Coordination & Planning Manager
Thames Water - Reading, Home Counties
£47,000 to £58,000 a year
PermanentFull time
Power Resilience plays an important part in Thames Water’s ability to provide safe, reliable services to millions of customers. We’re growing our Power Resilience team to strengthen how power is planned, maintained and enhanced across our operations. We’re looking for people with strong coordination, planning and collaboration skills to join this developing team and help shape a joined-up, data-led approach to Power Resilience across Thames Water. What you’ll be doing as Coordination & Planning Manager: As Coordination & Planning Manager, you’ll lead the planning and coordination of power-related activity across Thames Water. You’ll help ensure critical maintenance, resilience improvements and outage activities are planned effectively, delivered successfully and aligned with customer service levels and regulatory requirements. You’ll work closely with operational teams across Thames Water to support effective Power Resilience delivery, identify opportunities to reduce potential conflicts and help minimise disruption to capital delivery programmes wherever possible. This is a great opportunity to contribute to a vital area of UK infrastructure and make a meaningful difference to customers and the environment. As the team grows, you’ll have the opportunity to share your ideas, help shape future ways of working and bring your experience to create lasting positive impact across Thames Water. Base location: Hampton Coal Wharf - TW12 2ES or Reading - Kemble Court - RG2 6AD Working pattern or hours: 36 Hours per week (Monday to Friday) Day-to-Day responsibilities will include: - Planning team support and leadership: You’ll support, guide and develop the planning team, bringing together Power Resilience engineering, analytics and operational delivery plans to help deliver the Power Strategy. - Coordination and planning: You’ll oversee the coordination and planning of power-related field activities, helping ensure work is aligned with SLAs, regulatory requirements and business priorities. - Collaboration and integration: You’ll work closely with Power Resilience colleagues and wider teams to keep plans aligned across engineering, maintenance, operations and delivery, balancing operational needs with resilience investment priorities. - Stakeholder coordination: You’ll build positive working relationships with internal and external teams to coordinate planned and reactive works, make the best use of resources and minimise service disruption. - Performance and compliance: You’ll develop, monitor and report on planning KPIs, budgets and compliance with internal policies and external standards, supporting high-quality planning performance, continuous improvement and shared success. What you’ll bring to the role: - Experience in planning or coordination within utilities, engineering or another regulated environment. - Experience supporting, guiding or developing a team. - Experience working collaboratively with engineering, operations, contractor or delivery teams. - Experience using digital tools or data insights to improve planning would be helpful, but is not essential. - Planning, coordination, technical or engineering qualifications would be helpful, but we also welcome equivalent experience. To help you succeed in this role, we’re looking for: - A good understanding of planning and coordination principles, tools and systems, such as MS Project, SAP or similar. - The ability to analyse information, solve problems and make informed recommendations. - Commercial awareness and confidence working with information from different sources and stakeholders. - Good IT skills, including the ability to use planning and reporting software. What’s in it for you? - Offering a salary between £47,000 and £58,000 per annum, depending on skills and experience. - Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays). - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to a wide range of benefits designed to support you and your family’s health, wellbeing and finances, from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Battery and Generator Contract Supervisor
Thames Water - Reading, Home Counties
£38,000 to £50,000 a year
PermanentFull time
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you’ll be doing as a Battery and Generator Contract Supervisor: The Contract Supervisor will ensure that auxiliary power assets are operationally ready by supervising and coordinating the day-to-day activities of contractors delivering power maintenance services. In this role you will ensure activities are completed safely, to the required quality standards and in line with resilience objectives. You will be responsible for identifying risks, ensuring all power maintenance records are maintained and escalating issues or non‑compliance to team leaders. