Complaints Coordinator
Pinnacle Group Limited - London
£28,000 to £28,000 a year
PermanentFull time
Pinnacle Group is looking for a Complaints Coordinator to join our Residential Management Services division and provide efficient and accurate administrative support to the complaints function within a social/ private housing environment. The role will help ensure that resident complaints are logged, acknowledged, monitored and progressed in line with organisational procedures, service standards, the Housing Ombudsman Complaint Handling Code, and the property Ombudsman code. The postholder will support timely complaint resolution, maintain accurate records, issue satisfaction surveys, collate responses, and help ensure that complaint information is captured to support learning and service improvement. Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies. This is a hybrid role with travel to our Chancery Lane, London office. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities will include: Receive, log and acknowledge complaints accurately on the complaints management system, ensuring all required information is recorded. Categorise complaints correctly and allocate them to the appropriate colleague, manager or service area for action. Track complaint cases from receipt to completion, monitoring progress against required timescales and escalating delays where necessary. Maintain accurate and up-to-date records of complaint activity, correspondence, outcomes, actions and supporting evidence. Support colleagues by chasing updates, gathering information and ensuring complaint records reflect current progress. Prepare and send routine complaint correspondence, including acknowledgements, updates, holding responses and closure communications, using approved templates where appropriate. Send satisfaction surveys to residents following complaint closure and accurately record responses on the relevant system. Support the production of complaint performance data by ensuring records are complete, consistent and suitable for reporting. Help identify recurring themes, trends or service issues by maintaining reliable complaint and satisfaction survey data. Handle resident information sensitively and confidentially, ensuring records are managed in line with data protection requirements. Provide general administrative support to the complaints team, including inbox management, document filing, meeting support and correspondence tracking. Promote a customer-focused and learning-led approach to complaints, recognising that complaints provide valuable insight into service quality and resident experience. Key requirements: Good administrative skills, with the ability to organise work, follow processes and meet deadlines. Strong attention to detail and accuracy when recording information, updating systems and handling correspondence. Good written and verbal communication skills, with the ability to communicate clearly, professionally and empathetically with residents and colleagues. Basic understanding of customer service principles and the importance of fair, respectful and accessible communication. Resident-focused, with a commitment to providing a helpful and professional service. Ability to use Microsoft Office applications and maintain electronic records; experience using a case management, housing or customer relationship management system is desirable. Ability to manage competing priorities, follow up actions and escalate issues when timescales are at risk. Awareness of confidentiality and data protection requirements when handling personal and sensitive information. Previous administrative or customer service experience is desirable. Our offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans
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Cover Supervisor
TeacherActive Ltd
£100 to £130 a day
On-siteTemporaryFull time
JOB DESCRIPTION Cover Supervisor Location: Brent Pay: £90-140 per day TeacherActive are looking for flexible and enthusiastic Cover Supervisor for our Secondary schools in the Brent area. All the work is set by class teachers, and you will be required to follow the lesson plans and ensure behaviour and lesson disruption is at a minimum. You will be able to work full time or part time with roles ranging from daily bookings to long term assignments. As a Cover Supervisor you will require the following: Excellent communication skills alongside good classroom management • Over 6 months experience within an educational environment • The ability to cover a variety of subjects • Good Communication skills • A good knowledge of the National Curriculum • A passion for teaching and a desire to make a difference TeacherActive will be able to offer successful Cover Supervisor a friendly and approachable service along with the following: • Competitive rates of pay • An experienced consultant who will support you in your placements • Introductions to other schools which use Cover Supervisors All our supply staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of Tax and National Insurance and there’s no messing around with admin charges coming out of your hard-earned cash. To apply, please contact Victoria on 0207 858 6655 or email your CV to victoria.grover@teacheractive.com About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Facilities Manager - Deptford Lounge
The Albany - SE8 4RJ
from £34,320 a year, pro rata
On-sitePermanentPart time
Deptford Lounge - Facilities Manager We are looking for a someone to support the Head of Buildings, Operations and Programming at Deptford Lounge and someone who is highly organised, detail-oriented, and committed to maintaining safe, compliant, and well-presented facilities. Salary £34,320 pro rata, per annum (0.8 FTE, annual salary £27,456) Contract Apply by 12.00noon, Tuesday 15 September Interview date Monday 21 and Tuesday 22 September at Deptford Lounge Link to recruitment pack and further details about the job post: https://www.thealbany.org.uk/vacancies/facilities-manager-deptford-lounge
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Sen Teaching Assistant
TeacherActive Ltd
£92 to £92 a day
On-siteTemporaryPart time
