PT Support Worker - 02/Girvan/JM
Ayrshire Independent Living Network (AILN) - Girvan
from £13.45 an hour
On-sitePermanentPart time
Support Worker (Part-Time) Location: Girvan Hours: 5 hours per week Rate of Pay: £13.45 Ref: 02/Girvan/JM About the Role A compassionate, patient and reliable Support Worker is required to provide one-to-one support for a young woman living in Girvan. This is a rewarding opportunity to support someone to rebuild confidence, regain everyday skills and promote independence within her own home and local community. About the Role The successful applicant will support the young woman to maintain and develop daily living skills that have become limited over the past year. The focus of the role is to encourage independence, build confidence and provide reassurance in a supportive and person-centred way. Support will include: • Encouraging confidence with personal care. • Supporting independence in the kitchen and bathroom. • Assisting with dressing and choosing weather-appropriate clothing. • Supporting with light household tasks, including placing laundry in the basket or washing machine. • Preparing light meals and picnics in line with her vegan diet, with guidance from her dietitian. • Providing companionship and encouragement to access the local community. • Supporting her to feel safe both at home and when out and about. • Using patience and reassurance to help overcome social anxiety and build confidence. About the Individual She enjoys spending time in nature, particularly beach walks and picnics, and loves being by the seaside. She also enjoys reading and completing crosswords. This role would suit someone who is kind, encouraging and understands the importance of building trust at the individual’s own pace. About You The ideal applicant will be: • Caring, patient and empathetic. • Calm and encouraging. • Committed to promoting independence and confidence. • A driver with access to a vehicle (essential). • Able to maintain confidentiality and professional boundaries. Additional Information • Driver essential. • The successful applicant will be required to complete a PVG Scheme check through Disclosure Scotland. • Two satisfactory references will be required, including one from your most recent employer. • This post is subject to a six-month probationary period. How to Apply If you feel you have the qualities to make a positive difference in this young woman’s life and would like to join her on her journey towards greater independence and confidence, we would love to hear from you. Please apply by submitting your application/CV quoting reference number to recuitment@ailn.org *Please note AILN are not the employer we work on behalf of independent employers *
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Sales Support
TrustFord - Dagenham
Competitive
On-sitePermanentFull time
We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. Role Responsibilities Processing customer files and purchase ledger invoices Ensuring that our stock information is up to date, as well as maintain records and an accurate filing system. You will have a keen eye for detail to ensure our documents meet our compliance standards Assisting with administrative duties throughout the Sales Department. We are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team. Do you have the attitude to make it happen? Are you comfortable communicating on all levels? Do you have 12 months motor trade administration experience? If you have the dedication and energy to really make the most of this opportunity, then this could be the start of an exciting journey for you. In addition to receiving a competitive salary, for the right candidate this position will offer: 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Childcare voucher scheme Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Car Park Attendant
TrustFord - Edgware
from £13.69 an hour
On-sitePermanentFull time
We share an ambition to be recognised as the benchmark in all of our operations. At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused. Our Car Park attendants meet and greet customers and manage our busy dealership car park. You will be responsible for ensuring the smooth and efficient running of our large customer car park by both directing customers to the appropriate parking areas and by manoeuvring cars as necessary. A helpful and professional manner as well as fantastic customer service skills are essential for this role. Are you able to work well under pressure? Are you happy to work outside in all weather conditions? Are you confident in driving all types and sizes of vehicle? Do you have a full valid driving licence with no disqualifications for careless or drink driving offences within the past 11 years? If you really want to make the most of this opportunity, then this could be the start of an exciting journey for you. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Assistant Aftersales Manager
TrustFord - Erdington
Competitive
On-sitePermanentFull time
We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. We have a fantastic opportunity for an Assistant Aftersales Manager to join us. You'll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You'll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You'll be able to make a difference and motivate other team members to achieve their business goals. Can you lead by example? Do you have main franchise experience? Do you have full knowledge of Keyloop/Kerridge? Do you have a proven track record of delivering excellent customer service? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Assistant Aftersales Manager
TrustFord - Glasgow
from £16.12 an hour
On-sitePermanentFull time
We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. We have a fantastic opportunity for an Assistant Aftersales Manager to join us. You'll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You'll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You'll be able to make a difference and motivate other team members to achieve their business goals. Do you have the desire to drive the standard in customer care? Do you have 5 years previous experience within a Service department? Have you had team leadership experience, and have a proven track record? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Team Leader – Business Support and Research
Chesterfield Borough Council - Chesterfield, Midlands
£29,064 to £31,537 a year
On-sitePermanentFull time
Reference: CBC26065 Salary details: £29,064 to £31,537 per year Job term: Permanent Appointment type: Full time Hours: 37 per week Location: Town Hall Department: Housing Asset Management Team CBC26065 - Job description and person specification. If you would like an accessible version of a job description then please contact the Human Resources team. Chesterfield Borough Council is looking for an enthusiastic and motivated Team Leader – Business Support and Research to join our Housing Assets team. This is an exciting opportunity to lead a dedicated business support and research team that plays a vital role in providing accurate asset management information, coordinating appointments, supporting housing investment programmes, and ensuring excellent customer service for our tenants. About the role Reporting to the Housing Assets Manager, you will be responsible for leading and developing a team of Business Support and Research Assistants. You will oversee the management of asset management databases and ICT systems, ensure the production of accurate reports and performance information, and support the delivery of key housing asset programmes. You will also act as a key liaison between tenants, contractors, council departments, and Housing Assets colleagues to ensure the smooth and efficient delivery of services.