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Location can be flexible for both London or Thames Valley (e.g., Hampton, Mogden, Reading & Basingstoke) Working pattern or hours: 36 Hours per week (Monday to Friday) Key responsibilities: - Quality and Compliance: You will check the quality of completed maintenance work, ensuring compliance with procedures, safety standards and service requirements. - Contractor Oversight and Support: You will provide guidance and support to contractor teams, fostering a culture of high performance and continuous improvement. - Problem Solving: You will use judgement and analysis to resolve issues, escalate concerns and optimise resource use. - Communication and Stakeholder Coordination: You will exchange information with contractors, colleagues and stakeholders with tact and diplomacy to support smooth on‑site delivery and timely issue resolution. What you should bring to the role? - Experience supervising or coordinating contractor teams in mechanical engineering and/or maintenance. - Strong understanding of maintenance procedures and safety standards. - Demonstrable experience in quality checking, compliance monitoring and escalation. - Further qualifications in contract management or asset management (desirable). The essential criteria to help you succeed in this role is: - Good understanding of mechanical engineering concepts and maintenance procedures. - IT literacy for record keeping and reporting. - Full UK Driving License. What’s in it for you? - Offering a salary between £38,000 to £50,000 per annum, depending on skills and experience. - Car allowance of £4,500pa - Annual Leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Battery and Generator Maintenance Team Leader
Thames Water - Oxford, Home Counties
£55,000 to £68,000 a year
PermanentFull time
Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to strengthen how power is planned, maintained and enhanced across our operations. We are looking for talented individuals to join this growing team and help shape a coordinated, data-led approach to managing Power Resilience across Thames Water. What you’ll be doing as a Battery and Generator Maintenance Team Leader: The Maintenance Team Leader supports contractor delivery to meet safety, compliance and performance standards, ensuring critical standby power assets are maintained and tested effectively so they are ready to support operations during power disruptions. As Maintenance Team Leader, you will be responsible for overseeing maintenance performance across a diverse portfolio of critical assets, providing operational assurance through site audits and identifying opportunities to enhance resilience processes and ways of working across Thames Water. This is a unique opportunity to contribute to a vital area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will play an important role in shaping future ways of working and bringing their expertise to create lasting positive impact across Thames Water. Base location: Location can be flexible for both London or Thames Valley (e.g., Hampton, Beckton, Maple Lodge, Cirencester, Reading, Slough, Swindon & Oxford) Working pattern or hours: 36 Hours per week (Monday to Friday) Key responsibilities: - Contract Management and Delivery Oversight: You will oversee contractor performance, ensuring all maintenance activities are delivered to agreed standards, timelines and budgets while fostering positive and collaborative working relationships. - Quality Assurance and Compliance: You will implement and monitor quality assurance processes and compliance across contracted works, manage performance reporting and ensure risks are identified, addressed and escalated where necessary. - Stakeholder Engagement and Continuous Improvement: You will act as the primary interface between Thames Water supervisors and contractor organisations, supporting effective communication, collaboration and timely resolution of issues while encouraging continuous improvement. What you should bring to the role? - Experience managing contractor delivery within engineering, mechanical or utilities environments. - Experience overseeing planned work, managing budgets and ensuring compliance. - Proven ability to coordinate cross-functional teams and external contractors while building strong working relationships. The essential criteria to help you succeed in this role is: - In-depth knowledge of mechanical engineering and maintenance principles. - Strong understanding of management, asset management and quality assurance. - Strong analytical and problem-solving skills. - Full UK Driving Licence. - IT literacy, including maintenance and contract management systems. What’s in it for you? - Offering a salary between £55,000 to £68,000 per annum, depending on skills and experience. - Car allowance of £4,500 per annum. - Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays). - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to a wide range of benefits designed to support you and your family's health, wellbeing and finances, from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Contact Channel CX Lead
Thames Water - Reading, Home Counties
£62,650 to £70,000 a year
PermanentFull time
Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You’ll lead the charge in breaking down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you’ll be doing as Contact Channel CX Lead - Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. - Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints - Best Practice Implementation: Apply best practices in channel management and campaign strategy to drive performance outcomes and enhance customer satisfaction. - Insight Integration: Integrate customer insights, business intelligence, and dashboarding to identify pain points and address the drivers behind customer contact. - Experience Design: Champion cross-channel storytelling and holistic experience design to create seamless and engaging interactions throughout the customer lifecycle. - Technology Adoption: Prepare the organisation for the adoption of new communications platforms and emerging technologies, ensuring readiness for transformation and innovation. - Collaboration Facilitation: Facilitate collaboration across traditionally siloed teams and processes, building unified and effective customer journeys. - Stakeholder Engagement: Engage stakeholders effectively and provide leadership in driving cross-functional projects and continuous improvement initiatives. Base location: Hybrid/Reading (minimum one day in the office per week, with flexibility to attend additional days as required for team meetings, projects, or during onboarding) Working pattern or hours: 36 hours per week (Monday to Friday) What you should bring to the role - Proven experience in channel management, campaign management, marketing, communications, public relations, or service design—especially in email and SMS channels. - Expertise in designing and optimising end-to-end customer journeys. - Experience leading journey managers and channel owners. - Strong background in gathering insights, business intelligence, and dashboarding. - Demonstrated ability to leverage data for informed decision-making. - Ability to bridge traditionally siloed teams and processes to foster integrated customer experiences. - Familiarity with communications technology platforms such as SAP, Salesforce, Adobe, and AWS. - Excellent stakeholder engagement and leadership skills. - Deep knowledge of multi-channel customer journeys and channel best practice. - Experience in service design, journey mapping, and customer research. - Strong analytical skills and commercial awareness. - Leadership experience managing high-performing teams. - Experience in Agile product delivery environments. (desirable) - Background in campaign management, marketing, communications, or PR. (desirable) - Knowledge of new contact technologies and digital transformation. (desirable) What’s in it for you? - Competitive salary from £62,650 - £70,000 per annum depending on skills and experience. - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays) - Car Allowance. - Performance-related pay plan directly linked to company performance measures and targets - Generous Pension Scheme through AON - Private Medical Health Care. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Planned Maintenance Optimisation Specialist-BHS
Thames Water - Slough, Home Counties
£36,800 to £36,800 a year
PermanentFull time
Please note this is a fixed-term contract opportunity for a 12-month maternity cover. In this exciting role, you will be responsible for owning all aspects of the Blockage Hotspot (BHS) programme. Ensuring that the correct programme is created, tendered, managed and delivered to budget. You will ensure that all costs and payments for the programme are tracked, delivered and signed off in line with current methodologies. What you’ll be doing as a Planned Maintenance Optimisation Specialist-BHS You will also be responsible for building excellent relationships with internal and external stakeholders across finance, the field and our contractors. Ensuring that our contractors follow the correct Thames Water guidelines and ways of working for Health and Safety, reporting and behaviours. Other accountabilities include: - Manage the Blockage Hotspot (BHS) programme to deliver the correct surveys and cleaning within the programme. - Ensure that the contractors understand the Thames Water requirements and work to the Thames Water guidelines, in particular for Health and Safety. - Work with the Operations Data – Capacity and Insights team to create the annual work pack for Blockage Hotspots. - Engage with Finance to obtain funding for the programme, raise relevant Purchase Orders and work with the Commercial and Contracts teams to ensure that all costs are controlled. - Create and maintain a quality management framework that can be used to report programme performance; identify trends in good and poor performance and data capture, to share best practices and develop solutions to address poor performance. - Prepare weekly and monthly performance reports to the Performance Manager, Maintenance and Data Quality, and other senior Managers as required. - Ensure that all people and HR processes are adhered to and support the Team to adhere to the same processes, also ensuring that regular performance and personal development meetings are held. Base location: Hybrid - Slough-9 Cambridge Avenue (WCSC) Working pattern or hours: 36 hours Mon-Fri. Requirements for the role: Monthly travel to sites across the Thames Water patch based on business requirements. What you should bring to the role To thrive in this role, the essential criteria you’ll need are: - Planning and scheduling experience in a Waste Network environment. - Excellent knowledge of Purchasing and Invoicing. - Experience of managing programmes of work. - Strong leadership skills. - Good communication skills and stakeholder relationship-building skills. - Proven track record of continuous improvement. - Good analytical, problem-solving, reasoning and negotiating skills problem-solving. - Good data analysis skills with high levels of attention to detail and accuracy. What’s in it for you? - Salary from £36,800 per annum depending on skills and experiences. - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be provided for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Electrical Technician
