Primary School Teachers
TeacherActive Ltd
£140 to £170 a day
On-siteContractFull time
Job Title: Primary School Cover Teacher Location: Halifax Start Date: Immediate Start Salary: £140 - £170 per day Are you a qualified Primary Teacher looking for flexible day-to-day teaching work in Halifax? Do you enjoy teaching different year groups and experiencing a variety of primary school settings? Are you confident creating a positive classroom environment while covering teacher absences? TeacherActive is recruiting Primary School Cover Teachers to work across a number of mainstream primary schools throughout Halifax. We have opportunities for teachers looking for day-to-day and short-term work across KS1 and KS2. Whether you're an experienced teacher looking for more flexibility or an ECT looking to gain experience across different schools, we want to hear from you. As a Primary School Cover Teacher, you will deliver lessons, manage classroom behaviour, follow individual school policies and ensure children continue to receive engaging and effective learning. The successful Primary School Cover Teacher will have: • QTS (Qualified Teacher Status) • Experience within a UK primary school setting • Confidence teaching KS1 and/or KS2 • Effective classroom and behaviour management • A strong understanding of safeguarding • A reliable, enthusiastic and adaptable approach In return for the above you can expect to receive: • Market leading rates of pay, as well as a clear and easy payment method • A dedicated and knowledgeable team of consultants available to assist you • Excellent career opportunities • Fantastic referral scheme Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in Primary School Cover Teacher opportunities across Halifax, click APPLY NOW and I will be in touch. EMAIL: jack.richards@teacheractive.com CONTACT NUMBER: 0113 331 4945 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Primary School Teachers
TeacherActive Ltd
£140 to £170 a day
On-siteContractFull time
Job Title: Primary School Cover Teacher Location: Huddersfield Start Date: Immediate Start Salary: £140 - £170 per day Are you a qualified Primary School Teacher looking for flexible work in Huddersfield? Are you confident teaching across Key Stage 1 and Key Stage 2? Would you like the opportunity to work across different primary schools without committing to a permanent position? TeacherActive is proud to be working with mainstream primary schools across Huddersfield that require Primary School Cover Teachers for day-to-day and short-term staff absences. We are looking for adaptable teachers who can confidently step into the classroom, follow provided lesson plans and maintain high expectations for learning and behaviour. Roles are available across KS1 and KS2, with opportunities varying depending on your experience and preferred year groups. The successful Primary School Cover Teacher will have: • QTS (Qualified Teacher Status) • Experience teaching within UK primary schools • Strong knowledge of the primary curriculum • Confidence teaching KS1 and/or KS2 • Effective classroom and behaviour management skills • A strong understanding of safeguarding and child protection • A flexible and professional approach In return for the above you can expect to receive: • Market leading rates of pay, as well as a clear and easy payment method • A dedicated and knowledgeable team of consultants available to assist you • Excellent career opportunities • Fantastic referral scheme Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in flexible Primary School Cover Teacher opportunities across Huddersfield, click APPLY NOW and I will be in touch regarding this fantastic opportunity. EMAIL: jack.richards@teacheractive.com CONTACT NUMBER: 0113 331 4945 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Depot Assistant / Driver
THE FELIX PROJECT - London
£14.80
PermanentPart time
Job Advert Job Title: Depot Assistant / Driver Reporting to: Depot Manager Salary Range: / Hourly Rate: £14.80 per hour Contract Type: Casual Location: Onsite Hours/Days per week: Monday – Sunday (Casual) Requirements: Felix can only employ applicants who currently have the right to work in the UK. Drivers or forklift license etc.is required. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. We are Felix We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity. Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country. We‘re about fuller plates, fuller communities, and fuller lives. Purpose of the Job To help us with our operations in our depots we are seeking Depot Assistants with exceptional organisation skills, attention to detail and a positive ‘can do’ attitude’! The role is subject to a degree of flexibility, but initially the Depot Assistant will be involved with the following activities: - Organising and sorting food deliveries in the depot - Going out on the food delivery/collection routes, driving or co-driving Person Specification - Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes - Flexibility in terms of working hours - Confident to drive one of our vans - Database experience - Committed to reducing food waste, food poverty - Fork lift license Essential Criteria - Previous warehouse experience and use of a pump truck - Ability and willingness to work in a busy environment - Ability to work within a team of varied individuals - Meticulous organisation skills and attention to detail - Excellent communication skills Willingness to engage in light to medium physical work as part of your daily job Equity Diversity Inclusion & Belonging At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. Application procedure Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted. Recruitment timeline We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
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Sen Teaching Assistant
TeacherActive Ltd
£98 to £106 a day
On-siteTemporaryFull time
