Electrical Estimator
Princebuild Limited - Peterborough
Competitive Salary - Depending on experience, skills and qualifications
On-sitePermanentFull time
Electrical Estimator Peterborough (with travel as required) Full-time (42 hours per week) Build Your Future With Princebuild Are you an enthusiastic and experienced Electrical Estimator with a passion for Building Services? We’re growing our Building Services team at our Peterborough Branch and are excited to welcome a talented professional who’s ready to make a real difference. If you take pride in delivering high-quality work, enjoy collaborating with others and are looking for a role where your skills and ideas are valued, we’d love to hear from you! Join our friendly team at Princebuild and help us shape the future of our success. What We Offer We believe in recognising and rewarding great work. Our benefits include: - • Competitive salary • Company vehicle with fuel card or allowance • Corporate clothing • Employee profit share scheme • 21 days’ holiday plus bank holidays, increasing after 2 years’ continuous service • Early finish on Fridays • Departmental bonuses and long service awards • Health and wellbeing support, including access to qualified Mental Health First Aiders • Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects • Ongoing training, development, and clear career progression opportunities • An inclusive employer, accredited by Investors in People and Positive About Disabled People • Regular social events and charity initiatives throughout the year Job Description This role is for a dedicated and detail oriented Electrical Estimator to support a wide variety of commercial, retail and industrial projects typically ranging from £10,000 to £1,000,000 in value. Reporting to the Executive Manager, you’ll take the lead in preparing accurate bids, tenders and estimates, whilst continually improving our estimating processes. You’ll play a key role within the team and work closely with our clients to understand the project needs, all whilst ensuring that every project is delivered safely, efficiently, profitably, and to the highest standard of client satisfaction. This is a key role within the team, contributing to strong communication, collaboration, and a culture built on Building, Sharing and Caring throughout project delivery. Key Responsibilities • Manage all aspects of electrical estimating, bringing proven experience from a similar role. • Review and interpret contract design and construction drawings, specifications and schedules. • Analyse documents, scope of works, material and time calculations for electrical installations. • Identify project risks, exclusions, assumptions and opportunities during the estimating and tendering process. • Collaborate with the client, their agent or on-site personnel to gather the information necessary for accurate estimates. • Prepare and submit competitive bids, tenders and estimates under the guidance of the Executive Manager. • Obtain, review and negotiate quotations from suppliers and specialist subcontractors. • Assess project profitability and suggest ways to improve efficiency and cost effectiveness. • Prepare valuations, variations and final accounts. • Assist with the preparation and management of project budgets and cost forecasts. • Attend regular site meetings with clients and project teams. • Support all project management activities and be involved in managing projects to ensure the continuity and productivity of the department during quieter estimating periods. • Manage allocated projects from pre-construction through to completion and handover when required. • Assist with the planning, programming and coordination of electrical works, labour, materials, plant and subcontractors • Monitor project progress against programme, budget and agreed timescales, identifying and addressing any issues at the earliest opportunity. • Manage project variations and ensure additional works are appropriately identified, priced, recorded and agreed. • Work closely with the wider project team to ensure projects are delivered safely, efficiently, on time and within budget. • Ensure all project documentation, records, drawings, quotations and relevant information are maintained accurately and up to date. • Assess project profitability and monitor financial performance throughout the project lifecycle. • Identify and implement improvements to any aspect of the service that we provide. • Support the procurement of new clients, suppliers and subcontractors and maintain positive working relationships. • Promote and monitor Health & Safety practices on site and ensure works are undertaken in accordance with Company procedures and relevant legislation. • Monitor and report on job profitability. • Regular use of bespoke computer systems and other software packages (Word, Excel, Project) as part of your day to day work. • Duties and responsibilities will vary in line with progress. Our Commitment to Inclusion Princebuild is proud to be an equal opportunities employer, committed to building an inclusive and supportive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences. If you require any adjustments during the recruitment process, please let us know – we are here to support you. Important Information • This role is subject to an Enhanced DBS check (including Children’s and Adults’ Barred Lists) and may require additional client-specific vetting. • This role may require travel and occasional overnight stays as needed. • The above information should only be used as a guide to the duties and responsibilities expected. • It should be noted that the duties and responsibilities might not include or be limited to the information give above as these may vary from time to time, depending on the contracts in hand and in accordance with the manager’s discretion.
