different. What we'd love from you: You lead from the front. You’ve managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen. You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos. Keeping it real We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be. What’s in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Pay rate: £38,000 - £42,000 Quarterly BONUS that rewards the hustle Extra holiday – more time to recharge Life assurance – we’ve got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you. Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you. #Unitedbythebucket
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Workforce Management (WFM) Planner
Bupa - Brighton, England
PermanentFull time
Job Description: Workforce Management (WFM) Planner Brighton Full time - Hybrid 35 hours per week Salary starting from £37,000 Per annum Please note: Attendance in the office is compulsory for a minimum of 2 days per week as part of our hybrid working model We make health happen The Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits. The WFM Planner will be responsible for analysing resource requirements and designing effective scheduling solutions that align with operational goals. You'll work closely with stakeholders to ensure that plans are not only data-driven but also practical and responsive to the evolving needs of our teams. The holder will monitor performance, carry out analysis of historic data, calculate effects of strategic or procedural changes, forecast work volumes, recommend staffing needs, carry out administrative scheduling activity, identify opportunities to maximise use of resource, provide justification for budget alterations and supply operational performance data. How you'll help us make health happen Analyse historical and forecasted data to create and publish short- and long-term resource plans. Develop and deliver scheduling strategies that support operational performance and service level targets. Collaborate with stakeholders across departments to ensure plans meet business needs and reflect how teams work in practice. Monitor ongoing and operational performance and variance and adjust intra-day schedules to optimise resource utilisation. Track and report on key metrics including call volumes, handle times, queue times, agent availability, and service level adherence. Chair regular meetings to review effectiveness of current plan and departmental performance to drive ongoing improved performance and collaboration. Identify and communicate the impact of external factors on workload volumes. Escalate system issues and coordinate responses across relevant platforms. Perform trend analysis to guide strategic decisions and continuous improvement. Provide clear, actionable insights and updates to operational teams. Act as a key point of contact for queries related to daily planning and scheduling. Compare forecasted vs. actual data daily to identify discrepancies. Communicate actions and updates to affected business areas. Key Skills/Qualifications needed for this role: Extensive familiarity with software applications including: MS Excel Workforce Management systems (experience with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms (experience with eGain preferrable) Messaging and Live Chat Platforms (experience with LivePerson preferrable) Other Workforce Management and telephony systems Proven experience in resource planning, MI analysis, or workforce management within a customer service or operations environment. Strong stakeholder management skills with the ability to influence and collaborate across teams. Analytical mindset with a proactive approach to problem-solving and continuous improvement. Excellent communication skills and the ability to translate complex data into clear, actionable plans. Benefits: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Time Type: Full time Job Area: Administration Locations: Victory House, Brighton
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Fast Fit Centre Manager
Perfect Placement UK Ltd - Southampton, Southern
£38,000 to £40,000 a year
PermanentFull time
We are seeking a highly experienced Fast Fit Centre Manager for a reputable automotive business located in Southampton, Hampshire. Our client is committed to delivering exceptional customer service and maintaining operational excellence. This Fast Fit Centre Manager position offers an excellent opportunity for a skilled automotive professional ready to lead a busy centre and drive business growth. Benefits for the successful Fast Fit Centre Manager: - Competitive salary of £38,000 to £40,000 per annum, with potential for regular performance-based bonuses - Fully funded IMI training and development courses to support career progression - Staff discounts on vehicle servicing, tyres, and MOTs - Additional benefits including retail vouchers, life insurance, pension schemes, and eye care vouchers - Recognition awards such as Employee of the Month and Centre of the Month with rewards - Flexibility options such as buy/sell holiday and cycle-to-work scheme - Access to employee assistance programmes Duties of the Fast Fit Centre Manager: - Lead and motivate the workshop team to meet operational objectives and improve performance - Manage daily workshop operations to ensure high standards of service, efficiency, and customer satisfaction - Oversee the safety and security of the workshop, stock, and equipment - Promote a positive working environment focusing on team development and customer care - Ensure accurate stock control, timely deliveries, and proper storage procedures - Maintain compliance with health and safety regulations and industry standards - Develop practical strategies to optimise workshop productivity and profitability - Foster continual learning and development within the team Requirements: - Proven experience in a managerial role within the automotive industry, ideally as Fast Fit Centre Manager or similar - Strong leadership qualities with a focus on team motivation and development - Technical knowledge of automotive repairs, servicing, and diagnostics - Successful track record in a customer-focused, sales-driven environment - Excellent organisational and multitasking skills - Full UK driving licence held for a minimum of six months, with no more than six points - Experience managing health and safety procedures relevant to automotive workshops If you are prepared to advance your career and want to learn more about the Fast Fit Centre Manager role, we encourage you to get in touch. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today.
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Senior IT Service Manager - Catalogue
Government Recruitment Service - Hastings
£44,241 to £44,241 a year
PermanentFull time
Are you passionate about improving IT services that make a real difference to users? Can you lead service improvements, optimise processes and drive better outcomes for customers? Do you have the expertise to manage and evolve a modern IT service catalogue and tooling ecosystem? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Improve services. Drive change. Deliver value. Lead the evolution of IT service management and service catalogue capabilities, helping the Department for Transport deliver seamless digital services, improve user experiences and drive continuous improvement. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and play a key role in shaping and improving the digital services that support colleagues across the organisation. As a Senior IT Service Manager, you'll lead the development and management of IT service catalogue capabilities, helping to ensure services are efficient, user-focused and aligned to organisational needs. Working within the Essentials Service Line, you'll be responsible for maintaining and developing IT service management tooling, improving workflows and supporting the delivery of consistent, high-quality service management practices. You'll work closely with operational teams, architects, suppliers and business stakeholders to enhance service performance, improve reporting capabilities and deliver continuous service improvements. You'll analyse service performance, identify opportunities for improvement and help shape the roadmap for service management tools and processes. Through effective stakeholder engagement and leadership, you'll drive positive change, improve user experiences and support the delivery of reliable and effective digital services. This is an excellent opportunity for an experienced IT service management professional who enjoys problem-solving, service improvement and delivering meaningful outcomes for users and the wider organisation. Your responsibilities will include, but aren’t limited to: Defining and maintaining the roadmap for the ITSM tools, including the larger tooling ecosystem in partnership with Architecture. Configuring and maintaining workflows for the defined processes which are managed within the ITSM tool, driving consistency across the teams. Leading platform upgrades and overseeing the day-to-day platform health, upgrades and releases to ensure an available and supported service. Communicating and promoting features and functionality of deployed tooling to help ensure we gain high levels of value created, utilising best practice of the recommended tool configuration. Creating and enhancing dashboards and reporting across IT Service Management practices, enabling service owners and team leaders to make informed decisions. Collaborate with the Service Level Management (SLM) team to ensure service performance data is accurately captured, analysed, and translated into meaningful management information and service improvement opportunities. Acting as the bridge between operational teams, architecture, business, and vendor stakeholders. Managing the integrations and presenting a customer-consumable platform to meet the organisation's needs. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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