Job Title: SEMH Teaching Assistant Location: Nottingham Start Date: Immediate Start Salary: £98 - £106 per day Are you an experienced SEMH Teaching Assistant looking for a full-time role in Nottingham? Do you have experience supporting children and young people with Social, Emotional and Mental Health / SEMH needs and challenging behaviour? Are you confident providing 1:1 and small group support to pupils across KS2, KS3 and KS4? TeacherActive is proud to be working with a comprehensive school in Nottingham that supports pupils with SEND and has a particular focus on behaviour and SEMH needs. The school provides a structured and supportive learning environment where pupils are encouraged to engage positively with their education and develop socially and emotionally. The school is looking to appoint a full-time SEMH Teaching Assistant for short-term and long-term opportunities, supporting pupils across Key Stage 2 / KS2, Key Stage 3 / KS3 and Key Stage 4 / KS4. The successful SEMH Teaching Assistant will provide 1:1 and small group support, assist with behaviour management, encourage engagement with classroom learning and help pupils access the curriculum. The successful SEMH Teaching Assistant will have: • Experience working as a Teaching Assistant, Learning Support Assistant or SEND Teaching Assistant • Experience supporting children and young people with SEMH needs and challenging behaviour • Experience providing 1:1 and small group support within an education setting • Strong behaviour management and communication skills • The ability to build positive and professional relationships with pupils • A patient, resilient and adaptable approach to supporting pupils across KS2 to KS4 In return for the above you can expect to receive: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme - Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are an SEMH Teaching Assistant looking for your next opportunity in a Nottingham school, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity. EMAIL: Brandin.Marshall@teacheractive.com CONTACT NUMBER: 01158241888 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Sen Teaching Assistant
TeacherActive Ltd
£98 to £106 a day
On-siteTemporaryFull time
Job Title: SEMH Teaching Assistant Location: Nottingham Start Date: Immediate Start Salary: £98 - £106 per day Are you an experienced SEMH Teaching Assistant looking for a full-time role in Nottingham? Do you have experience supporting children and young people with Social, Emotional and Mental Health / SEMH needs and challenging behaviour? Are you confident providing 1:1 and small group support to pupils across KS2, KS3 and KS4? TeacherActive is proud to be working with a comprehensive school in Nottingham that supports pupils with SEND and has a particular focus on behaviour and SEMH needs. The school provides a structured and supportive learning environment where pupils are encouraged to engage positively with their education and develop socially and emotionally. The school is looking to appoint a full-time SEMH Teaching Assistant for short-term and long-term opportunities, supporting pupils across Key Stage 2 / KS2, Key Stage 3 / KS3 and Key Stage 4 / KS4. The successful SEMH Teaching Assistant will provide 1:1 and small group support, assist with behaviour management, encourage engagement with classroom learning and help pupils access the curriculum. The successful SEMH Teaching Assistant will have: • Experience working as a Teaching Assistant, Learning Support Assistant or SEND Teaching Assistant • Experience supporting children and young people with SEMH needs and challenging behaviour • Experience providing 1:1 and small group support within an education setting • Strong behaviour management and communication skills • The ability to build positive and professional relationships with pupils • A patient, resilient and adaptable approach to supporting pupils across KS2 to KS4 In return for the above you can expect to receive: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme - Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are an SEMH Teaching Assistant looking for your next opportunity in a Nottingham school, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity. EMAIL: Brandin.Marshall@teacheractive.com CONTACT NUMBER: 01158241888 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Consultant Psychiatrist HMP Rochester, Cookham Wood, and Maidstone | Oxleas NHS Foundation Trust
Oxleas NHS Foundation Trust - Kent
£113,565 - £150,569 per annum
PermanentFull time
Consultant General Adult Psychiatrist based at Kent Prisons In-Reach Teams. The post holder will provide Consultant leadership for the In-Reach teams at HMP Rochester with 4PAs DCC, HMP Cookham Wood 2PAs DCC and HMP Maidstone 2PAs DCC. The post holder will be eligible for inclusion in the Specialist Register in Forensic Psychiatry or General Adult Psychiatry. In addition, the post holder would be expected to contribute to an aspect of quality assurance. 2 SPAs will be allocated in the job plan for undertaking activities that support the professional role such as teaching, training, clinical management, clinical governance, service development, research, and other relevant activities. The post includes an interesting and varied range of clinical responsibilities for prisoners with a wide range of clinical conditions, including acute and chronic mental illness, personality disorder and ADHD. The in-reach team holds a caseload and within this caseload, number of patients would be subject to CPA management. Patients are generally seen within the outpatient clinics at each site, although at times patients may need to be seen on the wing in an emergency. All referrals are triaged by the In-Reach Team. At HMP Rochester the psychiatrist completes a segregation round once a week.. Whilst there is flexibility in allocation of individual responsibilities, the overarching model is one of integrated working across the mental health