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Female Support Worker
Elite Care Solutions Ltd - Scunthorpe
HybridPermanentFull time
We are seeking a compassionate and dedicated female Support Worker (At clients request) to provide high-quality care and assistance to a young man with learning disabilities. The role involves supporting clients with daily activities, ensuring their safety, and promoting independence. Candidates should be committed to delivering person-centred care and possess a genuine desire to make a positive difference in people's lives. This paid position offers an opportunity to develop your skills within a supportive team dedicated to enhancing the wellbeing of those in need.
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Building Services Manager (Electrical)
Princebuild Limited - Peterborough
Competitive Salary - Depending on experience, skills and qualifications
On-sitePermanentFull time
Building Services Manager (Electrical) Peterborough (with travel as required) Full-time (42 hours per week) Build Your Future With Princebuild We are looking for a driven and experienced Building Services Manager (Electrical) to join our team in Peterborough, supporting the successful delivery of electrical projects from estimating and tendering through to completion. This is a varied role combining project management, electrical expertise, estimating, commercial awareness and team leadership, working across a diverse portfolio of commercial, retail and industrial projects valued from £10,000 to £1,000,000. At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities. This role offers the opportunity to develop your career in a supportive environment where your contribution genuinely matters and where you will be trusted to make a difference. We are looking for someone who communicates clearly, takes ownership, works collaboratively and consistently delivers high standards while reflecting our values in everything they do. What We Offer We believe in recognising and rewarding great work. Our benefits include: • Competitive salary • Company vehicle with fuel card or allowance • Corporate clothing • Employee profit share scheme • 21 days’ holiday plus bank holidays, increasing after 2 years’ continuous service • Early finish on Fridays • Departmental bonuses and long service awards • Health and wellbeing support, including access to qualified Mental Health First Aiders • Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects • Ongoing training, development, and clear career progression opportunities • An inclusive employer, accredited by Investors in People and Positive About Disabled People • Regular social events and charity initiatives throughout the year Job Description What You’ll Be Doing Reporting to an Executive Manager, you will take responsibility for the successful estimating, management and delivery of electrical projects, working closely with clients, the Building Services team, Project Managers, site teams, subcontractors and suppliers. You will help ensure projects are delivered safely, efficiently, to programme, within budget and to the highest standard, while maintaining strong client relationships. This is a key role within the team, contributing to strong communication, collaboration, and a culture built on Building, Sharing, and Caring throughout project delivery. Key Responsibilities • Lead the delivery and management of electrical projects from tender and estimating through to completion and final account. • Prepare estimates, tenders, quotations and pricing documents, including reviewing drawings, specifications and contract requirements. • Understand and interpret contract designs, construction drawings and technical information. • Monitor project costs, profitability, forecasting, valuations, variations and final accounts. • Attend client, design and site meetings and communicate effectively with clients, consultants and project stakeholders. • Prepare contract programmes, progress reports, contractor reports and cost/performance updates. • Manage and coordinate electrical engineers, trade operatives, subcontractors and suppliers. • Monitor programme, materials, labour and resources to ensure projects remain on track. • Price, negotiate and agree variations and instructions with clients or their representatives. • Ensure Health & Safety/CDM requirements are effectively managed and monitored throughout project delivery. • Verify and authorise trade operatives’ timesheets and support effective resource management. • Provide leadership, mentoring and professional development for engineers and other team members. • Maintain strong client relationships and ensure exceptional levels of customer care. • Support the development of new clients, suppliers and business opportunities. • Identify and implement improvements to project delivery, systems and customer service. • Use Princebuild’s bespoke systems and software including Microsoft Word, Excel and Project. • Undertake additional duties and responsibilities in line with the progression of the role and the needs of the business. Our Commitment to Inclusion Princebuild is proud to be an equal opportunities employer, committed to building an inclusive and supportive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences. If you require any adjustments during the recruitment process, please let us know – we are here to support you. Important Information • This role is subject to an Enhanced DBS check (including Children’s and Adults’ Barred Lists) and may require additional client-specific vetting. • This role may require travel and occasional overnight stays as needed. • The above information should only be used as a guide to the duties and responsibilities expected. It should be noted that the duties and responsibilities might not include or be limited to the information given above as these may vary from time to time, depending on the contracts in hand and in accordance with the manager’s discretion.