Thames Water - Rickmansworth, Home Counties
£42,000 to £42,000 a year
PermanentFull time
We are seeking an experienced Electrical Technician based at our wastewater treatment site at Maple Lodge STW. As a successful candidate, you will be using your electrical knowledge as well as your experience to inspect, maintain, fault diagnose, test, install, modify or repair as appropriate, mechanical plant and associated electrical equipment, in a safe, efficient, timely and effective manner with minimum supervision, allowing us to ensure that all of our sites remain operational for the benefit of our customers. This is an excellent opportunity to make a real difference to Thames Water's environmental impact, and you will be actively helping to reduce pollution from our sites. What you’ll be doing as the Electrical Technician. - Ensuring the health, safety and well-being of yourself, colleagues, contractors, and visitors is always my top priority by always displaying the correct behaviours by complying with the Health and Safety at Work regulations and Thames Water’s Health and Safety guidelines. - Undertaking both reactive and planned maintenance, responding to alarms and fault finding to identify issues, fix these or escalate, planned maintenance of plant and equipment on a daily basis, installing new plant and equipment as required in line with current Standards and Regulations. - Record work and asset information to improve business performance, along with identifying possible future risks and recommending changes in the course of your day-to-day work and to raise these for resolution as required. - Provide specialist technical advice where appropriate, with up-to-date technical knowledge, along with coaching, training and developing staff under their supervision, including the apprenticeship programme. - Delivering excellent customer experience and positively contributing to overall customer satisfaction. Interacting with all our customers (internal & external) in a timely, professional, efficient, respectful, and polite manner. Base Location: Maple Lodge STW – WD3 9SQ 38 hours per week, Monday-Friday.7:30 am -3:36 pm plus Standby rota payments & Overtime opportunities can increase the earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training. All PPE, tools, plus the provision of a Van when on duty and on call. What you should bring to the role To thrive in this role, the essential criteria you’ll need are: - You should be a time-served apprentice with significant experience in mechanical/electrical systems or with NVQ or C&G level 3 in electrical engineering. - 18th Edition preferred, but training can be given. - A problem solver, able to identify potential issues and implement solutions, or escalate if required. - An excellent communicator, providing technical expertise to Internal and External staff and contractors. - Resilient, adapting to the pressures of work and working in a constantly changing environment. - Ability to work with minimum supervision, under own initiative to design and standards. - Knowledge and awareness of Health and Safety issues relevant to the industry. - Team player who can work in many different teams, showing respect for others, providing helpful feedback and supporting the development of others. - Full UK driving licence. What’s in it for you? - Offering a salary up to £42,000 per annum, depending on skills and experience. - Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Senior Sponsor (Programme Lead)
Thames Water - Reading, Home Counties
£61,150 to £76,440 a year
PermanentFull time
Are you an experienced leader in project, programme, portfolio, or capital delivery management within a complex infrastructure environment? We are recruiting for a Senior Sponsor (Programme Lead) within our Waste business to drive the strategic alignment of investment planning and delivery, ensuring a clear link between our capital programmes, business plan commitments, and the outcomes we deliver for customers and the environment. This is a unique opportunity to influence key investment decisions, manage delivery risks, and help shape a more integrated and outcome-focused approach across the business. The successful candidate will play a key role in creating a more joined-up approach to asset planning and capital delivery, building confidence that our investment programmes are targeted at the right risks and opportunities, and that they collectively deliver the performance, environmental, and customer outcomes set out in the business