Verification Assurance Officer - Scotland
Government Recruitment Service - Perth
£32,137 to £32,137 a year
PermanentFull time
This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres. The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives. As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities. As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it. Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered. As a Verification Assurance Officer, your key tasks will be to: Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites. Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit. Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre. Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP. Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance. Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams. Frequent travel between sites may be required depending on business needs.
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Verification Assurance Officer - Scotland
Government Recruitment Service - Oban
£32,137 to £32,137 a year
PermanentFull time
This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres. The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives. As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities. As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it. Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered. As a Verification Assurance Officer, your key tasks will be to: Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites. Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit. Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre. Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP. Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance. Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams. Frequent travel between sites may be required depending on business needs.
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Assistant Species Recovery Officer
Government Recruitment Service
£30,105 to £30,105 a year
TemporaryFull time
What you’ll do… The Assistant Species Recovery Officer will work across the western North District and will assist the Species Recovery Officer in all areas of their work, including public and stakeholder engagement, ecological monitoring, habitat improvements and development of translocation plans. Travel across England and some evening, weekend and on-call working will be required. Please see the job description below for more information and details about what we need from you. Where you’ll work… The role will be based in Cumbria from our office in Peil Wyke, Bassenthwaite, Cockermouth, Cumbria, CA13 9YG. Key responsibilities & accountabilities The post holder may be expected to focus on the following key work areas: Assist with the development, feasibility, and, where appropriate, licence application, delivery and monitoring of species recovery initially focused on Eurasian beaver, wood ants and water voles. Help to plan and undertake ecological surveys to inform decision-making, including coordinating volunteers and contractors, Work with academic partners to enable applied research which supports the potential for peer reviewed publication. Support the Species Recovery Officer to share and gather information through engagement events and activities. Liaise with a wide range of internal and external stakeholders. And any other tasks, reasonably requested by their line manager.
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Defra Group Commercial HEO - Corporate Solutions
Government Recruitment Service - Reading
£35,895 to £42,616 a year
PermanentFull time
Defra Group Commercial (DGC) is part of Defra, the government department responsible for growing the rural economy, protecting and improving the environment, and safeguarding animal and plant health. DGC delivers expert commercial and procurement services across the Defra Group, helping our customers achieve their objectives while delivering value for money for the taxpayer. We are recruiting for two exciting Higher Executive Officer (HEO) opportunities within our Corporate Solutions category: Commercial Officer (Fleet) – supporting a diverse portfolio of fleet-related contracts and services that keep Defra Group organisations operating effectively across the country. Commercial Officer (Corporate Solutions) – supporting a broad range of common goods and services, including travel, office supplies and workplace requirements that enable colleagues to deliver critical public services. In both roles, you will work closely with customers and stakeholders to provide commercial support, advice and challenge throughout the procurement lifecycle. You will help deliver innovative and value-focused commercial solutions, ensuring contracts are awarded and managed in line with government and Defra commercial policies. The roles provide an opportunity to manage and support a range of high-value, medium-risk procurements and contracts, applying commercial best practice to achieve successful outcomes. You will contribute to commercial governance, support effective contract management, and provide expert guidance on commercial issues to a variety of stakeholders. Working within a collaborative and supportive team, you will build strong relationships across Defra Group, wider government and the commercial profession. These are excellent opportunities for motivated individuals looking to develop their commercial expertise while contributing to the delivery of important public services and environmental outcomes. Whether your interest lies in fleet services or a broader corporate services portfolio, these roles offer varied and rewarding work with real impact across the Defra Group. As a Higher Executive Officer (HEO) Category Officer, you will play a key role in helping Defra Group deliver commercial solutions that support vital environmental, rural