Store Manager Claygate
Mencap - Esher, Home Counties
£26,658 to £26,658 a year
PermanentFull time
Job Advert Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability. We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract. Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required. As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area. What you will do: - Drive sales in the store to meet expected budgets and KPI’s - Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily. - Ensure that stock is generated over the door and that donors are signed up for Gift Aid. - Ensure that the high standard of customer service that is expected by Mencap is delivered at all times. - You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews. - Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store. - To be a successful Shop Manager you will be: - An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment. - Ability to lead and support a team from varying backgrounds. - Ability to meet the needs of the customers to generate and increase the sales of the store. - Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis. The full detailed job description is attached. Applications close on 06 September 2026. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates. We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. If you are passionate about leading high‑performing teams and delivering exceptional store standards, we’d love to hear from you. Benefits Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team! About Mencap Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
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Deputy General Manager
Heartwood Collection - Teddington
£42,000 to £44,000 a year
PermanentFull time
Deputy General Manager On Target Earnings £42,000-£44,000* (Including TRONC) Basic rate £33,500 plus £9,000 - £10,0000 average TRONC 48 Hour contract At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities. Deputy General Manager - What we offer: Contract of 48 hours Bespoke training and development through our Stepping Stones programme Access to the Employee Assistance Program with Hospitality Action Instant pay access through EarlyPay Enhanced Maternity & Paternity leave Up to £1,500 Referral Bonus 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends A birthday gift and Long Service Recognition Discounts on hundreds of retailers and experiences via Reward Gateway Cycle to Work Scheme Deputy General Manager - About You: Passionate and vibrant personality, a real people person who cares for the guests, team and experience Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024 Double winner at the Publican Awards 2024 Best Pub Brand/ Concept at the Publican Awards 2025 At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life. *On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average
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Senior Project Manager
Mitie
PermanentFull time
Job Overview -The Senior Project Manager (SPM) will work from the Mitie offices at Gibraltar primarily, however the nature of the appointment will require regular travel as dictated by their wide portfolio of project work. -Support the AFP Programme Director as directed on all projects as required, applying their technical skill set to overcome and solution complex requirements. -Lead on project overview, co-ordination, management and delivery in full compliance with legislative requirements and the Mitie Health and Safety Policy and quality system -All stages of projects are to be delivered on time, to quality and to -Mentor the team to provide professional development, knowledge share and expertise. Main Duties -The Senior Project Manager will be responsible for leading all aspects of project management lifecycle to ensure successful delivery of projects for Stakeholders and Customers in compliance with the contract and governance arrangements. -To act as Principal Contractor and take ownership of the project from inception to handover -There is an ongoing broad portfolio of estate and infrastructure projects. The incumbent will take responsibility for meeting the costs, time, functionality and quality objectives of projects and must ensure comprehensive risk and value management techniques are applied throughout the project lifecycle with comprehensive, accurate and timely project reporting to all the Stakeholders. -The Senior Project Manager must work effectively in a collaborative environment to ensure they have a detailed understanding of client requirements, whilst also guiding in developing technical, commercial and functional objectives to add value wherever possible. Achievement of success will require adept communication, negotiation and collaboration skills with multiple internal and external stakeholders. -The Senior Project Manager will need a detailed understanding of mandated and best-practice project processes and procedures. -Develop positive, supportive working relationships with Mitie colleagues and other work-related professionals (external consultants), the Defence lnfrastructure Organisation (DI0), Estates Requirements and Land Management Services. What we are looking for -Extensive background as a Project Manager with demonstrable experience in a complex construction or refurbishment project delivery environment. -ldeally experienced in working on the UK Defence estate with experience and knowledge of construction standards and the NEC 3 suite of contracts (Professional Services and Construction) of benefit. -Membership of a construction related institute e.g. RICS/CIOB/RIBA/CIBSE/MIET or ΑΡΜ preferable -Technical qualification in a relevant discipline and/or project management in addition to a H&S qualification. -Proven leadership, influencing and decision-making skills, excellent 3rd party management and stakeholder management skills -Competent in the use of Microsoft Office suite of software applications (e.g., Excel, Word, PowerPoint, Microsoft Project).