plan. What you’ll be doing as a Senior Sponsor (Programme Lead)? - Supporting the Principal Sponsor in the day-to-day management of an capital investment programme comprising many projects. - Reviewing project performance across scope, cost, schedule, quality and risk. - Providing analysis and recommendations to support key investment decisions. - Producing governance papers, reports and business case documentation. - Challenging assumptions and identifying opportunities to improve delivery outcomes. - Working with Capital Delivery, Engineering, Operations, Finance and Commercial teams to drive programme success. - Supporting risk, issue and change management activities across the portfolio. - Monitoring benefits realisation and ensuring investment objectives remain achievable. - Preparing clear and concise updates for senior stakeholders and governance forums. What you should bring to the role - Strong stakeholder management, communication and influencing skills. - The ability to analyse data and performance information to support decision-making. - Experience producing reports, governance papers, investment papers or business cases. - Strong organisational skills and the ability to manage competing priorities. - Commercial awareness and an understanding of project risk and delivery performance. - A degree in a built environment, engineering, project management or related discipline is preferred; however, equivalent industry experience will be considered. This is a hybrid role with an expectation to: - Attend our Reading office regularly, at least twice a week. - Visit operational sites approximately once per month. What’s in it for you? At Thames Water, you'll play a key role in delivering essential services to 16 million customers while helping to protect the environment and support the delivery of critical infrastructure for future generations. In return, we offer: - Competitive salary of between £61,150 – £76,440 per annum, depending on skills and experience. - Car allowance of £5,800. - 26 days holiday per year, increasing to 30 with length of service. (Plus bank holidays) - Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution. - Personal Medical Assessments – Open to all once a year. - Performance-related pay plan directly linked to company performance measures and targets. - Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Revenue Forecasting & Reporting Manager
Thames Water - Reading, Home Counties
£51,000 to £70,000 a year
PermanentFull time
We are looking for a commercially minded Revenue Forecasting & Reporting Manager to lead the budgeting, forecasting and reporting of wholesale revenue, billing and cash flows. This role combines financial analysis, forecasting and stakeholder engagement, helping the business understand performance, enhance forecast accuracy and make informed decisions through robust financial insight. You'll work closely with colleagues across Finance, Retail and operational teams to identify key performance drivers, analyse emerging trends and support strategic decision-making. This is an exciting opportunity to influence the management of annual revenue and cash flows of up to £1bn while leading a team of analysts responsible for delivering high-quality reporting and forecasting activities. Please note, this role is internally known as a Revenue Reporting Manager. What you'll be doing as a Revenue Forecasting & Reporting Manager
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Generator Field Service Engineer
Thames Water - London, London
£44,000 to £65,000 a year
PermanentFull time
We currently have a great opportunity for you to join our waste treatment team as a Generator Field Service Engineer. As a successful candidate, your role will be to maintain, diagnose, repair and optimise the performance of a fleet of Combined Heat and Power (CHP) spark ignition biogas engines located across various Thames Water sites. Due to the nature of this role with travelling in the Thames Water area, the ideal candidate can be based anywhere in the Thames Valley and the London area. What you’ll be doing as a Generator Field Service Engineer - To carry out the planned and unplanned maintenance of the fleet of CHP Spark Ignition generators within a geographical region, but not limited to. - Work with current CHP support staff and suppliers to ensure all maintenance is carried out safely, with the least possible downtime and within budget. - Complete service records and reports in an accurate and timely manner. - Identifying parts required for the order, lubricants, and waste. - Demonstrate a zero-compromise attitude towards health, safety, and well-being in all aspects of work. - Ensuring excellent customer service. - Working to benefit other team members with Skills from the product training. Base Location – depending on your location, you can be based at any of our sites in the Thames Valley, Home Counties and the London area. Working Pattern - 45 hours per week, Monday-Friday. Plus, there is the inclusion of a standby rota for which you will receive additional payment. Plus, there is the opportunity to earn overtime at time and a half or double rates. You must have the ability to operate and optimise assets using