and public services outcomes. Reporting to a Senior Category Officer (SEO), you will work across a varied portfolio of commercial activity, supporting procurement, contract management and supplier relationships. This is an excellent opportunity to develop your commercial expertise while working with a wide range of stakeholders across the Defra Group and wider government. No two days are the same. Whether supporting a complex procurement, managing supplier performance, advising customers on commercial approaches, or helping shape category strategies, your work will directly contribute to delivering better outcomes and value for money for the taxpayer. In this role you will: Deliver and support procurement projects, contract management activities and supplier relationships across the full commercial lifecycle. Provide commercial advice and guidance to customers and stakeholders, helping them navigate commercial policies, procedures and governance requirements. Build strong relationships with operational teams, understanding their needs and developing effective commercial solutions. Contribute to business improvement by identifying opportunities to enhance processes, increase efficiency and share best practice. Keep up to date with commercial legislation, market developments and government best practice to ensure informed and compliant decision-making. Support the development and implementation of commercial policies, processes and category strategies. Help ensure contracts deliver value for money, manage risks effectively and maximise wider social, environmental and sustainability benefits. Support colleagues and customers through training, coaching and knowledge-sharing activities. Use eSourcing and contract management systems to manage commercial activity effectively and deliver outcomes to agreed quality, cost and timescale expectations. Develop your market knowledge and commercial expertise, contributing to category and sub-category planning activities. What you'll gain These roles offer exposure to a diverse range of commercial activities and stakeholders, providing an excellent platform for building a career within the Government Commercial Function. You will join a supportive and collaborative team committed to developing people, delivering high-quality commercial outcomes and making a real difference across the Defra Group. For the Fleet HEO vacancy: In the Fleet role, you will support the procurement and management of vehicle, fleet and transport-related services that enable operational teams across the Defra Group to deliver their essential work. You'll help shape commercial solutions that support sustainability objectives, operational resilience and value for money. For the Corporate Solutions HEO vacancy: In the Corporate Solutions role, you will support a broad portfolio of common goods and services, including travel, office supplies and workplace services. You'll work with customers across the organisation to deliver commercial solutions that keep colleagues equipped, connected and able to deliver critical public services.
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Defra Group Commercial HEO - Corporate Solutions
Government Recruitment Service - London
£35,895 to £42,616 a year
PermanentFull time
Defra Group Commercial (DGC) is part of Defra, the government department responsible for growing the rural economy, protecting and improving the environment, and safeguarding animal and plant health. DGC delivers expert commercial and procurement services across the Defra Group, helping our customers achieve their objectives while delivering value for money for the taxpayer. We are recruiting for two exciting Higher Executive Officer (HEO) opportunities within our Corporate Solutions category: Commercial Officer (Fleet) – supporting a diverse portfolio of fleet-related contracts and services that keep Defra Group organisations operating effectively across the country. Commercial Officer (Corporate Solutions) – supporting a broad range of common goods and services, including travel, office supplies and workplace requirements that enable colleagues to deliver critical public services. In both roles, you will work closely with customers and stakeholders to provide commercial support, advice and challenge throughout the procurement lifecycle. You will help deliver innovative and value-focused commercial solutions, ensuring contracts are awarded and managed in line with government and Defra commercial policies. The roles provide an opportunity to manage and support a range of high-value, medium-risk procurements and contracts, applying commercial best practice to achieve successful outcomes. You will contribute to commercial governance, support effective contract management, and provide expert guidance on commercial issues to a variety of stakeholders. Working within a collaborative and supportive team, you will build strong relationships across Defra Group, wider government and the commercial profession. These are excellent opportunities for motivated individuals looking to develop their commercial expertise while contributing to the delivery of important public services and environmental outcomes. Whether your interest lies in fleet services or a broader corporate services portfolio, these roles offer varied and rewarding work with real impact across the Defra Group. As a Higher Executive Officer (HEO) Category Officer, you will play a key role in helping Defra Group deliver commercial solutions that support vital environmental, rural and public services outcomes. Reporting to a Senior Category Officer (SEO), you will work across a varied portfolio of commercial activity, supporting procurement, contract management and supplier relationships. This is an excellent opportunity to develop your commercial expertise while working with a wide range of stakeholders