Room Attendant
Omni Facilities Management
£13.13 to £13.13 a year
PermanentFull time
Immediate start following a successful interview We're hiring a Housekeeping Associates to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experienced in the Housekeeping Department in a hotel Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties include: Room Attendant: Clean hotel rooms to required standards and by required deadlines Complete regular cleaning routines (task of the day) as per training Change bed linen and towels and make beds High and low dusting and polishing furniture Clean bathrooms, including vanity, sink, bath/shower, tiles / glass, and walls Vacuum and mop floors Replace stock of guest supplies, such as shampoo, soap, and brochures e Re-stock drinks in the mini bar Re-stock and clean equipment used In your role as a Housekeeping Associate, you may also be required to perform other duties like: Linen Porter Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked Keep the service areas clean and tidy Wait for the linen delivery at the times specified by the hotel Bring all the dirty linen to the linen room, classify it, and count it Return damaged linen and ensuring it is accounted for by following the required procedure Pushing and pulling of linen trolleys throughout the hotel Public Area Cleaner Clean designated public areas of the hotel to required standards and by required deadlines Complete regular cleaning routines (task of the day) Vacuum, mop floors, and clean windows Dust and polish furniture and re-stock and clean equipment used Replace stock of supplies, such as soap, toilet rolls, brochures etc. Re-stock and clean equipment used Attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information Be responsible for all keys in your possession Report anything which may be considered a Health & Safety hazard. Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper room attendant / housekeeping / hotel cleaner / cleaning jobs / cleaning / cleaner / hotel housekeeping
Read more
Housekeeping Supervisor
Omni Facilities Management
£14.50 to £14.50 an hour
PermanentFull time
Immediate Start following a successful interview We're hiring a Housekeeping Supervisor to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Supervisor / Floor Supervisor who will not only be required to carry our supervisor duties within the housekeeping department but will also, be required to support with the following when required: Cleaning guests’ room when required Self-Check cleaned rooms Support Head Housekeepers when they are on leave or days off. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experience as a Housekeeping Supervisor / Floor Supervisor Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties: Participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervision Check each room daily on the assigned floor, to ensure it has been cleaned, includes necessary supplies, and is presented to the hotel's required standard Perform any related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper Cover the Head Housekeeper when they on days off supervisor / floor supervisor / hotel supervisor / cleaning supervisor / housekeeping / cleaning / housekeeper
Read more
Council Tax and Business Rates Manager
Huntingdonshire District Council - Huntingdon
£51,280 to £57,460 a year
HybridPermanentFull time
Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making. At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first. As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged. Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow. Job details Join us and help shape a modern, efficient and customer-focused revenues service that supports our communities now and for the future. About the role This is an exciting opportunity for an experienced revenues professional to take the lead of our Council Tax, Business Rates and Recovery services. As Council Tax and Business Rates Manager, you'll be at the heart of a high-performing Revenues and Benefits Team, leading operational delivery, shaping service improvements and ensuring we continue to provide an efficient, customer-focused service to residents and businesses. You'll manage and support a team of dedicated professionals, providing leadership, expertise and direction across a complex and varied service area. From overseeing annual billing and recovery processes to implementing legislative changes and managing high-profile cases, you'll play a key role in ensuring services are delivered effectively and in line with statutory requirements. This is more than an operational management role. You'll have the opportunity to influence service development, streamline processes, introduce innovative ways of working and help shape the future of revenues services. Working closely with colleagues, partners and stakeholders, you'll represent the service both internally and externally and provide expert advice on Council Tax and Business Rates matters. If you're looking for a role where you can make a visible impact, lead meaningful change and help deliver outcomes that matter to local communities, we'd love to hear from you. About you We're looking for a confident and proactive leader with strong experience in Council Tax, Business Rates and recovery services. You'll have an excellent understanding of relevant legislation and the ability to interpret complex guidance, make sound decisions and provide clear, practical advice. You will be comfortable dealing with challenging and sensitive cases, managing appeals and complaints, and ensuring services remain compliant while delivering the best possible customer experience. You'll be an inspiring people manager who enjoys developing and motivating others. Whether coaching team members, managing performance or leading through change, you'll bring a collaborative and positive leadership style that helps people and services thrive. You'll also be highly organised, commercially aware and focused on continuous improvement. With strong communication and relationship-building skills, you'll be able to work effectively with a wide range of stakeholders, from senior colleagues and elected members to residents, businesses and external partners. Most importantly, you'll be passionate about public service, committed to delivering excellent outcomes and excited by the opportunity to lead a service that makes a real difference every day. An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role. View the job description [PDF, 0.6MB] Apply To apply for this position, please complete the application form. The closing date is 9am 2 October 2026 and interviews will be held the week commencing 12 October 2026. However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying! We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience. In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position. For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work. Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk. Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying. Working for the council As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Read more
Faculty Support Administrator
Cranfield University - Bedford, Home Counties
