Senior Application Operations Engineer
Government Recruitment Service
£44,447 to £46,547 a year
PermanentFull time
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you experienced in live service IT Service Management? Do you want to help shape an emerging function in one of UK government’s largest IT environments? Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems? The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services. As a Senior Application Operations Engineer, you will be: Working collaboratively with teams across Digital Group to ensure smooth running of operational processes. Providing service management expertise and technical skills to ensure service availability and the appropriate respond when issues occur. Affectively utilise Incident, Problem and Change and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens. If this is something that interests you, apply today! As a Senior Application Operations Engineer, you will play a key role in ensuring the reliability, stability and continuous improvement of business-critical applications. Working across a range of technologies, including cloud and on premises platforms, databases and third party software, you will lead operational support activities, manage service performance, and drive improvements that enhance the user experience. You will act as a technical escalation point, working closely with engineers, service owners and stakeholders to maintain high quality services and resolve complex issues. You'll also help shape operational practices, champion continual improvement and support the development of colleagues across the team. Key responsibilities Lead the support, maintenance and continuous improvement of one or more applications and services. Act as an escalation point for technical issues, ensuring incidents, problems and changes are managed effectively and lessons learned are implemented. Drive service reliability and performance through proactive monitoring, automation and continual service improvement. Manage risks, identify opportunities for improvement and work collaboratively with stakeholders to deliver positive outcomes. Provide technical leadership, coaching and knowledge sharing across the team, supporting less experienced engineers and contributing to a culture of continuous learning. Support the onboarding of new services and colleagues, ensuring effective knowledge transfer and smooth transitions into support. Work closely with multidisciplinary teams, suppliers and business stakeholders to ensure services remain secure, resilient and aligned to user needs. Participate in an out of hours on call rota to support critical services when required.
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Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
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Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
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Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more
Delegated Services Manager
Government Recruitment Service
£58,207 to £71,178 a year
PermanentFull time
The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management. The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability Key responsibilities: Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP. Issuing resolution, decision making and contract negotiation for the continual improvement of contracts. Stakeholder management for their region. Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio. Managing a team of Contract Support Officers. Making sound financial and commercial decisions to ensure best value for money is achieved.
Read more