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Clinical Deputy Manager
Advinia Health Care
£50,000 to £50,000 a year
PermanentFull time
Advinia Health Care is looking for a Clinical Deputy Manager to join Cloisters Care Home in Hounslow. Here at Cloisters, we’ve been serving our local community since 1994 and everything about Cloisters Care Home is focused on helping Residents live the life they choose. Whether it’s making sure their favourite dish is on our menu, or they can continue to take part in their preferred pastime, we make sure that Residents’ individual preferences and needs are catered for right from their very first day with us. This role is 40 hours per week (inclusive of sumernumary hours) working between the ours of 8am and 6pm, 5 days out of 7 Key Responsibilities To oversee/maintain the care of residents within the care home. In the absence of the Home Manager, to take responsibility for the day-to-day running of the care home, and ensure that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales. Principal Duties To ensure appropriate standards are maintained by monitoring and that appropriate professional support is provided to senior staff /team leaders. Appropriate reviews of care plans /risk assessments and medication administration. To ensure all assessment tools are in place and are fully utilised. Ensure all residents have a complete care assessment prior to admission to the home, taking account of their physical, social and psychological needs. To ensure as a minimum an annual re assessment of each resident’s needs. Deploy staff efficiently in relation to care duties to be covered by setting up and controlling the duty rota. Check and monitor care staff hours and authorise time sheets in absence of Home Manager. To establish good personal relationships with residents and their families. Work with the Home Manager to ensure all induction and mandatory training is completed. To identify other specific training needs. To work with the Home Manager on achievement of action plans from external regulators or internal support functions. On call duties every 2 weeks Requirements: Valid NMC PIN (essential) Previous Management experience (essential) Ability to communicate at all levels Ability to work on own initiative unsupervised Work to deadlines Nurse Qualified In return: Competitive Salary Flexible salary - Wagestream Training & Progression If this role sounds as though it would be of interest to yourself than please apply now! INDMAN
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Patient Service Manager
NHS Jobs - Kingston Upon Thames
Negotiable
PermanentFull time
Main Duties As a Patient Service Manager you will provide day-to-day support across a wide range of operational and administrative functions, working closely with the Practice Manager, Deputy Practice Manager, Operations Manager and Admin Manager. Your responsibilities will include: Supporting the Admin Manager with the smooth running of the practice's administrative functions, including Advice & Guidance processes, responding to patient queries and referrals. Overseeing the practice's patient triage process, supporting the bookings team & GPs to ensure timely responses and excellent patient service. Assisting the Operations Manager with premises management, including building maintenance, room allocation, and compliance requirements. Supporting the Deputy Practice Manager and Practice Manager with complaints management, QOF recalls, practice performance targets and the delivery of Quality Improvement (QI) projects. Helping to ensure the practice remains compliant with Information Governance, CQC standards and other regulatory requirements and ensuring all staff members are up to date with their mandatory training. Supporting the induction and onboarding of new staff members, including trainee clinical staff. Contributing to new projects, service developments and continuous improvement initiatives across the practice. Helping to train and develop all non clinical staff across the practice. This role is varied and no two days are the same. While the responsibilities outlined above reflect the core duties of the position, they are not exhaustive. As part of a small and supportive management team, you will be expected to provide flexible support across the practice as operational needs arise. About You You will have: Essential experience working within a GP practice. Excellent organisational and time management skills. The ability to prioritise competing demands and work effectively under pressure. Strong IT and administrative skills. Excellent communication and interpersonal skills. The ability to work both independently and as part of a multidisciplinary team. A proactive, flexible and positive approach to work, with a willingness to support colleagues across different areas of the practice.