multidisciplinary teams. The post holder would be provided with training in Rio and System One, which is used by healthcare in prison within the Trust. At Oxleas NHS Foundation Trust, we offer a wide range of NHS healthcare services to people living in South-East London and to people in prison across England. Our wide array of services includes community health care, such as district nursing and speech and language therapy, care for people with learning disabilities and mental health such as psychiatry, nursing and therapies. Oxleas is a great place to work. It has been recognised as one of the Top 10 Best Places to Work 2023 by the Sunday Times amongst very big employers. Our staff survey results show that we are in the Top 5 in England and the highest in London for staff experience amongst similar trusts. Oxleas recruitment and retention strategy includes offering all Consultants and SAS doctors regular formal structured mentoring by professionally trained mentors. “We are always delighted to welcome new colleagues to the Oxleas family. We care about making Oxleas a great place to work - it’s a big priority in our strategy. Come and join us - it’s a place where our values, teamwork, equity, and wellbeing matter and where you can really help to improve people’s lives.” Ify Okocha Chief Executive Clinical work – HMP Rochester, HMP Cookham Wood and HMP Maidstone • assessing prisoners in outpatient clinics, on the wing and in the segregation unit. • liaising with services outside the prison to arrange CPAs, aftercare plans or transfers to hospital • any other care which could reasonably be expected of a consultant acting in an in-reach capacity in a prison • quality improvement initiatives, to be agreed with multidisciplinary colleagues and the service managers. • The post holder will work closely with the Service Manager and consultant colleagues in the prisons, Associate Clinical Director and the Clinical Director for the Forensics and Prisons Directorate to develop a model for the use of medical resources that meets service needs appropriately and supports a job plan that is professionally balanced. • There is protected time for administrative work, as well as protected time to deal with mental health act related work. • It is expected that the post holder will liaise with other agencies, as may be appropriate, especially with regard to continuity of patient care. This advert closes on Monday 19 Oct 2026
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Level 3 Nursery Practitioner
TeacherActive Ltd
£14.25 to £15 an hour
On-siteTemporaryFull time
Job Title: Level 3 Nursery Practitioner Location: Sheffield Start Date: ASAP Salary: £14.25 - £15 per hour Are you a qualified Level 3 Nursery Practitioner with a passion for supporting children in their early years? Do you enjoy engaging children through play-based learning and activities? Are you caring, reliable and able to support children throughout their daily nursery routines? TeacherActive is proud to be working with a welcoming nursery in Sheffield, providing a positive environment where children can learn, play and develop. The setting focuses on encouraging engagement through play-based learning while ensuring children feel safe, supported and included throughout their day. The nursery is looking to take on a Level 3 Nursery Practitioner on a temporary to permanent basis. The successful Level 3 Nursery Practitioner will support children with general day-to-day nursery activities, encourage engagement through play-based teaching and assist with routines including breakfast, lunch and dinner where required. The successful Level 3 Nursery Practitioner will have: • A Level 3 qualification in Early Years or equivalent • Experience working within an Early Years or nursery setting • Knowledge of the Early Years Foundation Stage / EYFS • A caring and enthusiastic approach to supporting children • A willingness to engage children in play-based learning • Reliability, flexibility and a positive ‘can-do’ attitude In return for the above you can expect to receive: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme – Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in this Level 3 Nursery Practitioner position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity. EMAIL: brandon.lees@teacheractive.com CONTACT NUMBER: 0114 321 0757 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Functional Skills Tutor
TeacherActive Ltd
£22 to £30 an hour
On-siteTemporaryFull time
Job Title: Functional Skills Tutor Location: Nottingham Start Date: Immediate Start Salary: £22 - £30 per hour Are you an experienced Functional Skills Tutor who can engage young people outside of a traditional classroom environment? Do you have experience delivering 1:1 and small group tuition to pupils accessing EOTAS provision? Can you adapt your teaching approach to support young people with different educational, behavioural and additional needs? TeacherActive is proud to be working with an alternative education provision in Nottingham supporting young people who access Education Other Than At School / EOTAS. The provision focuses on creating positive and engaging learning experiences, helping pupils who may find mainstream education challenging to rebuild confidence and make progress with their education. The provision is looking to take on a part-time Functional Skills Tutor with an immediate start, delivering targeted 1:1 and small group tuition. The successful Functional Skills Tutor will plan and deliver engaging Functional Skills sessions, adapt learning to individual needs and support EOTAS pupils to develop their knowledge, confidence and engagement with education. The successful Functional Skills Tutor will have: • A relevant teaching, tutoring or education qualification • Experience delivering Functional Skills or alternative education • Experience providing 1:1 and small group tuition • Experience supporting EOTAS pupils or young people with additional and behavioural needs • The ability to plan and adapt sessions to individual learning needs • A patient, resilient and engaging approach to teaching In return for the above you can expect to receive: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme - Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in this Functional Skills Tutor position in Nottingham, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity. EMAIL: Brandin.Marshall@TeacherActive.com CONTACT NUMBER: 0115 824 1888 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Learning Coach