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Night Support Worker – Leybourne (Female only)
Percy Hedley Foundation - Newcastle upon Tyne
from £26,823 a year
On-sitePermanentFull time
Who Are We? The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Please note we do not offer sponsorship, applicants must have the right to work in the UK. **please note due to the current demands of the service this requirement is for female staff only in order to provide support to female residents** We are on the lookout for a talented, creative, and unique Support Worker with a passion for supporting young adults to live their best life and join our incredible team at Leybourne House. Leybourne is a high energy service with a clear focus on delivering the highest standard of person-centred care and support. As the newest member of our team, you will have a proactive approach, be an excellent communicator and hold a good understanding of positive behaviour support. A great sense of humour and ability to make a good cuppa is essential too! We uphold the values of positive behaviour support, choice, and autonomy for our young people to lead fulfilling lives, with clear strategies that focus on wellbeing, positive behaviour support and people strategies, all that link directly into the foundation values and promote wellbeing for our young people and staff too. Leybourne is a small residential service within the centre of our community that specialises in supporting young adults with learning and physical disabilities on either a 1:1 or 2:1 basis, that require personal care and support. Comments from our team on why they love working at Leybourne “Making a difference to young people’s lives” “Being able to support the young people with new experiences is so rewarding” “The young people we support are amazing and there’s never a dull moment” “You get to do activities you wouldn’t normally” “The teamwork is great, great incentives, great team” “No day is the same, it’s a fun place to work’” If you think you have what it takes to join our team we would love to hear from you. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: 31 days holiday, rising to 36 days after 5 years service (includes bank holiday entitlement) Loyalty awards starting at 2 years’ service Access to a rewards scheme designed to save money on shopping Access to Blue Light Card Contributory Pension Scheme Induction and ongoing training Employee Assistance Programme Cycle to Work Scheme Wellbeing support (including occupational health, physio services and counselling services) Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month) We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator’s legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 & 2023) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.