across the Defra Group and wider government. No two days are the same. Whether supporting a complex procurement, managing supplier performance, advising customers on commercial approaches, or helping shape category strategies, your work will directly contribute to delivering better outcomes and value for money for the taxpayer. In this role you will: Deliver and support procurement projects, contract management activities and supplier relationships across the full commercial lifecycle. Provide commercial advice and guidance to customers and stakeholders, helping them navigate commercial policies, procedures and governance requirements. Build strong relationships with operational teams, understanding their needs and developing effective commercial solutions. Contribute to business improvement by identifying opportunities to enhance processes, increase efficiency and share best practice. Keep up to date with commercial legislation, market developments and government best practice to ensure informed and compliant decision-making. Support the development and implementation of commercial policies, processes and category strategies. Help ensure contracts deliver value for money, manage risks effectively and maximise wider social, environmental and sustainability benefits. Support colleagues and customers through training, coaching and knowledge-sharing activities. Use eSourcing and contract management systems to manage commercial activity effectively and deliver outcomes to agreed quality, cost and timescale expectations. Develop your market knowledge and commercial expertise, contributing to category and sub-category planning activities. What you'll gain These roles offer exposure to a diverse range of commercial activities and stakeholders, providing an excellent platform for building a career within the Government Commercial Function. You will join a supportive and collaborative team committed to developing people, delivering high-quality commercial outcomes and making a real difference across the Defra Group. For the Fleet HEO vacancy: In the Fleet role, you will support the procurement and management of vehicle, fleet and transport-related services that enable operational teams across the Defra Group to deliver their essential work. You'll help shape commercial solutions that support sustainability objectives, operational resilience and value for money. For the Corporate Solutions HEO vacancy: In the Corporate Solutions role, you will support a broad portfolio of common goods and services, including travel, office supplies and workplace services. You'll work with customers across the organisation to deliver commercial solutions that keep colleagues equipped, connected and able to deliver critical public services.
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Disability Services - Disability Living Allowance EO Case Manager (Ref: 781)
Government Recruitment Service - Newtown
£32,137 to £32,137 a year
PermanentFull time
This campaign has roles available in two locations. Whilst you are able to select multiple locaions as preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign. Following the changes on 22nd July 2025, current DWP sponsored employees need to check their eligibility for this campaign by emailing the Visa Sponsorship Team (visa.sponsorship@dwp.gov.uk) prior to applying. DWP is not permitted to offer new sponsorships for these roles as they do not meet the skill level required for new sponsorships as set out by the Home Office. DWP can never guarantee sponsorship for any role. About the job DWP are looking to fill Executive Officer roles in DWP, Work and Health, Decision Making Directorate, Disability Services in Disability Living Allowance. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives. We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time. Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit. If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you! About us - Department for Work and Pensions GOV.UK We are committed to creating an inclusive workplace and will consider workplace adjustments to support colleagues to perform at their best. However, as the essential requirement of the Operational Delivery Professional role is telephony work, any adjustments must still enable you to undertake the requirement of handling inbound and outbound telephone calls. Your role will involve a range of duties, and we are seeking people who are adaptable and flexible. Typical duties may include: Take personal accountability for every customer you have contact with. To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls. Active case management across different customer journeys, speaking with customers and their representatives on the telephone as the primary means of progressing cases, gathering information and resolving issues. Proactively engage with customers and representatives through inbound and outbound telephone contact, taking ownership of cases from end to end wherever possible. Through skilled communication, active listening and effective questioning, gather evidence, clarify customers' circumstances, to make informed decisions. Checking relevant legislation, guidance and policy to support fair and accurate decisions. Explain decisions, next steps and build customer confidence throughout the claim journey. Consider each customer’s case as a whole and make the right decisions at the right time. Give clear and explainable reasons for your decisions. Be polite and professional, treating customers with respect and adapting your behaviour to meet the needs of our diverse customers. Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service. Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same. Protect Departmental and Customers’ personal information. Use a range of computer systems, telephony and digital platforms such as Microsoft teams.