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Deputy General Manager
Buzz Group
£35,000 to £39,000 a year
PermanentFull time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying £36,000 p/a. Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You’ll Play As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to: Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Evaluate actions to maintain and improve KPI performance Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club’s local strategic plan Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives Applicants must be 18+ #bb1
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Plumbing & Heating Manager
HR Surgery Ltd - Thames Ditton
£55,000 - £60,000 per annum, plus bonus
PermanentFull time
Job Advert Plumbing & Heating Manager Salary: £55,000 - £60,000 per annum, plus bonus Role: Full time, Monday to Friday, 8.00am – 5.30pm Location: Office (Thames Ditton) & Field based We are looking for an experienced Plumbing & Heating Manager to join our busy team. This role would suit someone with previous experience as a Service Manager, Engineering Manager, Field Service Manager, Operations Manager, Plumbing & Heating Manager or Engineering Team Leader, within a plumbing or heating business. About us: Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner. We are looking for an experienced Plumbing & Heating Manager who will lead and develop our engineering team, ensuring engineers are well supported, jobs are completed to a high standard and customers receive excellent service. You will be responsible for creating a positive and accountable team culture, managing performance and ensuring engineers take ownership of their work from start to finish. Job Role: * Lead, manage and motivate the plumbing and heating engineering team, creating a positive, accountable and performance-driven culture. * Take ownership of the day-to-day management of engineers working across multiple jobs and locations. * Set clear expectations around workmanship, productivity, customer service, communication and professional conduct. * Hold regular one-to-one meetings and performance reviews with engineers. * Monitor individual engineer performance and address underperformance promptly. * Coach and develop engineers, identifying training requirements and opportunities to improve technical capability. * Build strong relationships with engineers while maintaining clear management standards and accountability. * Ensure engineers understand what is expected of them and take ownership of their work from arrival on site through to completion. * Promote a culture where problems are communicated early rather than allowed to escalate. * Recognise strong performance and support the development and progression of high-performing engineers. About you: * Experience managing engineers or a field-based technical team, ideally within plumbing, heating, maintenance or a similar environment * NVQ Level 3 in Gas, CCN1 & CENWAT * COCN1 and F-Gas would be an advantage but not essential * Experience of repair and servicing of boilers and heating systems * Proven ability to lead, motivate and get the best from a team * Confident managing performance and having difficult conversations * Strong communication and people management skills * A practical, hands-on management style with a focus on finding solutions * Able to balance supporting your team with maintaining clear standards and accountability * Organised and confident managing changing priorities across multiple jobs and locations * Customer-focused, with a strong understanding of service standards and the importance of resolving problems quickly The Benefits: * Company vehicle & fuel card * Company events * On-site parking * Opportunity for progression Could you be our Plumbing & Heating Manager? We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.
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General Manager - Woking
KFC UK&I
£38,000 to £42,000 a year
PermanentFull time
Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. About the role Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive. What will you spend your time doing? Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe. Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it. Smash the targets. Own your KPIs and push the team to deliver every shift, every day. Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes. Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different. What we'd love from you: You lead from the front. You’ve managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen. You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos. Keeping it real We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be. What’s in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Pay rate: £38,000 - £42,000 Quarterly BONUS that rewards the hustle Extra holiday – more time to recharge Life assurance – we’ve got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you. Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you. #Unitedbythebucket
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Visual Merchandising Manager
Blue Square - Samsung Chertsey HQ / HYRBID
£35,000 to £40,000 a year
PermanentFull time
ARE YOU THE ONE? We're looking for a strategic and commercially minded Visual Merchandising Manager who thrives on creating exceptional retail experiences, optimising product visibility, and using data-driven insights to maximise performance. If you're passionate about retail, technology, customer experience, and merchandising excellence, love turning commercial priorities into impactful in-store experiences, and enjoy working with a wide network of stakeholders, this could be the perfect role for you. Working across Samsung's UK & Ireland retail and contact centre estate, you'll play a key role in driving merchandising strategy, space planning, and retail execution across a diverse portfolio of locations. From product launches and retail activations to planogram management and customer journey optimisation, you'll ensure Samsung's products are presented consistently, effectively, and to the highest standard. WHAT YOU’LL BE UP TO Own the merchandising and space planning strategy across Samsung retail fixtures and displays, ensuring product placement supports commercial objectives and customer engagement. Develop, maintain, and optimise planograms across multiple retail formats, ensuring alignment with launches, activations, and business priorities. Work closely with Activations & Operations, Channel Teams, Retail Operations, and key stakeholders to define product hierarchy, placement strategies, and customer journeys. Lead the end-to-end delivery of merchandising activities, ensuring planograms and retail updates are approved and implemented ahead of critical deadlines. Partner with external agencies to manage planogram platforms, continuously improving user experience, compliance, and operational efficiency. Support product launches by defining