ALN Teaching Assistant Caerphilly September £92 per day Are you a highly experienced Teaching Assistant / TA looking for a new role that allows for flexibility? Can you follow instruction whilst maintaining a strong work ethic and positive attitude? Do you have any experience working alongside children with Special Educational Needs / ALN? TeacherActive are proud to be working with a Primary school based in the Caerphilly County Borough area. This school strives to create an ethos where all pupils are included and valued. They push the children to achieve their full potential whilst providing a safe, engaging learning environment where everyone is looked after, staff and pupils alike. This school is looking for a Teaching Assistant / TA who is comfortable teaching young pupils with Special Educational Needs / ALN. This will be a temporary, long-term role with the possibility of a permanent position for the right staff member. The successful Teaching Assistant / TA must work 1 on 1 with the pupils and demonstrate empathy, have the ability to adapt and think on their feet. The correct Teaching Assistant / TA for the role will have experience working with Manual Handling Please note this is an essential requirement. The successful Teaching Assistant / TA will have : • Genuine desire to inspire pupils and motivate other staff • Ability to assist the Teacher with classroom preparation and management • Ability to listen to and understand the pupils to assess their individual needs • Resilient approach and ability to incorporate differentiation • Previous experience is essential As a member of the TeacherActive supply team, you should expect to enjoy the following benefits: • We offer a competitive rate of pay no matter what job role. Teachers start at £172+, Cover supervisor £120+ and Teaching Assistants £80+ per day! • A dedicated team of consultants with an in-depth knowledge of our industry. • Free career and recruitment advice as well as free CPD training. • TeacherActive Referral Scheme – receive £100 gift when you refer a friend *Terms and Conditions apply. All our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of Tax and National Insurance, and there’s no messing around with admin charges coming out of your hard-earned cash. If you are interested in this ALN Teaching Assistant position, or want to hear about any of my other opportunities, please click ‘apply’ now, and I will be in touch with you to discuss further. Or, please don’t hesitate to contact me using the following details: Email: Danni.ensor@teacheractive.com TEL: 02920 099 995 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Behaviour Support Worker
TeacherActive Ltd
£90 to £110 a day
On-siteContractFull time
Job Title: Behaviour Support Worker Location: Wakefield Start Date: September Start Salary: £90 - £110 per day • Are you passionate about supporting children and young people with behavioural needs to achieve their full potential? • Do you have the confidence to provide personal care, manual handling, and positive behaviour support in a specialist educational setting? • Are you looking for flexible day-to-day work or a rewarding long-term Behaviour Support Worker role starting this September? TeacherActive is proud to be working with a welcoming specialist school in Wakefield that supports pupils across all Key Stages with a range of additional needs, including Social, Emotional and Mental Health (SEMH), autism, and complex behavioural needs. The school is committed to providing a safe, nurturing and inclusive environment where pupils are encouraged to develop confidence, independence and positive relationships. The school is looking to appoint a Behaviour Support Worker for either long-term or day-to-day work starting in September. The successful Behaviour Support Worker will provide both 1:1 and classroom support, helping pupils to regulate their behaviour, engage with learning and achieve positive outcomes, while confidently carrying out personal care and manual handling where required. The successful Behaviour Support Worker will have: • Experience supporting children or young people with behavioural needs, SEMH or additional needs • Confidence providing personal care and manual handling support • Experience working on a 1:1 basis and within a classroom environment • The ability to build positive relationships and effectively manage challenging behaviour • Strong communication and teamwork skills • A calm, patient and resilient approach In return for the above you can expect to receive: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market leading rates of pay • TeacherActive Referral Scheme – Receive up to £100 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash. If you are interested in this position, then click APPLY NOW and I will be in touch regarding this fantastic opportunity. EMAIL: Cameron.lennie@teacheractive.com CONTACT NUMBER: 0113 331 4945 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Senior Theatre Technician
Vision Redbridge Culture & Leisure - Ilford
from £36,609 a year
On-sitePermanentFull time
Would you like to join our technical team to ensure our audience members have a fantastic Theatre experience? Leading up to the successful re-opening of the Kenneth More Theatre, the theatre team are looking for a confident and passionate Senior Theatre Technician to ensure that all stage and technical requirements for every performances are met at the Kenneth More Theatre. The role leads technical operations, including fit-ups, performances, and get-outs, with a focus on audio engineering while providing support across lighting, staging and AV systems. You will liase and develop relationships with visiting Theatre Companies and other organisations. Responsibilities will also include overseeing the theatre programme at the Kenneth More Theatre and occasionally Redbridge Drama Centre and liasing with freelance staff and contractors on all the events. Other responsibilities include Installing and rigging stage equipment, masking, scenery and technical equipment and to be a friendly and welcoming member of the Kenneth More Team. Your duties will be varied and no two days are ever the same in our vibrant and creative venues. This is an exciting opportunity to be involved in the development of the KMT at a key time as we emerge from the closure and refurbishment of the theatre in a strong position for success.