engine/generator controls, such as ComAp and DIA.NE and TEM Evo. What you should bring to the role To thrive in this role, the essential criteria you’ll need are: - In-depth knowledge of all aspects of the operation and maintenance of internal combustion engines. - Ability to carry out thorough, comprehensive, and methodical diagnostics on engine, generator and associated systems. - Ability to operate and optimise assets using engine/generator controls, such as ComAp and DIA.NE and TEM Evo. - Competent to work to a high level of quality, alone or as part of a team. To be successful, you will have the following skills and experience: - Ideally, NVQ/ C&G or an engine manufacturer's qualification in mechanical engineering. - Electrical qualification is an advantage, but not essential. - Proven working ‘hands-on’ experience working with internal combustion engines and associated systems. - Natural / Bio / AD Gas engine, CHP, and gas system experience is desirable but not essential. - Good communication and interpersonal skills are required. - Full UK driving licence. What’s in it for you? - Competitive salary between £44,000 and £65,000 per annum, depending on skills and experience. - Standby rota payments & Overtime opportunities can increase this earning potential by up to a further £13,000 - £15,000 per annum upon completion of essential company training. - Performance-related pay plan directly linked to company performance measures and targets. - All PPE and tools, plus the provision of a van when on duty and on call. - Annual Leave: 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Mechanical & Electrical Technician
Thames Water - Riverside, London
£45,000 to £45,000 a year
PermanentFull time
We are currently recruiting for a Mechanical & Electrical Technician to join our team in our wastewater Division, to be based out of our Riverside STW site. As a successful candidate, you will be using your mechanical & electrical knowledge as well as your experience to inspect, maintain, fault diagnose, test, install, modify or repair as appropriate, mechanical plant and associated electrical equipment, in a safe, efficient, timely and effective manner with minimum supervision allowing us to ensure that all of our sites remain operational for the benefits of our customers. This is an excellent opportunity to make a real difference to Thames Water's environmental impact, and you will be actively helping to reduce pollution from our sites. What you’ll be doing as the Mechanical & Electrical Technician - Carrying out scheduled planned maintenance work on mechanical and electrical equipment in compliance with company procedures to minimise plant breakdowns. - You will investigate plant failures and carry out repairs as quickly and efficiently as possible to avoid interruptions to the process. This may involve investigating and diagnosing complex faults and carrying out repairs during incidents. - You will be expected to provide technical advice, refer to up-to-date technical knowledge, and provide training or support for technical trainees if required. - Examples of equipment that you will be working on will be various pumps and associated control gear, 3-phase motors, starters and controls, electronic control systems such as VSDs, automatic valves and penstocks, flow, level and pressure measurement, programmable logic controllers, variable speed drives and controls, and chemical handling and dosing equipment. - Participate in a standby rota following the relevant training. Base Location: Riverside STW – RM12 8QS Working Pattern: 38 hours Monday- Friday 7:30 am – 3:36 pm All PPE, tools, plus the provision of a Van when on duty and on call. You must have previous experience in an electrical apprenticeship, ONC/HNC in engineering, NVQ, or C&G level 3 in Electrical engineering, with an upskill in mechanical NVQ2/3 is crucial. What you should bring to the role To thrive in this role, the essential criteria you’ll need are: - You should be a time-served apprentice with significant experience in electrical systems working in a “true multi-skilled” capacity. - Ideally, you will have been upskilled with a mechanical qualification to allow inspecting, maintaining, fault diagnosis, testing, installing, modifying or repairing mechanical and electrical plant equipment safely and efficiently. - For individuals with mechanical or electrical experience only, we will look to develop the right people to dual-skilled status. - Knowledge and awareness of health and safety issues are crucial. - The work will require physical fitness, as you will work in confined spaces with the successful completion of the appropriate training. - A valid driving license is essential, and all necessary equipment, such as the vehicle and tools, is provided. What’s in it for you? - Competitive salary up to £45,000 per annum, depending on skills and experience. - Standby rota payments & Overtime opportunities can increase this earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training. - Performance-related pay plan directly linked to company performance measures and targets - Annual Leave: 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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