Operations Lead
ISS Facilities Services - Knutsford
On-sitePermanentFull time
Operations Lead Location: Knutsford, WA16 9EU Hours of work: 40 Contract Type: Permanent We are seeking an experienced and customer-focused Operations Lead to provide senior operational leadership across a complex, high-profile campus environment. Reporting to the Campus Lead, you will be responsible for leading Soft FM operations, with a particular emphasis on cleaning services, while ensuring safe, seamless and high-quality service delivery across multiple service lines including logistics and landscaping. Job Description We are looking for a visible and credible leader who can translate strategic objectives into operational excellence, build strong stakeholder partnerships, and create a culture of accountability, engagement and continuous improvement. This role will play a key part in driving service excellence, operational resilience and an outstanding workplace experience while ensuring compliance, commercial performance and team development objectives are consistently achieved. Key Responsibilities Lead and maintain operational control across all Soft FM services, ensuring exceptional service delivery and operational excellence across the campus. Drive a customer-centric culture, continually reviewing how services are operating and identifying opportunities for improvement and added value. Provide leadership and direction to multi-disciplined teams across cleaning and janitorial services, logistics and landscaping. Ensure full compliance with Health, Safety, Environment and Quality (HSEQ) policies, procedures and regulatory requirements. Develop, coach and inspire teams to deliver high performance, accountability, engagement and service excellence. Manage operational budgets, workforce planning and resource deployment to maximise productivity and financial performance. Build and maintain strong relationships with clients, senior stakeholders, suppliers and wider business leadership teams. Identify and implement continuous improvement initiatives that enhance customer outcomes, operational efficiency and overall business performance. Professional and Personal Competencies/Qualifications Previous operational leadership experience within a complex, multi-service environment. Strong background in managing cleaning services, ideally within corporate, hospitality, higher education or similarly high-standard environments. Proven people leadership and team development experience across large and diverse workforces. Strong customer focus with the ability to build trusted stakeholder relationships at all levels. Sound financial acumen, including budget management, workforce planning and resource optimisation. Strong communication and influencing skills with the ability to engage senior stakeholders. Good understanding of health, safety and compliance requirements. A continuous improvement mindset with the ability to drive operational excellence and innovation. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Read more
Female Support Worker
Penderels Trust - Long Itchington
from £14.10 an hour
On-sitePermanentPart time
I am an intelligent 46 year old female. I am a wheelchair user with a diagnosis of quadriplegic cerebral palsy and dyspraxia and am also registered as partially sighted. I need support with personal care tasks. I enjoy creative writing but am physically unable to write and so require someone to act as my scribe, particularly when attending one of my creative writing groups (Monday pm). I also like to sing and am a member of a singing/music group (Tuesday pm) I also belong to a choir which practises on Monday evenings for 2 hours, which provides an additional 3 hours Including travelling time (these 3 hours would be an optional extra). My PA/companion would be a car owner/driver (appropriately insured) to transport me and my small, folding wheelchair and remain with me during these activities. There may also be theatre/cinema visits, National Trust visits and coffee outings. Mileage paid at 45p per mile. Employer Disability and Health Conditions • Mobility / Physical • Vision • Invisible The employer's hobbies and interests: • Creative writing• Singing, theatre, cinema• Listening to audio novels and plays Other relevant information About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Support to get to and from school/work/college/social activities. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. As I am vision impaired my PA would would read any print for/to me. Also my PA would act as my scribe as I cannot use my hands for writing.> The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
Read more
Personal Assistant & Buddy D864
North Yorkshire Centre for Independent Living - Harrogate
from £16 an hour
On-sitePermanentPart time
A Personal Assistant & Buddy is required : Starting with 12 hours a week. Probably 3 support sessions of 4 hours, during the day on weekdays and weekends – possibly some evenings. Happy to be flexible and structure hours differently on discussion. Who: An 80-year-old, youthful, active married man with a strong sense of fun. He lives with dementia and needs a lot of help to keep living his life his way. Likes to keep busy. Enjoys doing things like helping others, travel, real ale, watching sport, playing golf, walking, live music and having a laugh with people. Not a dog lover. We are looking for: a patient, supportive, skilled person who really understands dementia and is happy to help with whatever is needed (including some personal care). Someone who doesn’t present themselves as a traditional ‘carer’. A positive, friendly, people person with energy and initiative. Someone honest with real integrity who values everyone equally. An outward