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Support Worker – Leybourne (Female only)
Percy Hedley Foundation - Newcastle upon Tyne
from £26,064 a year
On-sitePermanentFull time
Who Are We? The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We have five sites providing specialist education, adult day services, residential care and independent supported living to our service users. Our sites are based in Forest Hall, Killingworth, Jesmond, Newcastle City Centre and North Shields. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Please note we do not offer sponsorship, applicants must have the right to work in the UK. Please note due to the current demands of the service this requirement is for female staff only in order to provide support to female residents. We are on the lookout for a talented, creative, and unique Support Worker with a passion for supporting young adults to live their best life and join our incredible team at Leybourne House. Leybourne is a high energy service with a clear focus on delivering the highest standard of person-centred care and support. As the newest member of our team, you will have a proactive approach, be an excellent communicator and hold a good understanding of positive behaviour support. A great sense of humour and ability to make a good cuppa is essential too! We uphold the values of positive behaviour support, choice, and autonomy for our young people to lead fulfilling lives, with clear strategies that focus on wellbeing, positive behaviour support and people strategies, all that link directly into the foundation values and promote wellbeing for our young people and staff too. Leybourne is a small residential service within the centre of our community that specialises in supporting young adults with learning and physical disabilities on either a 1:1 or 2:1 basis, that require personal care and support. Comments from our team on why they love working at Leybourne “Making a difference to young people’s lives” “Being able to support the young people with new experiences is so rewarding” “The young people we support are amazing and there’s never a dull moment” “You get to do activities you wouldn’t normally” “The teamwork is great, great incentives, great team” “No day is the same, it’s a fun place to work’” If you think you have what it takes to join our team we would love to hear from you. For more information, please contact our recruitment team on 0191 2381301 (We politely request no calls from recruitment agencies in relation to this post) Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: 31 days holiday, rising to 36 days after 5 years service (includes bank holiday entitlement) (pro-rata for part-time staff) Loyalty awards starting at 2 years’ service Access to a rewards scheme designed to save money on shopping Access to Blue Light Card Contributory Pension Scheme Induction and ongoing training Employee Assistance Programme Cycle to Work Scheme Wellbeing support (including occupational health, physio services and counselling services) Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month) We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator’s legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 & 2023) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.
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Support Worker – Wansbeck
Percy Hedley Foundation - Newcastle upon Tyne
from £26,064 a year
On-sitePermanentFull time
The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Please note we do not offer sponsorship, applicants must have the right to work in the UK. Wansbeck House is an 8 bedded flat on the site of the Northern Counties School. Our residents are aged 17-30 and may live with us on a 52-week placement or a 38-week placement. Our young people may attend school, college, or day services Mon-Fri, which could be 5 days or could be less. Wansbeck provides the care and support around their educational/social care package. We are looking for a Support Worker with a passion for supporting young people in the highest standard of person-centred care to join our team at Wansbeck. It is a busy, lively environment full of fun and laughter where no two days are the same. Our young people may require support with day-to-day activities including moving and handling, personal care, medication administration and feeding. As well as supporting our young people to choose and engage in activities and opportunities for socialising and maintaining relationships. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: 31 days holiday, rising to 36 days after 5 years service (includes bank holiday entitlement) (pro-rata for part-time staff) Loyalty awards starting at 2 years’ service Access to a rewards scheme designed to save money on shopping Access to Blue Light Card Contributory Pension Scheme Induction and ongoing training Employee Assistance Programme Cycle to Work Scheme Wellbeing support (including occupational health, physio services and counselling services) Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month) We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator’s legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 & 2023) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.
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Support Worker – Tyne House (Female only)
Percy Hedley Foundation - Newcastle upon Tyne
from £26,064 a year
On-sitePermanentFull time
The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We have five sites providing specialist education, adult day services, residential care and independent supported living. Our sites are based in Forest Hall, Killingworth, Jesmond, Newcastle City Centre and North Shields. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Please note we do not offer sponsorship, applicants must have the right to work in the UK. Please note due to the current demands of the service this requirement is for female staff only in order to provide support to female residents. We are looking for a Support Worker with a passion for helping people to join our team at Tyne House on a permanent basis. Tyne House is a residential home with 7 specialist rooms. Offering tailored and positive support to individuals with specific and complex needs within our adapted-for-purpose building, based in Jesmond, Newcastle. As part of the team at Tyne House you will be supporting people living with us with complex needs and with their ongoing development and daily living. Ensuring the people living in Tyne House needs are met by following support plans and providing individuals with practical and emotional care enabling further independence and achieving positive outcomes. The people we support have varying communication needs therefore communicate through, VOCA’s, word boards, print symbols and pictures in addition to verbal communication. Successful candidates will encourage and promote effective communication for all. You will encourage and support people to carry out all daily household tasks such as shopping, days out, cooking, tidying and washing. Successful candidates will support with administration of medications and personal care tasks. There are also times when our residents will need support with managing behaviours of concern. Where there is a training need identified these will be provided. The people at Tyne are encouraged to be part of the community and staff support them to access social events and activities such as the local pub, bowling and swimming to name but a few. It is a high energy and friendly service with an absolute focus on delivering the highest standard of person-centred care. As the newest member of our amazing team, you will have a proactive approach and be an excellent communicator. A great sense of humour is an important asset as well as holding a good understanding of positive behaviour support. This service provides round the clock residential care so you must be fully flexible Monday – Sunday. If you think you have what it takes to join our team we would love to hear from you. For more information, please contact our recruitment team on 0191 2381301 (We politely request no calls from recruitment agencies in relation to this post) Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: 31 days holiday, rising to 36 days after 5 years service (includes bank holiday entitlement) (pro-rata for part-time staff) Loyalty awards starting at 2 years’ service Access to a rewards scheme designed to save money on shopping Access to Blue Light Card Contributory Pension Scheme Induction and ongoing training Employee Assistance Programme Cycle to Work Scheme Wellbeing support (including occupational health, physio services and counselling services) Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month) We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator’s legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 & 2023) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.
