Medical Receptionist/Care Coordinator - 27-35.5 hours per week


Company:	NHS Jobs
Salary:	from £12.83 an hour
Hours:	Full-time
Location:	Newton Abbot, TQ13 9QP
Job type:	Permanent
Posting date:	12 Nov 2026
Closing date:	27 Nov 2026

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Summary

Organisation: The Bovey Tracey & Chudleigh Practice Location: Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh Reports to: Patient Services Lead Responsible to: Practice Manager Vacancies: Two positions available Hours: 2735.5 hours per week, across 3 or 4 days Salary: From £12.71 per hour, negotiable depending on experience Working pattern: Part-time, permanent Job purpose To provide a high-quality, professional and compassionate patient-facing and administrative service, supporting patients in accessing appropriate healthcare and contributing to the efficient running of the Practice. The postholder will work as part of a multidisciplinary team, providing essential reception, care coordination and administrative support across both Practice sites. Key responsibilities Patient Services and Care Coordination Welcome and assist patients and visitors in a friendly, professional and respectful manner. Manage incoming telephone calls and face-to-face enquiries efficiently. Support patients to access appropriate services through the Practice's total triage model. Assist patients who may have additional communication, accessibility or support needs. Maintain patient confidentiality and uphold information governance standards. Administration and Clinical Support Use SystmOne to maintain accurate patient records, manage appointments and complete administrative tasks. Process incoming correspondence, scanning and clinical documentation. Undertake coding and filing of clinical correspondence in accordance with Practice procedures and training. Process repeat prescription requests in accordance with established protocols. Action clinical tasks and pathology results as directed and within the postholder's training and competence. Support GPs and other clinicians with day-to-day administrative requirements. Teamwork and Communication Work closely with the Patient Services Lead, Senior Care Coordinators and wider Practice team. Communicate effectively with patients, colleagues and external healthcare organisations. Contribute to a positive, respectful and supportive team environment. Demonstrate flexibility and willingness to assist colleagues during busy periods. Quality, Safety and Professional Standards Follow Practice policies, procedures and confidentiality requirements. Report concerns, complaints and significant incidents through appropriate channels. Participate in mandatory training and ongoing professional development. Contribute to service improvements and maintain high standards of patient care. Work across both Practice sites according to operational requirements. The duties outlined are not exhaustive and may be amended in accordance with the evolving needs of the Practice. We have two vacancies available, offering between 27 and 35.5 hours per week, worked over 3 or 4 days. Our Practice operates between 08:30 and 18:30, and successful applicants will be required to work agreed shifts within these hours, according to the operational needs of the Practice. The roles will involve working across both Riverside Surgery in Bovey Tracey and Tower House Surgery in Chudleigh. We are looking for people who want to become part of our team, take pride in their work and help us continue delivering excellent care to our local communities. If this sounds like you, we would love to receive your application!

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