Service Coordinator
ISS Facilities Services - Stoke-on-Trent
On-siteContractFull time
Service Coordinator Contract: Key Account Network Location: Stoke, ST1 5PZ Hours of work: 40 Contract Type: Fixed Term Contract - 6 months We are seeking a Service Coordinator to coordinate and manage work orders, ensuring jobs are logged, updated, and progressed efficiently through internal systems. This role involves working across multiple platforms, handling communications, and supporting team workload coordination to help ensure service levels are met. Job Description We are looking for a customer-focused and organised individual who can provide a professional helpdesk service, build positive working relationships, and support operational teams to ensure client expectations are exceeded. Key Responsibilities Manage and update work orders within Maximo and other internal systems. Log jobs, track progress, and maintain accurate and up-to-date records. Follow up on outstanding tasks and obtain updates where required. Handle inbound and outbound telephone communications. Monitor priority jobs, including P1 incidents with response requirements of 2 to 4 hours. Coordinate workloads and support the management of the team. Ensure accuracy and attention to detail across all administrative activities. Support the Helpdesk function by accurately logging client calls and emails and responding to operational requirements. Professional and Personal Competencies/Qualifications Strong organisational skills. Ability to work accurately in a fast-paced environment. Confidence working across multiple systems and managing competing priorities. IT literate. Good Excel skills. Strong attention to detail. Ability to multitask effectively. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Support worker
Penderels Trust - Alcester
from £15.75 an hour
On-sitePermanentPart time
About the Employer A very happy 8 year old boy who has autism and ADHD, sensory processing disorder and global developmental delay. Has a love for nature, water, cartoons and large lorries. He enjoys running around and having space to be able to do so and loves it when people repeat back to him what he says. He stims alot and can be quite noisy with it when very excited. Looking for a person who can support him to get outside and do they things he enjoys whilst keeping him safe and able to build up a good trsuting one to one realtionship and who can understand non-verbal autism. Employer Disability and Health Conditions • Cognitive / Learning Non-verbal Autistic The employer's hobbies and interests: • Water play but does not like his clothes being• Outdoors• Cartoons Other relevant information • The individual keeps pets in the home.Cats, Dogs and Reptiles including snakes, lizards and spiders. About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
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Children's Residential Waking Night Support Worker (Disability Services)
Break Charity - Long Stratton
£25,174 to £25,585 a year
On-sitePermanentFull time
Waking Nights Support Worker Salary: £25,174- £25,585 per annum, depending on qualifications Hours: Full time (38 hours per week) 21.00pm – 08.00am Location: Long Stratton, Norfolk Why Break? At Break we invest in the future of our staff just as we do for the young people in our services. We strive to provide the highest quality of care, so whether you’re just starting your career in children’s social care or are already qualified, you’ll be supported, recognised and rewarded for your essential part in our vital work. About the role: As a children’s waking night support worker at Break, you’ll be hands on, working with the young people throughout the night helping them rest ready for the day ahead. The role includes a range of duties including preparing the home for the following day. The first twelve months of your time at Break will see you build relationships with the young people we care for and support in our homes. Every milestone in our disability services is celebrated and treasured. We can’t promise every day will be easy, but we can promise the sense of pride you’ll feel for the young people you support and care for. You’ll need to be an excellent team player who is warm, caring, calm and resilient enough to cope with the complex emotional and behavioural needs of the young people we support. You will need to successfully complete a Diploma Level 3 in Residential Childcare before you complete 24 months of Support Work. This will be fully funded by Break and you will be supported by our training team. Please note that you must have a full, valid driving licence. In your role, you’ll have access to the following benefits: • Free, career-enhancing qualifications • A “golden hello” scheme welcoming you to our services, with £500 paid to you one month after your start date and a second £500 at the six-month mark. (Not available to candidates referred by recruitment agencies) (Subject to conditions) • A referral scheme offering the same two payments as the golden hello if you recommend a contact who goes on to be employed by Break in care services. (subject to conditions) • Annual leave purchase • Additional service-related holiday from 2 years • Employee Assistance Program (EAP) • Company funded medical cash plan • Enhanced sick pay and family friendly leave • Pension salary sacrifice • Life assurance to the value of 3x your annual salary • Access to the Blue Light benefits platform enabling you to access discounts across a range of shops, venues and services (your membership fee will be reimbursed) • Access to multiple Wellbeing initiatives • The opportunity to influence Break’s strategy and direction through our Staff Consultation Forum • Cycle to Work and Tech scheme • And more Full details of the role, including a job description and person specification can be found within the ‘documents’ section. If you would like to develop your career and make a real difference in a child or young person’s life, use the ‘apply now’ button to be taken to our application site. We reserve the right to interview suitable candidates as they apply. This means the role may close at short notice and without prior warning. Additional Information People are our biggest asset. We value a diverse workforce and welcome applications from all