Complaints Coordinator
Pinnacle Group Limited - London
£28,000 to £28,000 a year
PermanentFull time
Pinnacle Group is looking for a Complaints Coordinator to join our Residential Management Services division and provide efficient and accurate administrative support to the complaints function within a social/ private housing environment. The role will help ensure that resident complaints are logged, acknowledged, monitored and progressed in line with organisational procedures, service standards, the Housing Ombudsman Complaint Handling Code, and the property Ombudsman code. The postholder will support timely complaint resolution, maintain accurate records, issue satisfaction surveys, collate responses, and help ensure that complaint information is captured to support learning and service improvement. Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies. This is a hybrid role with travel to our Chancery Lane, London office. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities will include: Receive, log and acknowledge complaints accurately on the complaints management system, ensuring all required information is recorded. Categorise complaints correctly and allocate them to the appropriate colleague, manager or service area for action. Track complaint cases from receipt to completion, monitoring progress against required timescales and escalating delays where necessary. Maintain accurate and up-to-date records of complaint activity, correspondence, outcomes, actions and supporting evidence. Support colleagues by chasing updates, gathering information and ensuring complaint records reflect current progress. Prepare and send routine complaint correspondence, including acknowledgements, updates, holding responses and closure communications, using approved templates where appropriate. Send satisfaction surveys to residents following complaint closure and accurately record responses on the relevant system. Support the production of complaint performance data by ensuring records are complete, consistent and suitable for reporting. Help identify recurring themes, trends or service issues by maintaining reliable complaint and satisfaction survey data. Handle resident information sensitively and confidentially, ensuring records are managed in line with data protection requirements. Provide general administrative support to the complaints team, including inbox management, document filing, meeting support and correspondence tracking. Promote a customer-focused and learning-led approach to complaints, recognising that complaints provide valuable insight into service quality and resident experience. Key requirements: Good administrative skills, with the ability to organise work, follow processes and meet deadlines. Strong attention to detail and accuracy when recording information, updating systems and handling correspondence. Good written and verbal communication skills, with the ability to communicate clearly, professionally and empathetically with residents and colleagues. Basic understanding of customer service principles and the importance of fair, respectful and accessible communication. Resident-focused, with a commitment to providing a helpful and professional service. Ability to use Microsoft Office applications and maintain electronic records; experience using a case management, housing or customer relationship management system is desirable. Ability to manage competing priorities, follow up actions and escalate issues when timescales are at risk. Awareness of confidentiality and data protection requirements when handling personal and sensitive information. Previous administrative or customer service experience is desirable. Our offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans
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Service Lead
Nacro - Southampton
from £37,781 a year
Field-basedPermanentFull time
Responsible for leading and managing a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people with complex needs. The role involves overseeing safeguarding, support and safety plans, staff performance, service quality and contractual KPIs, while ensuring compliance with organisational and regulatory requirements. The Service Lead also develops effective partnerships with external agencies and commissioners, manages rotas and operational resources, supports staff development, and ensures services provide safe, effective outcomes for service users.
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M1/M2 Qualified Traffic Management Operative - Tiverton
Pulse Personnel Ltd t/a Paramount Personnel - Tiverton
On-siteTemporaryFull time
M1/M2 Qualified Traffic Management Operative – Tiverton Our client requires Traffic Management Operatives in the Tiverton area to carry out tasks such as setting up temporary traffic lights, manning road closures and using a stop/go board and other Traffic Management roles. Successful candidates for the role of Traffic Management Operative should have:- Ability to work as part of a team Ability to carry out work to a high standard Good communication skills Traffic Management applicants must have: Lantra M1/2 and ideally an M5 (not essential) CSCS card (Preferred) Good timekeeping skills Willingness and flexibility to undertake some shifts out of normal working hours Willingness to carry out other tasks upon request Driving License (Preferred) Hours of work: Monday – Friday , days or nights. Rate of Pay: £13.00 To £13.50 per hour These will be PAYE positions so you will benefit from: Accrued Holiday Pay from day one Pension contributions (after a qualifying period) Weekly Pay Overtime at overtime rates 150% after 40 hours/nights/weekends No umbrella payments or fees Only Tax and National Insurance deductions and this will be shown on your payslip. This will start as a temporary role, but will become permanent after 3 months. So to apply for this M1/M2 Traffic Management role please send your CV through this website or call 0345 241 1000 for more information. Do you have a friend who is looking for work? Would you like free cash for their introduction? Then click on this link to recommend your friend www.paramountpersonnel.com/free-cash/ Please note: that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application. If you do not wish us to submit or use your CV please do email to ask us to destroy your CV as soon as possible to ensure it is not used.