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Peer Support Worker - Reference 87
Alabare - Chippenham, Wiltshire
£24,862.50 to £25,116 a year
On-sitePermanentFull time
Alabaré, as a key partner within the Mental Health and Wellbeing Partnership (a collaboration of voluntary organisations including Second Step, Missing Link, and Nilaari), is seeking compassionate and dedicated Peer Support Workers to join our Crisis House provision. The complimentary skills, knowledge, experience, and connections of the MHWP ensure the development and delivery of excellent, accessible, person-centred, and integrated mental health services tailored to the diverse needs of communities in Bath & North East Somerset (B&NES), Swindon, and Wiltshire (BSW). The values of the MHWP are: focusing on recovery, valuing equity & integrity, doing what works, sharing learning, and leading change and transformation. As a Peer Support Worker, you will be an integral part of a supportive team, utilising your own lived experience of mental health challenges and recovery to offer hope, understanding, and build meaningful connections with our Guests. You will empower Guests to develop their skills and agency through collaborative care and safety planning. This vital role involves working with individuals (Guests) experiencing a mental health crisis, providing short-term support (typically 7-10 days) within a comfortable, homely environment. Peer support workers deliver trauma-informed care, promote stability, and facilitate effective onward planning, thereby preventing unnecessary admissions to mental health inpatient settings. There is an expectation of regular sleep in's each week. Sleep in's are paid at £70 each sleep. Car driver required with access to a road worthy vehicle and business insurance.
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Registered Manager – Children’s Home (Solo)
Break Charity - Harston, Cambridge
£43,476 to £50,557 a year
On-sitePermanentFull time
Registered Manager – Children’s Home (Solo) Salary: £43,476 – £50,557 per annum (dependent on skills and experience) Hours: Full time (37 hours per week) Based: Harston, Cambridgeshire We’re looking for a passionate and experienced Registered Children’s Manager to help open and lead a new solo home in Harston, Cambridgeshire. This is an exciting opportunity to shape the culture, team and outcomes from day one, while working for a charity that invests everything back into young people, your team and you. At Break, our children’s homes are more than just places to live - they are warm, welcoming environments where young people feel safe, cared for, and truly valued. We believe every child deserves the opportunity to thrive, and we’re seeking a leader who shares that belief wholeheartedly. As the Registered Manager of one of our Solo children’s home you will: Lead and shape a brand-new children’s home, creating a positive and nurturing environment from the very beginning. Join the experienced Care Management Team, alongside sixteen other managers, including four managing solo or dual homes, and lead a team passionate about nurturing each child’s potential. Lead and develop a team using your experience and Break’s model of trauma-informed, child-centred care that underpins everything we do. Our homes focus on emotional, physical, educational, and social wellbeing so that young people can thrive. Collaborate with Break’s Therapeutic Team who provide advice, tools and support to embed trauma-informed nurturing care. You’ll also have the opportunity to access regular clinical supervision. Provide effective support to staff, including reflective supervision, guidance and annual appraisals, using Break’s extensive specialist workforce training programmes to grow and develop your team. Work in partnership with children and young people, their families and friends, other colleagues and external agencies to ensure the best possible outcomes for each child. Work collaboratively with Break’s Staying Connected service to support smooth transitions when young people leave care, benefiting from our lifelong commitment to them. Benefit from over 50 years of Break’s innovative practice, an experienced Head of Service, strong peer support and excellent learning and development opportunities. What we’re looking for: Strong experience in children’s residential care and leadership. Minimum of a relevant qualification (minimum of a childcare related Diploma at Level 3) A strong understanding of trauma-informed practice and therapeutic parenting approaches. A commitment to creating a safe, stable, and homely environment where children feel they belong. Excellent partnership working with colleagues, external professionals and families. A passion for continuous improvement and supporting teams to deliver the highest level of care. At Break we care differently. Our mission is to walk alongside children and young people in, around and leaving care, offering life-long support that helps them build confidence, strong relationships and a future full of possibility. If you’re ready to lead with heart, vision and expertise, we’d love to hear from you. In your role, you’ll have access to the following benefits: Free, career-enhancing qualifications A “golden hello” scheme welcoming you to our services, with £2500 paid to you one month after your start date and a second £2500 at the six-month mark. (Subject to conditions and not available to candidates referred by recruitment agencies) A referral scheme offering £1000 if you recommend a contact who goes on to be employed by Break in care services. (subject to conditions) 33 days annual leave per year (including bank holidays) Annual leave purchase Additional service-related holiday from 2 years Employee Assistance Program (EAP) Company funded medical cash plan Enhanced sick pay and family friendly leave Pension salary sacrifice Life assurance to the value of 3x your annual salary Access to the Blue Light benefits platform enabling you to access discounts across a range of shops, venues and services (your membership fee will be reimbursed) Access to multiple wellbeing initiatives The opportunity to influence Break’s strategy and direction through our Staff Consultation Forum Cycle to Work and Tech scheme And more Additional Information People are our biggest asset. We