backgrounds. The first interview will be a Safe Care/Warner style interview, followed by a formal interview if successful. An enhanced DBS check is required for the role. This will be funded by Break. To comply with OFSTED requirements, you will be asked to provide details of your full employment history. We are happy to consider any reasonable adjustments that candidates may need during the application or recruitment process. If there are adjustments you would like to request, please contact contactrecruitment@break-charity.org. We also offer reasonable adjustments in the workplace. All prospective employees must provide evidence of eligibility to work in the UK as per UKVI guidelines. Further details will be provided if you are invited to interview. For more information on this job opportunity, please initially email the Recruitment Team via contactrecruitment@break-charity.org This job is also known as: Support Worker, Youth Worker, Care Worker, Children Support Worker, Children NL3092 #IND1
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Female Support Worker
Penderels Trust - Nuneaton
from £13.75 an hour
On-sitePermanentPart time
About the Employer Older lady who's main language is Punjabi or Urdu but can understand Hindi so ideally looking for someone who is able to speak one of these languages. Diagnosis of dementia and mobility issues but is able to move around the home but will need to use her wheelchair when going out. Jolly, bubbly and happy lady who likes to have a good chat enjoys having company to talk about her life experiences and family sharing her memories which helps her to remember. Encouragement needed to get her out of bed, dressed and doing some form of activity. Likes to go out in the car for a short drive and even a cheeky trip to McDonald's for a milkshake. Employer Disability and Health Conditions • Mobility / Physical The employer's hobbies and interests: • Watching TV• Loves going out in her wheelchair Other relevant information About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Assist with household chores and general homemaking. • Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors. • Support with food shopping. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver preferred but not essential.
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Support worker
Penderels Trust - Rugby
from £13.45 an hour
On-sitePermanentPart time
About the Employer Young boy who is repetitive, a sensory seeker, does a lot of stimming, lots of movement, likes watching you draw and being sang to. Gets overwhelmed easily so can go into flight mode and will run away from what is upsetting him. He will also touch everything, does not understand a person’s personal space and needs a lot of regulation. Loves food, his tablet, squeezes, tickles, nursery rhymes, dinosaurs, warped sounds, movie clips/quotes, swing, water play, woodland walks, dinosaurs. Type of person looking for: Someone who is patient, kind, open minded, firm, good at running and dodging, has a trial-and-error approach, encouraging and helping him to adapt to new environments, confident to go on walk, and take him to the park. He needs help getting him out into society as I feel that someone who is not his mum may be able to approach things differently. Has SEN experience and understanding Employer Disability and Health Conditions • Cognitive / Learning Other relevant information • Someone in the household is a smoker.• The individual keeps pets in the home.3 cats and a dog. About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Assist and encourage socialisation, participating in activities. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered).
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Male Support Worker
Penderels Trust - Leamington Spa
from £13.80 an hour
On-sitePermanentPart time
A Personal Assistant is required to support a friendly and active child with a diagnosis of Autism Spectrum Disorder (ASD) and speech and language needs. There are a multimodal communicator and uses some limited Makaton signing. He enjoys a range of activities including building train tracks, fitting number mats together, completing puzzles, and looking at books. They also responds well to sensory-based activities, particularly using a peanut ball and other activities that help meet his sensory needs. Main Duties Support to access and enjoy community activities. Encourage participation in outdoor play, visits to parks, shops, and soft play centres. Engage them in activities that reflect his interests and support his development. Provide opportunities for sensory-based play and activities. Offer gentle encouragement and reminders regarding personal care, including toileting and handwashing. Promote independence, confidence, and social engagement in a safe and supportive manner. The ideal candidate will: Be patient, caring, and reliable. Have an understanding of autism and communication differences. Be able to build a positive and trusting relationship. Be enthusiastic about supporting children to access community activities and develop independence. Experience of Makaton, autism, or working with children with additional needs would be beneficial, although not essential. This is a rewarding opportunity to make a positive difference to a young person's wellbeing, confidence, and enjoyment of community activities. Employer Disability and Health Conditions • Cognitive / Learning The employer's hobbies and interests: • Building train tracks and Lego along with playing with cars• Dogs• Being in the garden Other relevant information • The individual has allergies. Hayfever. About the Role Duties and Responsibilities • Assist and encourage socialisation, participating in activities. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
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Client Services Team Leader
ISS Facilities Services - Stoke-on-Trent
On-siteContractFull time