from £27,537 a year, pro rata
HybridPermanentPart time
Faculty of Engineering and Applied Sciences Faculty Support Administrator Full time starting salary is normally in the range of £27,537 per annum, pro rata (29.5 hours per week) Location: Cranfield, Bedfordshire We welcome highly organised, self-motivated people to join our team to provide administration support with things including, but not limited to, raising orders for equipment and booking travel requests. About the Role You will need to provide first-class administrative support as part of a pooled resource to academic staff, research staff and PhD researchers within the Centres/Theme, which will include processing purchase orders, booking travel, managing emails and general enquiries, coordinating internal and external meetings, conferences and seminars, and maintaining up-to-date records on internal databases. This role ensures operational efficiency, professionalism and high standards of customer service, while proactively recommending improvements where appropriate. The role is a key part of a flexible ‘pooled resource’ at the thematic level, coordinated by the Personal Assistant to the Director of Theme. Operating as a shared resource, the role will support major initiatives across the Theme and, where necessary, as directed by business needs and the Administration Team Lead, provide cover for the Faculty Administration Team and provide Faculty- and University-wide support. About You Maintaining effective relationships is key to the job. You will therefore need to be able to demonstrate excellent interpersonal skills, including written and verbal communication skills, as you will be communicating with a wide network of staff and students within the Theme. You will be privy to confidential information in relation to staff, students and business decisions, and it is imperative that absolute discretion and confidentiality is shown, whilst contributing to the sense of professionalism with external contacts/clients and promoting the values of the organisation. Using your experience in administrative work, you will have a thorough understanding of office systems, processes and databases, and a strong working knowledge of Microsoft Office packages such as Word, Excel, PowerPoint and Access. You must have the ability to manage workload independently but also support the wider team and have knowledge and initiative to resolve both standard and non-standard issues and queries, being proactive and taking the initiative to manage issues and find solutions promptly to ensure smooth and effective administrative support. You will be able to refer to the team for guidance as appropriate. The ability to prioritise and organise effectively a disparate range of tasks with minimal supervision, and the ability to work under pressure whilst maintaining attention to detail and accuracy, are important aspects of the role. About Us As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our Values and Commitments Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Working Arrangements Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. How to apply For an informal discussion about this opportunity, please contact Sasha Quill, Administration Team Lead and Personal Assistant to Director of Theme, on (E): s.quill@cranfield.ac.uk Apply online now. Please do not hesitate to contact us for further details on (E): peoplerecruitment@cranfield.ac.uk. Please quote reference number 5392. Closing date for receipt of applications: 4 October 2026
Read more
Receptionist/Clerical Officer | Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust - Sutton in Ashfield
£25,272 per annum pro rata
PermanentPart time
Join Our Team at King's Mill Hospital! Are you an enthusiastic and efficient individual looking to make a difference? We have an exciting opportunity for a Receptionist/Clerical Officer in our Sexual Health department. Key Responsibilities: • Be the welcoming face and first point of contact for clients accessing our Sexual Health services. • Provide exceptional client care and customer service. • Support continuous improvement initiatives to enhance service quality. What We Offer: • A dynamic and supportive work environment. • Opportunities for personal and professional growth. • The chance to be part of a team dedicated to providing the highest quality care. If you are passionate about helping others and thrive in a fast-paced setting, we would love to hear from you! Apply today and become a vital part of our mission to deliver outstanding healthcare services. To understand the role in more detail, please refer to the attached job description and person specification. We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list. To understand the role in more detail, please refer to the attached job description and person specification. This advert closes on Thursday 24 Sep 2026
Read more
Faculty Support Administrator
Cranfield University - Bedford, Home Counties
from £27,537 a year
HybridPermanentFull time
Faculty of Engineering and Applied Sciences Faculty Support Administrator Full time starting salary is normally in the range of £27,537 per annum Location: Cranfield, Bedfordshire We welcome highly organised, self-motivated people to join our team to provide administration support with things including, but not limited to, raising orders for equipment and booking travel requests. About the Role You will need to provide first-class administrative support as part of a pooled resource to academic staff, research staff and PhD researchers within the Centres/Theme, which will include processing purchase orders, booking travel, managing emails and general enquiries, coordinating internal and external meetings, conferences and seminars, and maintaining up-to-date records on internal databases. This role ensures operational efficiency, professionalism and high standards of customer service, while proactively recommending improvements where appropriate. The role is a key part of a flexible ‘pooled resource’ at the thematic level, coordinated by the Personal Assistant to the Director of Theme. Operating as a shared resource, the role will support major initiatives across the Theme and, where necessary, as directed by business needs and the Administration Team Lead, provide cover for the Faculty Administration Team and provide Faculty- and University-wide support. About You Maintaining effective relationships is key to the job. You will therefore need to be able to demonstrate excellent interpersonal skills, including written and verbal communication skills, as you will be communicating with a wide network of staff and students within the Theme. You will be privy to confidential information in relation to staff, students and business decisions, and it is imperative that absolute discretion and confidentiality is shown, whilst contributing to the sense of professionalism with external contacts/clients and promoting the values of the organisation. Using your experience in administrative work, you will have a thorough understanding of office systems, processes and databases, and a strong working knowledge of Microsoft Office packages such as Word, Excel, PowerPoint and Access. You must have