looking, curious person with varied life experiences. Can be male or female. Must be willing to go places – a driver with a car they are willing and able to use or someone who is up for travel on public transport. What we would like them to do: Build a real relationship based on mutual respect Support the gentleman at home and out and about Work with him (and his family) to come up with ideas of things to do and places to go. Make practical arrangements as needed Assess and manage risk Accompany, guide and practically help P without controlling or patronising Spend time with him to enable family to go out and/or away Rate of pay is £16.00 per hour Closing date is 4th September 2026 Please apply by CV quoting ref: D864 Please note: Nycil is not the employer, we act on behalf of individual employers and forward suitable applicants on to them Experience: Dementia care: 2 years (preferred) Language: English (preferred) Licence/Certification: Driving Licence (preferred) Work authorisation: United Kingdom (preferred) Location: Harrogate HG1 (preferred)
Read more
Female Support Worker
Penderels Trust - Nuneaton
from £14 an hour
On-sitePermanentPart time
Employer has multiple sclerosis and other disabilities needing support with keeping the house clean and tidy. Domestic cleaner needed to support lady with general cleaning of the house, to include hoovering, mopping , washing etc we do have a Lurcher dog so you need to be comfortable around the dog. Employer Disability and Health Conditions • Mobility / Physical Other relevant information • The individual keeps pets in the home.Lurcher. About the Role Duties and Responsibilities • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Assist with household chores and general homemaking. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times.
Read more
Male Support Worker
Penderels Trust - Coleshill
from £14.15 an hour
On-sitePermanentPart time
Our son lives independently within the community, with family nearby for support. He is seeking a Personal Assistant (PA) who can provide consistent monthly support, enabling him to build a reliable and positive working relationship. The role will involve approximately 12 hours per month, which can be arranged flexibly depending on agreed plans. This may include, for example, two 6-hour sessions per month or occasional full-day outings. The PA must be a driver with access to a vehicle, as public transport in and around Coleshill is limited. While he occasionally uses public transport or taxis, he would like to build his confidence in this area. Therefore, a PA who is willing to support and encourage him to use public transport when appropriate would be highly beneficial. He is looking for someone he feels comfortable with and respects. The ideal candidate will be confident, enthusiastic, outgoing, and engaging, with the ability to use their initiative. They should be able to offer gentle guidance when needed and introduce him to new experiences and activities. His interests include music (including occasional gigs), comedy, theatre, cinema, and football. He would also be interested in attending sporting events. The role will involve planning activities together, making necessary bookings, and maintaining some communication with family members regarding scheduling, online accounts, and payments. The successful candidate must be reliable, trustworthy, and honest. He requires support with managing money, including online transactions, as he is not able to do this independently. Employer Disability and Health Conditions • Cognitive / Learning The employer's hobbies and interests: • Music• xbox• Travel Other relevant information About the Role Duties and Responsibilities • Support to get to and from school/work/college/social activities. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. • Support with managing paperwork & correspondence. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
Read more
Support worker
Penderels Trust - Nuneaton
from £15 an hour
On-sitePermanentPart time
We are looking for a Personal Assistant to support a lovely 16-year-old young man who has severe learning disabilities and requires a high level of assistance. He is non-verbal, has limited movement and suffers from epilepsy. On a daily basis, duties will include assisting with dressing, hoisting into a chair, providing frequent postural changes, administering medication, delivering personal care, catheter use, chest physiotherapy, nebuliser use and monitoring for seizure activity. All food and fluids are administered using a PEG. While hoists and manual handling aids are provided, it is essential that applicants are able to offer physical support when necessary, including encouraging and prompting to engage in play activities. The role is for 10 hours a week daytime shifts. Start times are flexible, and the currently available days are Monday, Tuesday, Saturday, and Sunday. The successful applicant must be able to use their own initiative. This is a rewarding role supporting a happy young man in a caring home environment. Employer Disability and Health Conditions • Mobility / Physical • Cognitive / Learning Other relevant information • The individual keeps pets in the home.Ruby is a friendly and playful cocker-spaniel dog who lives at the property.. About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Support and/or prompt the individual to take medication. • Assist with household chores and general homemaking. • Assist and encourage socialisation, participating in activities. • Develop a good and trusting one to one working relationship. Only candidates aged 18 or over should apply for this position as you will be required to administer medication. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered).