Well Associates Limited - Remote
£32,000 to £40,000 a year
RemotePermanentFull time
As a Learning Coach, you will be responsible for onboarding, coaching, training, reviewing, assessing, monitoring and tracking apprentices within your designated vocational area. Delivery will take place either remotely or face-to-face at employers' premises. You will be expected to deliver apprenticeship standards and will be responsible for coaching learners to develop the knowledge, skills and behaviours required to successfully achieve their apprenticeship standard to a level of distinction wherever possible. You will maintain a funded caseload of learners in line with Well Training policy. The agreed caseload will be agreed with the Head of Apprenticeships, considering your subject specialism and the delivery requirements. You will be responsible for maintaining accurate and up-to-date learner records by updating weekly tracking information and learner progress within Smart Assessor and other reporting systems. This includes monitoring and recording apprentice progress towards their apprenticeship standard and, where applicable, Functional Skills qualifications. You will be responsible for ensuring that all documentation is up to date and submitted to the Recruitment and Compliance Manager on a timely basis, in line with the business standards including learner training plans and any change of circumstances. It will also be your responsibility to ensure learners off the job hours are on track and added to Smart Assessor or other systems. You will also be responsible for ensuring employer reviews take place every quarter with your caseload of Apprentices. You will take an active part in standardisation meetings and share best practice across the apprenticeship team. You will actively contribute to WELL Training' quality assurance processes by undertaking assessment and IQA activities, participating in teaching and learning observations, and supporting with Ofsted activity in line with company policies and procedures. As a Learning Coach, you will be responsible for producing resources and improving ongoing curriculum development to deliver high-class learning to all WELL Training apprentices. You will complete a minimum of 30 hours CPD annually and participate in any additional CPD identified by the Head of Apprenticeships. This includes maintaining and developing your occupational competence, industry knowledge and subject specialism to ensure your skills remain current and relevant. As a Learning Coach, you will always act as a positive ambassador for WELL Training Ltd, promoting the organisation's vision and values in all interactions with learners, employers, colleagues and external stakeholders. You will be responsible for ensuring all activity meets Health & Safety, Equality, Data Protection, Safeguarding etc. as stated in WELL Training Ltd.’s policies and procedures.
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Customer Service Officer
The Clancy Group - Camborne
PermanentFull time
Customer Service Officer £30,000 - £35,000 Camborne We are easy to do business with! That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers. We have an opportunity for a Customer Service Officer to join our team, working with our client South West Water. This is a key role within the customer operations function, focused on delivering a high level of service to customers, managing enquiries effectively, and supporting the smooth progression of works. You’ll work closely with internal teams and stakeholders, playing an important part in ensuring customers are kept informed, issues are resolved efficiently, and all interactions are handled with professionalism and care. Here are some of the activities you will be involved in… Responding to customer enquiries and requests across a range of communication channels, including phone and email Identifying customer issues and working to resolve them in a timely and effective manner Managing complaints with empathy and professionalism, aiming to turn challenging situations into positive outcomes Updating internal systems accurately with all customer communications and case information Keeping customers informed on the progress of their works and any relevant updates Collecting, collating and analysing data relating to customer enquiries and complaints Working collaboratively with internal teams to ensure a consistent and high-quality customer experience We would love to hear from you if… You have strong verbal and written communication skills, with the ability to listen effectively and communicate clearly with a wide range of customers. You’ll have a natural empathy for customer issues, remaining calm, patient and professional, particularly in challenging or high-pressure situations. Along with being confident in problem solving, with the ability to identify issues quickly and work towards effective resolutions. Strong organisational skills are essential, along with the ability to manage a varied workload and maintain accuracy in your work. Additionally, you'll be comfortable using IT systems, including Microsoft Office (particularly Excel), and able to adapt to different systems and processes. A full UK driving licence is required. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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