the ability to manage workload independently but also support the wider team and have knowledge and initiative to resolve both standard and non-standard issues and queries, being proactive and taking the initiative to manage issues and find solutions promptly to ensure smooth and effective administrative support. You will be able to refer to the team for guidance as appropriate. The ability to prioritise and organise effectively a disparate range of tasks with minimal supervision, and the ability to work under pressure whilst maintaining attention to detail and accuracy, are important aspects of the role. About Us As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our Values and Commitments Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Working Arrangements Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. How to apply For an informal discussion about this opportunity, please contact Sasha Quill, Administration Team Lead and Personal Assistant to the Director of Theme, on (E): s.quill@cranfield.ac.uk Apply online now. Please do not hesitate to contact us for further details on (E): peoplerecruitment@cranfield.ac.uk. Please quote reference number 5393. Closing date for receipt of applications: 4 October 2026
Read more
Client Affairs Officer
Bedford Borough Council - Bedford , Beds
£29,542 to £32,046 a year, pro rata
On-sitePermanentPart time
Bedford Borough Council is looking for a caring and confident person able to work with Social Workers and Carers on behalf of clients who do not have capacity to manage their own financial affairs and are in receipt of Money Management Services from the Council. You will be managing their financial affairs either through appointeeship or deputyship, acting in the best interests of the customers at all times. Reconciling bank accounts, paying bills and ensuring that the correct benefits are claimed.
Read more
Assistant General Manager (Haematology) | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£58,133 - £65,261 Per annum inclusive of HCAS
ContractFull time
As Assistant General Manager, you will play a pivotal role in the day-to-day operational leadership of our Haematology Service, one of the most specialised and dynamic areas within the Cancer Services Division. Working across a diverse portfolio of services spanning both malignant and non-malignant haematology, including stem cell and bone marrow transplantation, coagulation disorders and red cell disorders, you will help shape the delivery of outstanding patient care for some of the most complex and vulnerable patient groups in the NHS. This is an exciting opportunity for an ambitious and motivated leader to develop their operational management career within a highly respected multidisciplinary team at the forefront of haematology care. The role combines operational oversight with strategic planning, workforce leadership and the delivery of transformational service improvement initiatives. You will work closely with senior clinicians, nurses, allied health professionals and corporate colleagues to drive service performance, improve patient experience and support the development of innovative models of care. Success in this role will depend on ability to build strong and effective relationships across a wide range of stakeholders, including consultants, specialty registrars, clinical nurse specialists, ward teams and senior managers. - Lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division. - Support services across malignant and non-malignant haematology, including stem cell transplantation, coagulation and red cell disorders. - Contribute to the delivery of high-quality care for complex patient groups. - Combine operational leadership, strategic planning and workforce management responsibilities. - Lead and support service improvement and transformation projects. - Work collaboratively with a wide multidisciplinary team, including clinicians, nurses, allied health professionals and corporate colleagues. - Drive service performance, patient experience and innovation in care delivery. - Build strong relationships and influence a wide range of stakeholders across the organisation. - Provide visible, approachable leadership in a fast-paced and rewarding environment. - Gain experience in complex operational challenges, strategic decision-making and service development within a nationally recognised haematology service. - Management of complex HR cases University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. You will be a visible and approachable leader, capable of influencing at all levels, managing competing priorities and leading change within a fast-paced and rewarding environment. In return, you will gain exposure to complex operational challenges, strategic decision-making and opportunities to contribute to the future direction of a nationally recognised haematology service. Lead the operational management and strategic development of a specialist Haematology Service within the Cancer Services Division, supporting a broad portfolio of malignant and non-malignant haematology services, including stem cell transplantation, coagulation and red cell disorders. The role combines operational leadership, workforce management and service planning to ensure the delivery of high-quality care for patients with complex needs. Responsibilities include driving service performance, patient experience, innovation and transformation initiatives, while managing complex HR matters and workforce challenges. Working closely with multidisciplinary teams and key stakeholders across the organisation, the postholder provides visible and effective leadership, contributes to strategic decision-making, and supports the continued development of a nationally recognised haematology service. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Thursday 24 Sep 2026
Read more
Support Worker required for 27 hours per week in Skelmersdale - Driver
Alternative Futures Group - Lancashire
from £13.45 an hour
On-sitePermanentPart time
About Us There are a few things that we look for in all our Support Workers, we would need you to… be a good communicator (verbally and in writing) be patient, confident and enthusiastic about caring for others be able to use your own initiative be able to work as part of a team have flexibility to work a varied shift pattern to provide 24-hour support share our AFG values We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop. Your pay – our Support Workers receive a rate of £13.45 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you. What are your shift patterns? We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
Read more
Customer Service Advisor
Cairn Housing Association - Edinburgh
£30,160 to £31,738 a year
HybridPermanentPart time
We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation. You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators. Key Responsibilities: *Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers. *Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators. *Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey. *Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring. *Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.
Read more