End User Computing Engineer
Government Recruitment Service - Leeds
£35,663 to £35,663 a year
PermanentFull time
Are you passionate about solving technical problems and delivering excellent user support? Can you troubleshoot complex IT issues and keep critical services running smoothly? Do you enjoy working hands-on with technology while helping colleagues get the most from their digital tools? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Solve problems. Support users. Keep services running. Use your technical expertise to provide hands-on support, improve digital services and help colleagues stay connected, productive and secure across the Department for Transport. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents. You'll support the delivery of end user computing services, contribute to the introduction of new technologies and help maintain a secure and reliable IT environment. You'll work closely with users and stakeholders, taking ownership of issues through to resolution while identifying opportunities to improve services and user experience. You'll also share knowledge with colleagues, contribute to continuous improvement activities and help build capability across the team. This is an excellent opportunity for someone with end user computing experience who enjoys problem-solving, technology and delivering high-quality customer service in a fast-paced environment. Your responsibilities will include, but aren’t limited to: Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve. Defining and delivery of new services. Coaching associates and share knowledge with team colleagues. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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End User Computing Engineer
Government Recruitment Service - Swansea
£35,663 to £35,663 a year
PermanentFull time
Are you passionate about solving technical problems and delivering excellent user support? Can you troubleshoot complex IT issues and keep critical services running smoothly? Do you enjoy working hands-on with technology while helping colleagues get the most from their digital tools? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Solve problems. Support users. Keep services running. Use your technical expertise to provide hands-on support, improve digital services and help colleagues stay connected, productive and secure across the Department for Transport. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents. You'll support the delivery of end user computing services, contribute to the introduction of new technologies and help maintain a secure and reliable IT environment. You'll work closely with users and stakeholders, taking ownership of issues through to resolution while identifying opportunities to improve services and user experience. You'll also share knowledge with colleagues, contribute to continuous improvement activities and help build capability across the team. This is an excellent opportunity for someone with end user computing experience who enjoys problem-solving, technology and delivering high-quality customer service in a fast-paced environment. Your responsibilities will include, but aren’t limited to: Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve. Defining and delivery of new services. Coaching associates and share knowledge with team colleagues. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Traffic Examiner
Government Recruitment Service - Farnborough
£32,027 to £32,027 a year
PermanentFull time
You have just contributed to ensuring that Britain’s roads are one of the safest in Europe. How did you do that? You’re on a check-site next to a busy motorway, inspecting a HGV belonging to a company with a high infringement rate. The driver is keen to finish the route and unhappy with the interruption. You use your knowledge and experience to assess and monitor the tachograph records. Finding that the driver has been driving for too long without a break, you state your case as to why they must not drive any further and take a break, immediately. The driver is not happy, but you keep a level head to explain the consequences and the impact on road safety. You are a DVSA Traffic Examiner. We are looking for self-motivated individuals to join our professional enforcement team as a Commercial Vehicle Traffic Examiner. Traffic Examiners contribute to the integrity of road safety and standards to keep Britain moving safely and sustainably. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers Important Application Information We are running four separate recruitment campaigns for this role. Candidates should apply to one campaign only, selecting the option that best matches their preferred location and working pattern. Please review the below campaigns carefully before submitting your application. 482401 - Traffic Examiner 482410 - Traffic Examiner 482411 - Traffic Examiner 482412 - Traffic Examiner What can you do in a week? Carry out roadside checks on vehicles and prohibit dangerous vehicles and drivers at various locations such as fixed enforcement sites, coach parks and motorway service areas. Complete inspections of vehicles to ensure they were compliant with - weight, operator’s licence, drivers’ hours, vehicle excise, driving licence and Construction and Use Regulations. Inspect and analyse tachograph records for discrepancies or anomalies. Prepare accurate and detailed reports and papers for prosecution cases or the Traffic Commissioner. Answer driver’s hours queries from customers, offering advice, guidance and education as required. Attend team meetings and collaborate with colleagues. You will make a difference to the safety of our roads every day. A typical Traffic Examiner will also: Work on behalf of the Traffic Area Office. Investigating environmental complaints into illegal parking and operations of vehicles. Preparing case papers and recommendations on investigation of the instigation of court proceeding and present evidence on behalf of DVSA in Court. Ensure high levels of Customer Service and maintain good relationships with internal and external stakeholders. Ensure Health & Safety standards are maintained by the team at DVSA and non DVSA locations. Contribute to achievement of the DVSA business plan. Continue their personal development, including professional competency, knowledge and skills. Support DVSA compliance, safety and security commitments through adherence to and championing of policy, procedures and development. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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** Security Risk and Assurance Manager:
Government Recruitment Service - Gosport
£41,750 to £48,250 a year
PermanentFull time
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages. The Detention Services Security Team (DSST) plays a critical role in safeguarding the detention estate by providing independent second-line assurance across Intelligence, Security, Use of Force (UoF), Health and Safety, and Violence Reduction functions. DSST works closely with Detention Services (DS) Compliance Teams, Contracted Service Providers (CSPs), and operational partners to ensure Immigration Removal Centres (IRCs) are operated safely, securely, and in accordance with Home Office policy, contractual obligations, legislative requirements, and professional standards. As a Security Risk and Assurance Manager within DSST, you will play a key role in delivering assurance activity across the detention estate, leading workstreams, managing projects, and supporting the delivery of national priorities. You will build and maintain effective relationships with a broad range of internal and external stakeholders, providing expert advice and challenge where required. A key element of this role is providing end to end oversight of the Excessive Disruptive Behaviour (EDB) process, ensuring cases are managed and progressed effectively, consistently, and within agreed timescales. You will act as the lead for EDB governance, supporting decision making and ensuring robust assurance and risk management processes are in place. The successful candidate will also contribute to wider DSST priorities through reviews, assurance activity, analysis of intelligence and operational data, and the delivery of projects aimed at improving safety, security and compliance across the detention estate. Key Responsibilities • Lead the administration, governance and continuous improvement of the EDB process, ensuring referrals are managed effectively, proportionately and within agreed standards, with accurate records and audit trails. • Lead DSST workstreams and projects, managing priorities, delivery, risks, milestones and deadlines. • Provide Subject Matter Expert (SME) advice, quality assure intelligence, security and UoF assessments, and ensure evidence based, impartial outcomes. • Oversee data collection, analysis and reporting to identify risks, trends and emerging issues, producing dashboards, briefings and recommendations for senior leaders. • Lead or contribute to IRC assurance reviews, assess compliance with policy, contractual and legislative requirements, and translate findings into actionable improvements. • Build effective stakeholder relationships, lead engagement activities, and promote understanding of policy and best practice. • Provide day-to-day direction, coaching and support to colleagues, fostering consistent standards, development and collaboration. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. Travel Frequent travel will be required, regular deployment to Immigration Removal Centres (IRCs) and other locations. Frequent overnight stays are required of the position.
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Child Maintenance Service Customer Insight and Analysis Officer
Government Recruitment Service - Plymouth
£32,137 to £32,137 a year
PermanentFull time
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development. The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Customer Insight and Analysis Officers. The Customer Insight function is responsible for gathering, analysing and communicating customer feedback to improve services and customer outcomes. As a Child Maintenance Insight and Analysis officer, you will act as a key link between customers, operational teams and senior leaders, ensuring that the customer voice is embedded throughout the organisation. You will capture and analyse feedback from a range of sources, including customer surveys, complaints, compliments, focus groups and operational engagement. Through data analysis, customer journey mapping and evidence-based recommendations, you will identify opportunities to improve the customer experience and support continuous improvement across CMS. This role requires strong analytical skills, an ability to translate complex information into meaningful insight, and the confidence to influence stakeholders at all levels. You will use customer feedback and operational data to identify themes and emerging trends, helping leaders better understand the impact of policies, processes and service delivery on customers. Your work will play a vital role in ensuring customer experiences directly inform business planning, transformation activity and strategic decision-making, helping CMS deliver its core mission of securing financial support for children. What will I be doing? Capture, gather and analyse customer feedback from a range of sources, including surveys, complaints, compliments, focus groups and operational insight. Administer, manage and evaluate customer satisfaction surveys and other feedback mechanisms. Analyse qualitative and quantitative data to identify themes, trends, emerging issues and areas for improvement. Produce high-quality reports, dashboards and presentations that support evidence-based decision-making. Translate complex customer feedback into clear, compelling insights and recommendations for stakeholders. Combine customer insight with operational and performance data to provide a holistic view of the customer journey. Develop and maintain customer journey maps to identify key customer touchpoints and critical moments that matter. Identify customer pain points, barriers and service challenges, recommending practical improvements. Monitor customer satisfaction measures and evaluate the impact of service, policy and process changes. Present customer insight and strategic recommendations to senior leaders and executive stakeholders. Collaborate with operational, policy, digital and change teams to drive customer-focused service improvements. Champion the customer voice across the organisation, ensuring customer experiences inform business planning, transformation activity and strategic decision-making.