merchandising requirements, fixture updates, display changes, and security solutions. Collaborate with Samsung HQ teams to ensure global merchandising standards and best practices are adopted across the UK & Ireland retail estate. Conduct regular retail visits to assess merchandising execution, validate compliance, and identify opportunities for improvement. Manage merchandising databases, fixture inventories, compliance tools, and retail systems, ensuring data accuracy and integrity. Analyse sales performance, customer behaviour, and retail insights to identify optimisation opportunities and improve commercial outcomes. ARE YOU OUR PERFECT PARTNER? Proven experience in merchandising, retail execution, space planning, category management, or a similar retail environment. Strong analytical capability with advanced Excel skills and the ability to interpret data, identify trends, and make commercially driven recommendations. Excellent stakeholder management and relationship-building skills, with experience working across cross-functional teams and external partners. Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines in a fast-paced environment. Commercially minded with a passion for retail excellence, customer experience, and continuous improvement. Confident communicator and presenter, capable of influencing stakeholders and clearly articulating recommendations and insights. Self-motivated, adaptable, and resilient, with strong attention to detail and a proactive approach to problem solving. Passion for retail, technology, customer experience, and innovation. Flexible to travel across the UK & Ireland when required. Able to commit to 2-3 office or offsite days per week. Willing to embrace and embed our ETHIC values: Excellence, Together, Heart, Integrity & Curious. WHAT YOU CAN EXPECT FROM US Competitive Salary: £35,000 - £40,000 per annum + 10% Bonus Company Sick Pay + Life Assurance: 4x Annual Salary Access to a range of discounts and perks across our key partners and beyond Pension Scheme Development and Career Growth Opportunities The opportunity to work with one of the world's leading technology brands. WHO ARE WE? Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. Working in partnership with Samsung, we bring innovative retail experiences to life across the UK & Ireland - helping brands create meaningful customer connections, deliver commercial growth and build lasting loyalty. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application. Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role. Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square. If you’re an internal candidate, remember to use your company email address to apply. Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
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Senior Implementation Manager
Blue Square - Samsung Chertsey HQ
£55,000 to £60,000 a year
PermanentFull time
ARE YOU THE ONE? We’re looking for a strategic and commercially minded Senior Retail Implementation Manager who thrives on delivering complex programmes, leading teams and turning retail strategy into exceptional customer experiences. If you’re passionate about retail, technology and innovation, love bringing ambitious ideas to life and enjoy working with multiple stakeholders to deliver at scale, this could be the perfect role for you. Working across Samsung’s UK & Ireland retail and contact centre estate, you’ll play a key role in delivering strategic retail implementation programmes across 2,400+ locations. From new retail concepts and customer experiences to fixtures, technology solutions and operational enhancements, you’ll ensure Samsung’s retail vision is delivered consistently, effectively and to the highest standard. WHAT YOU’LL BE UP TO Lead the end-to-end delivery of strategic retail implementation projects, from concept and planning through to rollout and post-project evaluation. Develop comprehensive project plans covering scope, timelines, milestones, resources, dependencies and budgets. Manage multiple concurrent programmes across Samsung’s retail estate, coordinating activity across stores, contact centres, agencies, suppliers and channel partners. Translate strategic business and partner objectives into actionable retail implementation plans that enhance customer experience and support commercial growth. Establish strong project governance, monitoring progress, risks, dependencies, budgets and delivery performance. Build trusted relationships with senior stakeholders across Activations & Operations, Marketing, Sales, Retail Excellence, Field Teams, Procurement and external partners. Identify opportunities to improve processes, tools and ways of working to increase efficiency, scalability and consistency. Lead project closure, including reporting, budget reconciliation, lessons learned, performance reviews and ROI assessment. ARE YOU OUR PERFECT PARTNER? Proven experience leading large-scale retail implementations, transformations or complex project programmes. Strong leadership skills, with experience coaching and developing high-performing teams. Excellent stakeholder management and influencing skills, with confidence engaging at all levels. Commercially minded, with experience managing budgets, resources and measurable business outcomes. Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. Strategic thinker with the ability to turn business objectives into clear, actionable implementation plans. Exceptional communication and presentation skills, with the confidence to influence senior stakeholders and external partners. Solutions-focused, resilient and adaptable, with strong problem-solving and decision-making skills. Passion for retail, customer experience, innovation and continuous improvement. Full UK driving licence and flexibility to travel across the UK & Ireland when required. Able to commit to 3 office or offsite days per week. Willing to embrace and embed our ETHIC values: Excellence, Together, Heart, Integrity & Curious. WHAT YOU CAN EXPECT FROM US Competitive Salary: £55,000 - £60,000 Per Annum + 10% Bonus Company Sick Pay + Life Assurance: 4 times your annual salary Access to a range of discounts and perks across our key partners & beyond Pension Scheme Development and Career Growth Opportunities The opportunity to work with one of the world's leading technology brands WHO ARE WE? Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. Working in partnership with Samsung, we bring innovative retail experiences to life across the UK & Ireland - helping brands create meaningful customer connections, deliver commercial growth and build lasting loyalty. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application. Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role. Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square. If you’re an internal candidate, remember to use your company email address to apply. Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
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