Healthcare Support Worker - Tonbridge Primary Care Network


Company:	NHS Jobs
Salary:	£13.21 to £14.09 an hour
Hours:	Full-time
Location:	Tunbridge Wells, TN2 4TA
Job type:	Contract
Posting date:	13 Nov 2026
Closing date:	29 Nov 2026

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Summary

Clinical care and delegated interventions Support registered clinicians in completing Comprehensive Geriatric Assessments (CGA) by gathering relevant patient information and undertaking delegated assessment components within their assessed competence. Gather and document information relating to patients' functional ability, mobility, falls history, activities of daily living, social circumstances, nutrition and other relevant areas, following appropriate training and agreed assessment tools. Support the preparation and documentation of personalised care and support plans following clinical assessment and review by the appropriate registered clinician. Identify and escalate any concerns or changes in a patient's health, functional ability or social circumstances to the appropriate clinician. Undertake delegated basic clinical observations and interventions, including blood pressure, temperature, pulse, height, weight, urinalysis and other agreed observations, within assessed competence and local protocols Undertake venepuncture and specimen collection where trained, assessed as competent and authorised Support long-term condition monitoring, including foot checks, peak-flow measurement, inhaler technique and capillary blood glucose testing, where delegated and competent Assist registered clinicians with agreed procedures, including simple wound-care support and the application of non-adherent dressings Act as a chaperone in accordance with local policy Recognise deterioration, safeguarding concerns, clinical risk or incidents and promptly escalate these to the supervising registered clinician. Health promotion, prevention and inequalities Support health promotion and prevention activity across the PCN, including smoking cessation, weight management and lifestyle interventions Provide information and signposting that supports self-management, independence and access to appropriate health, care and voluntary-sector services Work with the multidisciplinary team to support people with long-term conditions and to reduce health inequalities, including proactive outreach to identified patient cohorts. Vaccination and immunisation Play a key role in PCN vaccination and immunisation programmes, including patient preparation, observations, administration support, stock and cold-chain processes, documentation and follow-up, as appropriate to training, competence, legal authority and local policy Administer vaccinations only where trained, assessed as competent and authorised under the appropriate legal mechanism and local governance arrangements. Multidisciplinary and community working Provide clinical support to registered nurses and other healthcare professionals across the PCN Work collaboratively within the multidisciplinary team to support continuity of care for people with frailty, care home residents, housebound patients and people at risk of hospital admission Support agreed referrals, appointments, reviews and follow-up across primary care, community services, secondary care, social care and the voluntary sector Work across PCN sites, care homes and community settings, undertaking home visits only when appropriately trained, delegated and supported. MDT coordination and partnership working Support the coordination and delivery of PCN multidisciplinary team meetings, particularly for patients with frailty, complex needs, care home residents and housebound patients. Arrange MDT meetings, coordinate dates, prepare agendas, identify patients for discussion in collaboration with the clinical team and circulate invitations and relevant patient information to appropriate professionals. Collate relevant patient information ahead of MDT discussions to support effective multidisciplinary review and decision-making. Attend MDT meetings where required and accurately document discussions, decisions, agreed actions and responsibilities. Circulate meeting notes and action plans to relevant professionals, ensuring appropriate information governance and confidentiality. Maintain and update patient lists, registers, care coordination records and relevant clinical system information. Monitor outstanding MDT actions and liaise with relevant professionals to support timely follow-up and continuity of care. Coordinate communication between GP practices, care homes, community nursing teams, district nurses, social care, secondary care and voluntary and community sector organisations. Support the coordination of care across organisational boundaries, helping to reduce duplication, gaps in communication and fragmentation of services. Build and maintain effective working relationships with health, social care and voluntary sector partners to improve access to appropriate services and support Safety, governance and professional development Work under the supervision of a registered clinician, within the limits of competence, and seek advice whenever a task or patient need falls outside the roles scope Maintain accurate, contemporaneous and confidential records in the relevant clinical systems in accordance with legislation, professional standards and local policy Follow infection prevention and control, information governance, safeguarding, medicines management, health and safety, incident reporting and equality requirements Hold a Care Certificate, or an equivalent qualification, and maintain mandatory training and role-specific competencies Work at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework and participate in supervision, appraisal and continuing development Contribute to quality improvement, patient safety initiatives, audit and service evaluation relevant to the role. Administrative and Operational Duties Coordinate and maintain PCN clinic schedules across member practices and hub services. Manage patient bookings, cancellations, rebooking and appointment changes. Update clinic templates, appointment availability and schedules on relevant clinical systems. Contact patients to arrange, confirm or rearrange appointments. Identify gaps in clinic schedules and support the effective utilisation of clinic capacity. Liaise with clinicians and practice teams regarding clinic requirements and operational changes. Provide administrative support for vaccination programmes, long-term condition clinics, proactive care clinics and other PCN services. Please see attached job description and person specification for full details.

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