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Hairdressing Lecturer
TeacherActive Ltd
£28.83 to £35.38 an hour
On-siteTemporaryPart time
â™€ï¸ Hairdressing Lecturer – Swansea Location: Swansea Start Date: Immediate Start Salary: £28.83 – £35.38 per hour â° Contract: Long-term, Part-time Are you an experienced Hairdressing Lecturer with a passion for developing learners’ practical skills? Do you have strong industry knowledge and the ability to deliver engaging, practical Hairdressing sessions? Are you confident supporting Level 1 learners to develop their skills and progress within Hairdressing? TeacherActive is proud to be working with a further education setting in Swansea who are looking to appoint a Hairdressing Lecturer. The setting provides learners with opportunities to develop their practical skills and knowledge in a supportive learning environment. The setting is looking to take on a Hairdressing Lecturer on a long-term, part-time basis with an immediate start. The successful Hairdressing Lecturer will deliver practical sessions to Level 1 learners, supporting them to develop their Hairdressing skills, confidence and understanding. âœ‚ï¸ The Successful Hairdressing Lecturer Will Have: • A relevant qualification in Hairdressing • Experience working within the Hairdressing industry • Experience delivering practical Hairdressing sessions • The ability to engage and support Level 1 learners • Strong communication and organisational skills • A positive and adaptable approach In Return, You Can Expect: • A dedicated team of consultants available 24/7 to help you with the easy onboarding process • CPD Courses and certificates as part of the My-Progression channel • Market-leading rates of pay • TeacherActive Referral Scheme – receive up to £100 when you refer a friend. Terms and Conditions apply. PAYE Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of Tax and National Insurance, with no unnecessary admin charges coming out of your hard-earned cash. Interested in this opportunity? Click ‘APPLY NOW’ and I’ll be in touch regarding this fantastic opportunity. EMAIL: phoebe.emery@teacheractive.com CONTACT NUMBER: 01792 717477 About TeacherActive TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services. Safeguarding and DBS Compliance Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
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Lettings Officer
Pinnacle Group Limited - London
£30,000 to £30,000 a year
PermanentFull time
Pinnacle Group is seeking a highly organised and detail-oriented Lettings Officer to join our Pinnacle Partnerships team within our Homes Division. This role requires a strong background in Affordable and Social Lettings, as you’ll manage complex council nominations and oversee all administrative functions in the lettings process. You’ll play a key role in delivering exceptional customer service, progressing applications, coordinating move-ins and ensuring compliance with all relevant documentation. If you thrive under pressure and enjoy working in a fast-paced environment, this is an excellent opportunity to join a dynamic team. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have proven experience in lettings and property management, specifically within affordable and social housing and a solid understanding of council nomination processes. You’ll be highly organised, able to manage competing deadlines and demonstrate exceptional attention to detail. Strong IT skills, excellent communication abilities and a customer-focused approach are essential. If you can work independently, adapt to changing priorities, and maintain accuracy under pressure, we’d love to hear from you. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities: Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems. Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey. Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames. Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated. Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements. Drafting addendums, pet licences, parking agreements and various other legal documentation. Ensuring invoices are checked for completion and paid in a timely manner. Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes. Communicate clearly and effectively with residents, managing the digital customer contact. Key requirements: Strong background in Affordable and Social Lettings, with a clear understanding of complex council nomination processes. Highly organised, able to manage competing deadlines and work effectively under pressure. Excellent administrative and communication skills, with strong attention to detail. Proven ability to deliver outstanding customer service in a fast-paced, ever-changing environment. Proficient in IT systems (Word, Excel, CRM platforms) and capable of performing a wide range of housing management and administrative tasks. Our Offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans
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Property Manager
Pinnacle Group Limited - London
£35,000 to £35,000 a year
PermanentPart time
Pinnacle Group are looking for an experienced Property Manager to join our Homes Team and manage a portfolio of affordable housing across the South and West London patch, covering Hounslow, Brent, Merton and Lewisham. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience. The portfolio size is currently under review and may be reduced in the future. Our Homes Divisiondelivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidatewill have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio. A full UK driving licence and access to a vehicle are essential. This is a remote, site-based role, with site visits and travel required across the areas of Hounslow, Brent, Merton and Lewisham. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities: Report directly to the Housing Manager and deliver on the strategic and operational objectives set for the portfolio. Take full ownership and accountability for the assigned sites across West and South London, ensuring they are maintained to a high standard and meet all contractual and compliance requirements Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work. Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments. Address and manage anti-social behaviour cases, including the preparation and serving of legal notices and represent the organisation in court proceedings when necessary. Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication Prepare and support the production of accurate and timely monthly/quarterly client reports. Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay. Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions. Manage residential compliance, log and track tenant repairs using different softwares and client systems, and oversee defect resolution. Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements. Key requirements: Strong understanding of affordable rent unit management, residential lettings, and up-todate knowledge of housing legislation and best practice. Proven experience in front-line housing management, delivering high-quality customer service. Excellent IT skills, including proficiency in Microsoft Word and Excel. Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting. Highly proactive and capable of working independently under own initiative. Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders. Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications. Use of own vehicle. All mileage expenses are fully reimbursed. Our Offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area,including: Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans
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Community Outreach Adviser
Citizens Advice South Lincolnshire - Spalding
£24,650 to £25,000 a year
On-sitePermanentFull time
We are looking to appoint a full-time, field-based Community Outreach Adviser to join our team, working at venues across South Holland. With offices in Grantham, Spalding and Stamford, as well as outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with over 60,000 issues and secured more than £7 million in additional income for them. We are here for everyone, helping people to move forward with their lives. This is a new, peripatetic role funded through the Crisis & Resilience Fund. It is designed to make our advice services more accessible to local communities and to expand our outreach provision.
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