Client Services Team Leader Contract: Key Account Network Location: Stoke, ST1 5PZ Hours of work: 40 Contract Type: Fixed Term Contract - 6 months We are seeking a Client Services Team Leader to lead a Facilities Service Desk team responsible for customer service and job delivery management, supporting customers, contracts and services across a diverse UK client portfolio. This is an opportunity to join a fast-paced environment where service excellence, customer satisfaction and operational performance are key priorities. Job Description We are seeking a customer-focused leader with service desk experience, a track record of delivering against KPIs and SLAs, and the ability to develop, support and motivate a team. The successful candidate will contribute to achieving service levels, performance standards and operational deadlines while ensuring a high-quality customer experience. Key Responsibilities Lead and support a Facilities Service Desk team to deliver excellent customer service and operational performance. Achieve contractual and business KPIs, targets and service level commitments. Provide induction and technical training for team members and identify further development needs. Monitor staff performance and support continuous improvement across the team. Manage customer relationships, resolve service issues and handle escalations where required. Support workforce planning and rostering to ensure SLA adherence and effective resource allocation. Ensure all work is completed in line with agreed processes, procedures and task schedules. Promote safe working practices and ensure compliance with Health & Safety requirements. Professional and Personal Competencies/Qualifications Experience delivering high-quality customer service within a service desk or customer service environment. Experience working against KPIs and SLAs. Previous experience supervising, coordinating or leading a team. CRM database knowledge, with knowledge of Tririga, Maximo or 360 considered desirable. Strong communication and stakeholder management skills. Excellent organisational skills with the ability to prioritise competing demands. A proactive, solutions-focused approach and the ability to remain effective under pressure. A strong commitment to quality, service delivery and team development. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Female Support Worker
Penderels Trust - Leamington Spa
from £15.55 an hour
On-sitePermanentPart time
We are looking for a compassionate and reliable Personal Assistant/Companion to support an older lady living in Leamington. She has microcephaly, a condition caused by rubella during pregnancy, which has resulted in a significant learning disability. Her IQ has been assessed at 38, and she understands the world in a similar way to a young child. In addition, she is blind in one eye, wears two hearing aids, and has a speech impediment. Although it can take a little time to become familiar with her speech, most people adapt quickly. She is a lively, friendly, and well-socialised lady with a great sense of humour. She is generous, enjoys company, and forms meaningful relationships with those who support her. Her previous PA worked with her for eight years, and they developed a very close friendship. Following a recent move to Leamington, she would benefit from support to engage in a wider range of community activities. Without regular stimulation and social interaction, she can become withdrawn, lethargic, and low in mood. She currently attends two weekly music sessions at Netherfields, each lasting two hours, and these have a very positive impact on her wellbeing. The role would focus on companionship and encouraging participation in enjoyable activities, including: Attending community-based activities and groups Going shopping Taking walks in the local area Completing jigsaws and other activities at home Supporting simple cooking and baking activities Building confidence and encouraging social engagement No personal care is required, as all personal care needs are met by family members at home. We are seeking someone patient, kind, and enthusiastic, who is willing to develop a trusting relationship and support her to lead an active, fulfilling, and enjoyable life. Employer Disability and Health Conditions • Hearing • Cognitive / Learning The employer's hobbies and interests: • Jigsaws and Board games• Shopping• Dogs Other relevant information About the Role Duties and Responsibilities • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
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Female Support Worker
Penderels Trust - Rugby
from £14.31 an hour
On-sitePermanentPart time
I am looking for a caring and patient person to help me with shopping, appointments, everyday tasks, and occasionally walking my dog. As I live with anxiety, I need someone who is happy to take things at a slower pace when I am having a difficult day. It's important to me that you enjoy a good chat and can provide friendly companionship as well as practical support. Some flexibility would be helpful, as there may be times when I need you to cover shifts for my other PA due to sickness or holidays. If you're kind, understanding, and reliable, I'd love to hear from you. Employer Disability and Health Conditions • Mobility / Physical • Mental Health Other relevant information • The individual keeps pets in the home.A dog. About the Role Duties and Responsibilities • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Support and/or prompt the individual to take medication. • Assist with household chores and general homemaking. • Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors. • Support with food shopping. • Support the individual to look after/care for pets. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. • Support with managing paperwork & correspondence. • Support with gardening. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
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Commissioning Lead
Wiltshire Council - Trowbridge, Wiltshire
£46,142 to £48,226 a year
On-sitePermanentFull time
Salary: £46,142 - £48,226 per annum Hours per week: 37 hours Interview date: 07 October 2026 We are looking for an experienced and strategic commissioning professional to join Wiltshire Council's Adults Strategic Commissioning Team as a Commissioning Lead. You will lead complex and high-risk joint commissioning, recommissioning and strategy programmes across the Adult Social Care portfolio, developing commissioning and procurement approaches that deliver high-quality, sustainable services and improved outcomes for Wiltshire residents.
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