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Office Cleaner
WDC, Whale and Dolphin Conservation - Chippenham
from £12.71 an hour
On-sitePermanentPart time
Reporting to the Head of supporter relations and facilities management, you will be responsible for the daily maintenance of the Chippenham based office, Brookfield House, 38 St Paul Street, Chippenham SN15 1LJ. You will be expected to carry out the cleaning of all office space and ensure that the building is clean and in an orderly condition for all staff (volunteers & external visitors)
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Support Shift Engineer (Early)
Route 101 Limited - Bristol
£30,000 to £33,000 a year
HybridPermanentFull time
We are seeking a proactive, dynamic and talented Support Engineer to join our existing shift teams supporting a key government client and other Customer solutions built and integrated on our Partner platform technologies. This role will combine a focus on technology and customer success, supporting business critical solutions that allow our client to deliver next generation Customer experiences to their users. You will work with Customers and colleagues to diagnose and troubleshoot incidents; engage with Partners to escalate issues and drive platform performance, stability and assurance. The successful candidate will also work with other internal stakeholders such as account managers and senior leadership to deliver customer success to this key client and our extended customer base. Successful candidates will receive training in key Partner platform technologies such as NICE CXone, but will already having an understanding and experience of working within a technical and ideally an ITIL service driven support environment. We are seeking technically minded, enthusiastic individuals who are willing to invest in learning new technologies that carves out a career journey within our organisation. Key Responsibilities Provide 1st / 2nd line support for key Partner technologies such as NICE and Gamma to a key government client and to our extended Customer base. Create and update support tickets on our ITSM system and provide regular progress updates on incidents to our customers and other stakeholders. Investigate, troubleshoot and resolve complex issues related to voice, chat and other digital contact centre channels such as social media, utilized by our Customers as part of their solutions. Raise cases to Partner Support teams, track progress and escalate into Partner teams and senior management where necessary. Work within the boundaries of key ITIL processes such as Incident and Problem Management and Change Enablement to support the governance around our Service Management Centre. Fulfil standard configuration service requests raised by our Customers into our Service Management Centre to evolve and enhance our Customer solutions as part of their support package. Provide change and maintenance notifications to customers where necessary and field any associated queries relating to partner change activity.
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Enabling Support Worker
ubu - Leeds
On-sitePermanentFull time
By joining our Enabling Support Team you are part of our crucial front line! and will be trained accordingly to provide vital support to those we serve, support that is of the highest quality and consistency. We achieve this by equipping you with effective listening and communication skills and expect from you an already innate sense of respect, kindness and duty of confidentiality for others. You will need to possess, a positive ‘can do’ approach and the ability to rise to challenges with integrity, discipline, calmness and self confidence in providing those we serve with the ultimate aim of: greater independence, self esteem and happiness.
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