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Policy Advisor
Government Recruitment Service - London
£36,208 to £36,208 a year
PermanentFull time
In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you. These roles are situated within the Global, Public Health and Emergencies Group (GPHE). GPHE leads DHSC’s delivery across 4 key areas: 1. ‘Primary prevention’ and public health policy Primary prevention is the term for protecting the whole population from ill-health. For example, by legislating to change the law on tobacco and vapes, or changing how unhealthy food is advertised to children, or improving housing standards. This is critical to reducing health inequalities. 2. Preventing ill-health through secondary prevention By this we mean more targeted interventions, where people themselves choose to engage directly with services when they are otherwise well. We lead on vaccination, screening, cardiovascular disease (CVD), and diabetes policy. 3. International work This covers everything from promoting global health, to leading the UK’s engagement with the World Health Organisation or working with the EU or G7/ G20. We also lead our engagement with the devolved nations of the UK. 4. We lead the department’s response on emergencies This is anything from national security to outbreaks of infectious diseases, and preparing for new risks. These roles will be focused on developing policy and delivering high-priority programmes within the Group. That means you will need to be flexible and agile and able to quickly get to grips with new areas of work, working alongside topic leads. Support will be required on a wide range of policy, programme, practice, business, and research projects, many of which are high profile, and central to the team's business plans and objectives. These are roles require policy, organisational, project management, planning and communication skills. We are looking for candidates who have a flexible approach and can work with the minimum of supervision across different programmes. Responsibilities may include: Own and coordinate complex, short notice ministerial and parliamentary commissions, working with teams across the Department, arm’s length bodies and other government departments. Play a lead role in parliamentary activity, including producing briefings, drafting correspondence and lines for answering parliamentary questions, debates and official correspondence. Policy development in key areas, delivering for, and providing advice to Ministers and senior leaders on policy issues Show resilience and adaptability, re-prioritising tasks, often at pace, to pivot to new areas of work. Working with your team to develop a broader understanding of your policy area and the challenges and opportunities associated with it Help to build and maintain strong relationships across the Department, with arm’s length bodies, other policy teams and key stakeholders. Work with analytical colleagues to identify evidence gaps and apply evidence and insight to delivery and policy questions. Be actively involved in promoting a positive and inclusive culture across the Group and Department. Work with the team lead and others to help manage workloads and priorities and contributing to team activities and wider corporate engagement. Develop your skills across policy development, strategic oversight, project management, operational response/delivery, and stakeholder engagement.
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Coastal Operations Area Commander
Government Recruitment Service - Newhaven
£45,900 to £45,900 a year
PermanentFull time
Are you an inspiring leader with experience of managing operational teams in a response environment? Would you describe yourself as self-motivated, organised and approachable? Do you want to manage a dedicated, dynamic team of life savers - where your job REALLY matters? If so, we’d love to hear from you! The Maritime and Coastguard Agency (MCA) implement the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. Safer lives. Safer Ships. Cleaner Seas. Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Read more in the Benefits section below! Find out more about what it's like working at MCA. We have an exciting opportunity to join our Coastal Operations group as a Coastal Operations Area Commander, where you will use your exceptional management skills to lead our team of dedicated Officers and Volunteers. The Coastal Operations Area Commander will collaborate with a variety of stakeholders from Coastguard rescue staff and volunteers to other emergency services and partners within the resilience world, weighing up risks and making effective decisions to deploy and direct resources to meet operational response needs. This is a unique and varied role which brings with it a great deal of autonomy. It is a physically challenging and rewarding role, where you will directly contribute to saving lives and really making a difference. Your responsibilities will include, but aren’t limited to: Leading, participating or supporting assurance and investigation teams. Recruiting, managing, training, supporting, coaching and mentoring full time officers. Reporting to the Coastal Operations Divisional Commander, ensuring compliance with all governance requirements within their Area, including management of the Area budget. Leading, managing, and supervising volunteers within the Coastal Operational Area. Identifying, planning, resourcing and verifying the training need (Staff and Volunteers) within the Coastal Operational Area. Maintaining practitioner and instructor level skills in order to support, deliver and verify operations, training, and exercises. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Verification Assurance Officer - Scotland
Government Recruitment Service - Wick
£32,137 to £32,137 a year
PermanentFull time
This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres. The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives. As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities. As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it. Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered. As a Verification Assurance Officer, your key tasks will be to: Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites. Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit. Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre. Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP. Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance. Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams. Frequent travel between sites may be required depending on business needs.
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Senior Customer Service Leader
Government Recruitment Service - Alnwick
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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