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Child Maintenance Service Customer Insight and Analysis Officer
Government Recruitment Service - Leicester
£32,137 to £32,137 a year
PermanentFull time
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development. The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Customer Insight and Analysis Officers. The Customer Insight function is responsible for gathering, analysing and communicating customer feedback to improve services and customer outcomes. As a Child Maintenance Insight and Analysis officer, you will act as a key link between customers, operational teams and senior leaders, ensuring that the customer voice is embedded throughout the organisation. You will capture and analyse feedback from a range of sources, including customer surveys, complaints, compliments, focus groups and operational engagement. Through data analysis, customer journey mapping and evidence-based recommendations, you will identify opportunities to improve the customer experience and support continuous improvement across CMS. This role requires strong analytical skills, an ability to translate complex information into meaningful insight, and the confidence to influence stakeholders at all levels. You will use customer feedback and operational data to identify themes and emerging trends, helping leaders better understand the impact of policies, processes and service delivery on customers. Your work will play a vital role in ensuring customer experiences directly inform business planning, transformation activity and strategic decision-making, helping CMS deliver its core mission of securing financial support for children. What will I be doing? Capture, gather and analyse customer feedback from a range of sources, including surveys, complaints, compliments, focus groups and operational insight. Administer, manage and evaluate customer satisfaction surveys and other feedback mechanisms. Analyse qualitative and quantitative data to identify themes, trends, emerging issues and areas for improvement. Produce high-quality reports, dashboards and presentations that support evidence-based decision-making. Translate complex customer feedback into clear, compelling insights and recommendations for stakeholders. Combine customer insight with operational and performance data to provide a holistic view of the customer journey. Develop and maintain customer journey maps to identify key customer touchpoints and critical moments that matter. Identify customer pain points, barriers and service challenges, recommending practical improvements. Monitor customer satisfaction measures and evaluate the impact of service, policy and process changes. Present customer insight and strategic recommendations to senior leaders and executive stakeholders. Collaborate with operational, policy, digital and change teams to drive customer-focused service improvements. Champion the customer voice across the organisation, ensuring customer experiences inform business planning, transformation activity and strategic decision-making.
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Child Maintenance Service Customer Insight and Analysis Officer
Government Recruitment Service - Newcastle-upon-Tyne
£32,137 to £32,137 a year
PermanentFull time
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development. The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Customer Insight and Analysis Officers. The Customer Insight function is responsible for gathering, analysing and communicating customer feedback to improve services and customer outcomes. As a Child Maintenance Insight and Analysis officer, you will act as a key link between customers, operational teams and senior leaders, ensuring that the customer voice is embedded throughout the organisation. You will capture and analyse feedback from a range of sources, including customer surveys, complaints, compliments, focus groups and operational engagement. Through data analysis, customer journey mapping and evidence-based recommendations, you will identify opportunities to improve the customer experience and support continuous improvement across CMS. This role requires strong analytical skills, an ability to translate complex information into meaningful insight, and the confidence to influence stakeholders at all levels. You will use customer feedback and operational data to identify themes and emerging trends, helping leaders better understand the impact of policies, processes and service delivery on customers. Your work will play a vital role in ensuring customer experiences directly inform business planning, transformation activity and strategic decision-making, helping CMS deliver its core mission of securing financial support for children. What will I be doing? Capture, gather and analyse customer feedback from a range of sources, including surveys, complaints, compliments, focus groups and operational insight. Administer, manage and evaluate customer satisfaction surveys and other feedback mechanisms. Analyse qualitative and quantitative data to identify themes, trends, emerging issues and areas for improvement. Produce high-quality reports, dashboards and presentations that support evidence-based decision-making. Translate complex customer feedback into clear, compelling insights and recommendations for stakeholders. Combine customer insight with operational and performance data to provide a holistic view of the customer journey. Develop and maintain customer journey maps to identify key customer touchpoints and critical moments that matter. Identify customer pain points, barriers and service challenges, recommending practical improvements. Monitor customer satisfaction measures and evaluate the impact of service, policy and process changes. Present customer insight and strategic recommendations to senior leaders and executive stakeholders. Collaborate with operational, policy, digital and change teams to drive customer-focused service improvements. Champion the customer voice across the organisation, ensuring customer experiences inform business planning, transformation activity and strategic decision-making.
