Medical Reception and Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Nottingham, NG2 2JG |
| Job type: | Permanent |
| Posting date: | 11 Nov 2026 |
| Closing date: | 24 Nov 2026 |
Summary
The following are the core responsibilities of the Medical receptionist /administrator role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Action all incoming emails Signposting patients to the correct services Processing incoming and outgoing mail / email Initiating contact with and responding to, requests from patients, team members and external agencies Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Process all DNA letters in accordance with current policy Action tasks in the clinical system in line with policy Read code data on SystmOne (practice clinical System) File and store medical records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records in line with GDPR Scanning of patient related documentation and attaching scanned documents to patients healthcare records Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner Carry out system searches as requested to role Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Chaperone as required Adhere to infection control measures, procedures and protocols in line with legislation