value a diverse workforce and welcome applications from all backgrounds. The first interview will be a Safe Care/Warner style interview, followed by a formal interview if successful. An enhanced DBS check is required for the role. This will be funded by Break. To comply with OFSTED requirements, you will be asked to provide details of your full employment history. We are happy to consider any reasonable adjustments that candidates may need during the application or recruitment process. If there are adjustments you would like to request, please contact contactrecruitment@break-charity.org. We also offer reasonable adjustments in the workplace. All prospective employees must provide evidence of eligibility to work in the UK as per UKVI guidelines. Further details will be provided if you are invited to interview. For more information on this job opportunity, please initially email the Recruitment Team via contactrecruitment@break-charity.org Your application may be considered for other roles within Break. We reserve the right to interview suitable candidates as they apply. This means the role may close at short notice and without prior warning. LR3112 #IND1
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Aftersales Manager
TrustFord - Glasgow
Competitive
On-sitePermanentFull time
We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it. We have a great opportunity for an experienced Aftersales Manager to join us. You will be responsible for the Service Department at our Dealership and ensure that volume and profit targets are met. The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic, self motivated and has the ability to motivate and support others in a fast paced environment. Join us as part of our 3,000 strong team across the UK, and you can rest assured that we'll invest in your development, your rewards and your future. So, if you think you can make a difference and motivate other team members to achieve their business goals, then this could be the role for you. Are you self-motivated, dedicated and tenacious? Do you have proven experience managing an Aftersales operation within a franchised/main dealer environment? Do you have a proven track record of delivering strong Aftersales KPIs, including customer satisfaction, productivity, profitability and manufacturer standards? Do you have demonstrable experience leading and developing a large team across Service, Parts and Workshop operations, with responsibility for departmental performance and profitability? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online. In addition to receiving a competitive salary, for the right candidate this position will offer: 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Company Car Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Business Unit Operations Director
ISS Facilities Services - London
On-sitePermanentFull time
Business Unit Operations Director Contract: Financial Services Location: London, E14 9SH Hours of work: 37.5 Contract Type: Permanent We are seeking a Business Unit Operations Director - Financial Services to lead a significant portfolio of Financial Services client accounts within the UK&I Financial Services segment. This senior leadership role carries full P&L responsibility for a portfolio of approximately £100m and is accountable for portfolio performance, client retention, commercial growth, operational excellence, and the leadership of account teams. Job Description Reporting to the Segment Director - Financial Services, you will play a key role in delivering the future Financial Services operating model, bringing together the client, wider Financial Services and Livv into one integrated segment. You will work closely with Key Account Directors, Key Account Managers, Portfolio Management, Commercial, Finance, People & Culture, HSEQ, Business Analysis/WFM and wider UK&I functions to drive growth, performance and transformation. Key Responsibilities Take full ownership of portfolio financial performance, including P&L accountability, budget delivery, margin improvement, risk management and governance. Develop and execute a 1-3 year business unit strategy aligned to Financial Services and UK&I objectives. Drive portfolio growth through client retention, account expansion, WIN@ISS pipeline development and commercially disciplined service delivery. Lead commercial transformation initiatives focused on margin improvement, value-added services, cost control and revenue quality. Build and maintain senior client relationships, providing executive-level engagement and strategic account leadership. Ensure consistent operational excellence across mobilisation, transition, transformation, compliance, service delivery and continuous improvement activities. Use data, workforce planning and performance insights to improve productivity, forecasting accuracy, labour efficiency and business decision-making. Lead, coach and develop high-performing teams, building talent pipelines, succession plans and a strong people-first culture. Professional and Personal Competencies/Qualifications Proven experience leading complex, high-value account portfolios across multiple sites and stakeholder groups. Strong commercial and financial management capability, including budgeting, forecasting, contract governance and margin improvement. Experience within facilities management, workplace services, business services, outsourcing, property services or a related operational environment. Strong understanding of key account management, client retention, contract change management, service improvement and portfolio growth. Confidence engaging with senior client stakeholders and executive-level decision-makers. Ability to lead through ambiguity, manage complex portfolios and make effective decisions in a fast-paced environment. Experience developing senior operational leaders, with a strong track record in coaching, succession planning and team development. Strong collaboration skills with the ability to work effectively across Commercial, Finance, People & Culture, HSEQ, Operations Performance, Projects and support functions. Data-driven approach, using insight to influence strategy, operational performance and commercial outcomes. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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