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End User Computing Engineer
Government Recruitment Service - Birmingham
£35,663 to £35,663 a year
PermanentFull time
Are you passionate about solving technical problems and delivering excellent user support? Can you troubleshoot complex IT issues and keep critical services running smoothly? Do you enjoy working hands-on with technology while helping colleagues get the most from their digital tools? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Solve problems. Support users. Keep services running. Use your technical expertise to provide hands-on support, improve digital services and help colleagues stay connected, productive and secure across the Department for Transport. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents. You'll support the delivery of end user computing services, contribute to the introduction of new technologies and help maintain a secure and reliable IT environment. You'll work closely with users and stakeholders, taking ownership of issues through to resolution while identifying opportunities to improve services and user experience. You'll also share knowledge with colleagues, contribute to continuous improvement activities and help build capability across the team. This is an excellent opportunity for someone with end user computing experience who enjoys problem-solving, technology and delivering high-quality customer service in a fast-paced environment. Your responsibilities will include, but aren’t limited to: Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve. Defining and delivery of new services. Coaching associates and share knowledge with team colleagues. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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End User Computing Engineer
Government Recruitment Service - Hastings
£35,663 to £35,663 a year
PermanentFull time
Are you passionate about solving technical problems and delivering excellent user support? Can you troubleshoot complex IT issues and keep critical services running smoothly? Do you enjoy working hands-on with technology while helping colleagues get the most from their digital tools? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Solve problems. Support users. Keep services running. Use your technical expertise to provide hands-on support, improve digital services and help colleagues stay connected, productive and secure across the Department for Transport. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively. Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents. You'll support the delivery of end user computing services, contribute to the introduction of new technologies and help maintain a secure and reliable IT environment. You'll work closely with users and stakeholders, taking ownership of issues through to resolution while identifying opportunities to improve services and user experience. You'll also share knowledge with colleagues, contribute to continuous improvement activities and help build capability across the team. This is an excellent opportunity for someone with end user computing experience who enjoys problem-solving, technology and delivering high-quality customer service in a fast-paced environment. Your responsibilities will include, but aren’t limited to: Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve. Defining and delivery of new services. Coaching associates and share knowledge with team colleagues. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Traffic Examiner
Government Recruitment Service - Bury St Edmunds
£32,027 to £32,027 a year
PermanentFull time
The Bury St Edmunds position will be based at Elmswell. You have just contributed to ensuring that Britain’s roads are one of the safest in Europe. How did you do that? You’re on a check-site next to a busy motorway, inspecting a HGV belonging to a company with a high infringement rate. The driver is keen to finish the route and unhappy with the interruption. You use your knowledge and experience to assess and monitor the tachograph records. Finding that the driver has been driving for too long without a break, you state your case as to why they must not drive any further and take a break, immediately. The driver is not happy, but you keep a level head to explain the consequences and the impact on road safety. You are a DVSA Traffic Examiner. We are looking for self-motivated individuals to join our professional enforcement team as a Commercial Vehicle Traffic Examiner. Traffic Examiners contribute to the integrity of road safety and standards to keep Britain moving safely and sustainably. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers Important Application Information We are running four separate recruitment campaigns for this role. Candidates should apply to one campaign only, selecting the option that best matches their preferred location and working pattern. Please review the below campaigns carefully before submitting your application. 482401 - Traffic Examiner 482410 - Traffic Examiner 482411 - Traffic Examiner 482412 - Traffic Examiner What can you do in a week? Carry out roadside checks on vehicles and prohibit dangerous vehicles and drivers at various locations such as fixed enforcement sites, coach parks and motorway service areas. Complete inspections of vehicles to ensure they were compliant with - weight, operator’s licence, drivers’ hours, vehicle excise, driving licence and Construction and Use Regulations. Inspect and analyse tachograph records for discrepancies or anomalies. Prepare accurate and detailed reports and papers for prosecution cases or the Traffic Commissioner. Answer driver’s hours queries from customers, offering advice, guidance and education as required. Attend team meetings and collaborate with colleagues. You will make a difference to the safety of our roads every day. A typical Traffic Examiner will also: Work on behalf of the Traffic Area Office. Investigating environmental complaints into illegal parking and operations of vehicles. Preparing case papers and recommendations on investigation of the instigation of court proceeding and present evidence on behalf of DVSA in Court. Ensure high levels of Customer Service and maintain good relationships with internal and external stakeholders. Ensure Health & Safety standards are maintained by the team at DVSA and non DVSA locations. Contribute to achievement of the DVSA business plan. Continue their personal development, including professional competency, knowledge and skills. Support DVSA compliance, safety and security commitments through adherence to and championing of policy, procedures and development. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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