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Housing Support Worker
Nacro - Bristol
from £27,807 a year
On-sitePermanentFull time
Provide person-centred housing and support to vulnerable adults, including individuals leaving prison or at risk of homelessness. The role involves assessing support needs, developing safety and support plans, assisting with housing and welfare benefits, and helping service users maintain their tenancies and develop independent living skills. Responsibilities also include managing property and tenancy issues, safeguarding, risk management, accurate record keeping, and working closely with probation, housing providers, courts, and other agencies to support positive outcomes and successful move-on into independent living.
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M1/M2 Qualified Traffic Management Operative - Ivybridge
Pulse Personnel Ltd t/a Paramount Personnel - Ivybridge
On-siteTemporaryFull time
M1/M2 Qualified Traffic Management Operative – Ivybridge Our client requires Traffic Management Operatives in the Ivybridge area to carry out tasks such as setting up temporary traffic lights, manning road closures and using a stop/go board and other Traffic Management roles. Successful candidates for the role of Traffic Management Operative should have:- Ability to work as part of a team Ability to carry out work to a high standard Good communication skills Traffic Management applicants must have: Lantra M1/2 and ideally an M5 (not essential) CSCS card (Preferred) Good timekeeping skills Willingness and flexibility to undertake some shifts out of normal working hours Willingness to carry out other tasks upon request Driving License (Preferred) Hours of work: Monday – Friday , days or nights. Rate of Pay: £13.00 To £13.50 per hour These will be PAYE positions so you will benefit from: Accrued Holiday Pay from day one Pension contributions (after a qualifying period) Weekly Pay Overtime at overtime rates 150% after 40 hours/nights/weekends No umbrella payments or fees Only Tax and National Insurance deductions and this will be shown on your payslip. This will start as a temporary role, but will become permanent after 3 months. So to apply for this M1/M2 Traffic Management role please send your CV through this website or call 0345 241 1000 for more information. Please note: that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application. If you do not wish us to submit or use your CV please do email to ask us to destroy your CV as soon as possible to ensure it is not used.
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M1/M2 Qualified Traffic Management Operative - Bristol
Pulse Personnel Ltd t/a Paramount Personnel - Bristol
On-siteTemporaryFull time
M1/M2 Qualified Traffic Management Operative – Bristol Our client requires Qualified M1/M2 Traffic Management Operatives in the Bristol area to carry out tasks such as assisting setting up temporary traffic lights, manning road closures and using a stop/go board. Successful candidates for the role of TM Operative should have:- Ability to work as part of a team Ability to carry out work to a high standard Good communication skills Applicants must have: CSCS card (Preferred) TTMBC Qualification M1/M2 Qualification Good timekeeping skills Willingness and flexibility to undertake some shifts out of normal working hours Willingness to carry out other tasks upon request Be able to pass a D&A test Hours of work: Monday - Friday , days & nights. 10 hour days (£130.00) and 12 hour nights (£156.00) Rate of Pay £13.00 per hour These will be PAYE positions so you will benefit from: Accrued Holiday Pay from day one Pension contributions (after a qualifying period) Weekly Pay No Umbrella payments or fees Only Tax and National Insurance deductions and this will be shown on your payslip This is a temporary role, but there is a possibility this could become permanent in the future so to apply for this role please send your CV through this website or call 0345 241 1000 for more information. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application. If you do not wish us to submit or use your CV, please do email to ask us to destroy your CV as soon as possible to ensure it is not used.