Read more
Female Support Worker
Penderels Trust - Studley
from £14 an hour
On-sitePermanentPart time
About the Employer I am a married lady with mobility issues who is ideally looking for a older lady to help me within the home and to get out into the community and be a companion. I am a fun-loving person but I don’t like crowds unless unavoidable or too much noise. I am looking for anything that helps me to have a better quality of life and to help with accessing my interests such as craft making classes and to assist me during these times. Personal care needs will need to be met and support with housework. Employer Disability and Health Conditions • Mobility / Physical The employer's hobbies and interests: • Arts and crafts including card making• Gardening• Getting out and about in the community Other relevant information • The individual has allergies. Has asthma. About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Assist with household chores and general homemaking. • Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors. • Support with food shopping. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. • Support with gardening. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
Read more
Female Support Worker
Penderels Trust - Nuneaton
from £13.50 an hour
On-sitePermanentPart time
About the Employer I am a middle-aged lady who is looking for female helpers who have a good sense of humour and a lively personality. I would like a friendly and chatty person because I love to have a good chat along with meeting new people. I am severely sight impaired with arthritis in my knees but do not need to use a wheelchair, but I do, however, need someone that is willing to walk at the same pace as I do to support me if I require it. Looking for someone to support me with social activites along with general day to day tasks and may need some evening support. This can include days out and travelling further a field to broaden my horizons. It is also extremely important that when we are out especially in the supermarket or hospital that you stay next to me and not leave me alone. You will also be required to help carry my bags please. I will require your assistance to read labels and anything else that is appropriate for what we are doing. It is also very important that when we go out in your car that you always park the passenger side on the curb side so I can safely get out. Due to having asthma I am looking for a person who is a nonsmoker and if you vape, I require you not to do this around me because of my breathing. I attend college one day a week and enjoy shopping and getting out into the community. Currently being assessed for a guide dog so you will need to be comfortable round dogs and respectful towards the dog and the role they play in my life. You will need to be happy to put a dog in your car and the car will need to be big enough to fit a labrador size dog. Employer Disability and Health Conditions • Mobility / Physical • Vision The employer's hobbies and interests: • College• Shopping• Activities in the community Other relevant information • The individual has allergies. Asthma. • The individual keeps pets in the home.Awaiting a guide dog. About the Role Duties and Responsibilities • Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors. • Support to get to and from school/work/college/social activities. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Develop a good and trusting one to one working relationship. • Support with managing paperwork & correspondence. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
Read more
Female Support Worker
Penderels Trust - Nuneaton
from £13.50 an hour
On-sitePermanentPart time
About the Employer I am a middle-aged lady who is looking for female helpers who have a good sense of humour and a lively personality. I would like a friendly and chatty person because I love to have a good chat along with meeting new people. I am severely sight impaired with arthritis in my knees but do not need to use a wheelchair, but I do, however, need someone that is willing to walk at the same pace as I do to support me if I require it. Looking for someone to support me with social activites along with general day to day tasks and may need some evening support. This can include days out and travelling further a field to broaden my horizons. It is also extremely important that when we are out especially in the supermarket or hospital that you stay next to me and not leave me alone. You will also be required to help carry my bags please. I will require your assistance to read labels and anything else that is appropriate for what we are doing. It is also very important that when we go out in your car that you always park the passenger side on the curb side so I can safely get out. Due to having asthma I am looking for a person who is a nonsmoker and if you vape, I require you not to do this around me because of my breathing. I attend college one day a week and enjoy shopping and getting out into the community. Currently being assessed for a guide dog so you will need to be comfortable round dogs and respectful towards the dog and the role they play in my life. You will need to be happy to put a dog in your car and the car will need to be big enough to fit a labrador size dog. Employer Disability and Health Conditions • Mobility / Physical • Vision The employer's hobbies and interests: • College• Shopping• Activities in the community Other relevant information About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support to get to and from school/work/college/social activities. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Develop a good and trusting one to one working relationship. • Support with managing paperwork & correspondence. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.
Read more
Female Support Worker
Penderels Trust - Nuneaton
from £14.20 an hour
On-sitePermanentPart time
I suffer with ME/Chronic Fatigue and spinal Arthritis and need a Support worker/cleaner for 8 hours per week initially .I need support with some shopping and light housework , washing and occasionally I may need prompts /supervision with showering on my bad days. Employer Disability and Health Conditions • Mobility / Physical Other relevant information • The individual keeps pets in the home.dog x1. About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Assist with household chores and general homemaking. • Support with food shopping. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times.
Read more