Care Navigator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £15,245 a year |
| Hours: | Full-time |
| Location: | Manchester, M15 5TJ |
| Job type: | Permanent |
| Posting date: | 13 Nov 2026 |
| Closing date: | 30 Nov 2026 |
Summary
The Care Navigator will provide a professional, friendly and efficient reception service, acting as the first point of contact for patients and visitors to The Arch Medical Practice. The post holder will play an important role in helping patients access the right care by listening to their needs, dealing with enquiries and navigating them to the most appropriate healthcare professional or service. Main Responsibilities: Welcome patients and visitors to the practice in a friendly and professional manner. Answer incoming telephone calls, deal with enquiries and take accurate messages. Deal with face-to-face, telephone and online patient requests. Book, amend and cancel appointments in accordance with practice procedures. Navigate patients to the most appropriate clinician, appointment or healthcare service, following agreed protocols. Recognise urgent requests and escalate these appropriately in line with practice procedures. Register new patients and maintain accurate patient demographic details. Process repeat prescription requests in accordance with practice procedures. Handle incoming and outgoing correspondence and ensure information reaches the appropriate team. Update and maintain accurate patient records using the practice clinical system. Deal with patient enquiries in a helpful, sensitive and professional manner, including situations where patients may be upset or frustrated. Maintain strict patient confidentiality and comply with information governance and data protection requirements. Work closely with colleagues across the reception, administrative and clinical teams to ensure the smooth running of the practice. Maintain a tidy and welcoming reception area. Attend training and staff meetings as required. Undertake other duties appropriate to the role, as requested by the Practice Manager or Reception Team Leader. General Requirements The post holder must demonstrate a friendly, approachable and compassionate manner, with excellent communication and customer service skills. They must be organised, reliable, flexible and able to work under pressure in a busy environment. The ability to use initiative, manage competing priorities, work accurately and contribute positively as part of a team is essential. Previous experience in a customer-facing, reception or administrative role would be desirable. Experience within a GP practice or healthcare setting would be an advantage, although full training will be provided. The post holder must be committed to maintaining confidentiality, treating all patients with dignity and respect and supporting the practice in delivering safe, effective and compassionate patient care. This job description is not exhaustive and may be reviewed and amended in response to the changing needs of the practice. See attached Job Description and Person Specification document for more information.