P/T Receptionist/Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.72 an hour |
| Hours: | Full-time |
| Location: | Dartford, DA1 2JP |
| Job type: | Permanent |
| Posting date: | 13 Nov 2026 |
| Closing date: | 15 Nov 2026 |
Summary
Key Responsibilities Maintain a thorough understanding of, and adhere to, all Practice procedures and protocols, ensuring knowledge is kept up to date Work consistently in accordance with written protocolsAdministration Duties Retrieve and file patient notes as required File incoming post within medical records where necessary Scan and upload letters to patient records Accurately code information from scanned documents onto patient records, as directed by GPs or in line with Practice protocols Record patient interactions appropriately, including telephone and in-person encounters Monitor and action tasks within Mail Manager, including setting recalls, contacting patients, requesting repeat tests, and booking appointments with the phlebotomist where required Contact patients by telephone on behalf of GPs and record outcomes accuratelyReception Duties Welcome and assist patients in a professional and friendly manner Process repeat prescriptions in line with Practice protocols Issue completed prescriptions, ensuring patient identity is verified Provide cover across all reception positions as needed Maintain a good working knowledge of the Practice boundary area Communicate test results to patients in person or by telephone, following Practice protocols Send requested information via secure email in accordance with safe haven proceduresAppointments Process appointment requests (both urgent and routine) via telephone and in person, in line with Practice protocols Cancel and rearrange appointments or clinics at short notice when required Manage and process home visit requests according to Practice procedures