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Sundry Debt Officer - Part time
South Hams District Council - Totnes, Devon
£29,542 to £33,119 a year, pro rata
HybridTemporaryPart time
Fixed term contract - 2 years Are you an experienced debt recovery professional looking for your next challenge? We are seeking a motivated and customer-focused Sundry Debt Officer to join our team on a part time basis. In this key role, you will be responsible for the effective administration, billing, collection and recovery of a range of debts, including Sundry Debts, Housing Benefit Overpayments and Business Improvement District (BID) levies. You will play an important role in maximising income collection while ensuring customers are treated fairly and professionally. We're looking for someone who combines strong debt recovery experience with excellent communication and relationship-building skills and we welcome applications from candidates with experience in both the public and private sectors. While experience within local government will be advantageous, it is not essential. We are particularly interested in individuals who can demonstrate strong debt recovery skills, a customer-focused approach and commitment to achieving positive collection outcomes. For an informal conversation about the role, please contact David Hart, Benefits Team Leader, on 01803 861485 or david.hart@swdevon.gov.uk or Martin Pound, Principal Accountant, on 01803 861296 or martin.pound@swdevon.gov.uk Closing date: Sunday 27 September 2026 Interviews are expected to be held week commencing: 5 October 2026
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Nursery Practitioner
TeacherActive Ltd
£14.25 to £16 an hour
On-siteContractPart time
Job Title: Level 3 Nursery Practitioner Location: North Somerset Start Date: Immediate Start Salary: £14.25 - £16.00 per hour Are you a qualified Level 3 Nursery Practitioner looking for regular, reliable work in North Somerset? Do you have a strong understanding of the EYFS and a passion for supporting children’s learning and development? Are you looking for a Nursery Practitioner role where you can benefit from guaranteed work across established nursery settings? TeacherActive is proud to be working with a number of established nursery settings across North Somerset. Through our existing contracts with these nurseries, we have a consistent demand for qualified Level 3 Nursery Practitioners, offering you regular and guaranteed work within welcoming Early Years environments. We are looking for a Level 3 Nursery Practitioner to join us for an immediate start, with both short-term and long-term opportunities available. You will support children across the Early Years age range, following the EYFS framework, delivering engaging activities and helping to create a safe, nurturing and stimulating environment where children can learn and develop. The successful Level 3 Nursery Practitioner will have: • A Level 3 qualification in Early Years or Childcare • Experience working within a nursery or Early Years setting • Good knowledge of the Early Years Foundation Stage / EYFS • The ability to support children's learning, development and individual needs • A reliable and adaptable approach to working within different nursery environments • A caring, enthusiastic and positive attitude In return for the above you can expect to receive: • Guaranteed work through our established contracts with nursery settings across North Somerset • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme - Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in this Level 3 Nursery Practitioner position, then click APPLY NOW and I will be in touch regarding this fantastic opportunity. Email: Michelle.Kelly@teacheractive.com Contact Number: 0117 223 2200 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Sundry Debt Officer - Full time
South Hams District Council - Totnes, Devon
£29,542 to £33,119 a year
HybridTemporaryPart time
Fixed term contract - 2 years Are you an experienced debt recovery professional looking for your next challenge? We are seeking a motivated and customer-focused Sundry Debt Officer to join our team. In this key role, you will be responsible for the effective administration, billing, collection and recovery of a range of debts, including Sundry Debts, Housing Benefit Overpayments and Business Improvement District (BID) levies. You will play an important role in maximising income collection while ensuring customers are treated fairly and professionally. We're looking for someone who combines strong debt recovery experience with excellent communication and relationship-building skills and we welcome applications from candidates with experience in both the public and private sectors. While experience within local government will be advantageous, it is not essential. We are particularly interested in individuals who can demonstrate strong debt recovery skills, a customer-focused approach and commitment to achieving positive collection outcomes. For an informal conversation about the role, please contact David Hart, Benefits Team Leader, on 01803 861485 or david.hart@swdevon.gov.uk or Martin Pound, Principal Accountant, on 01803 861296 or martin.pound@swdevon.gov.uk Closing date: Sunday 27 September 2026 Interviews are expected to be held week commencing: 5 October 2026
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M1/M2 Qualified Traffic Management Operative - Blandford
Pulse Personnel Ltd t/a Paramount Personnel - Blandford Forum
On-siteTemporaryFull time
M1/M2 Qualified Traffic Management Operative - Blandford Our client requires Traffic Management Operatives in the Blandford area to carry out tasks such as setting up temporary traffic lights, manning road closures and using a stop/go board and other Traffic Management roles. Successful candidates for the role of TM Operative should have:- Ability to work as part of a team Ability to carry out work to a high standard Good communication skills Applicants must have: Lantra M1/2 and ideally an M5 (not essential) CSCS card (Preferred) Good timekeeping skills Willingness and flexibility to undertake some shifts out of normal working hours Willingness to carry out other tasks upon request Driving License (Preferred) Hours of work: Monday – Friday , days or nights. Rate of Pay: £13 per hour These will be PAYE positions so you will benefit from: Accrued Holiday Pay from day one Pension contributions (after a qualifying period) Weekly Pay Overtime at overtime rates No umbrella payments or fees Only Tax and National Insurance deductions and this will be shown on your payslip. This will start as a temporary role, but will become permanent after 3 months. So to apply for this role please send your CV through this website or call 0345 241 1000 for more information. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application. If you do not wish us to submit or use your CV, please do email to ask us to destroy your CV as soon as possible to ensure it is not used.
Read more