Engagement Manager


Company:	Hays Specialist Recruitment
Salary:	£60,000 to £70,000 a year
Hours:	Full-time
Location:	City of London, EC2V 6DM
Job type:	Permanent
Posting date:	11 Nov 2026
Closing date:	18 Nov 2026

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Summary

Salary: £60,000-£70,000

Location: London (Hybrid but primarily remote)

Contract: Permanent, Full-Time

The Opportunity

We're working with an established and highly regarded technology consultancy that delivers complex software engineering and digital transformation projects for clients across financial services and other specialist industries.They're looking for an experienced Engagement Manager to take ownership of relationships across their client engagements, working closely with software engineering consultants, delivery teams and senior client stakeholders.This is a varied, people-focused role that sits at the intersection of consultant management, client engagement and project delivery. You'll be responsible for ensuring consultants are supported, client relationships remain strong and engagements run smoothly from onboarding through to completion.It's an opportunity for someone who enjoys working with people, thrives in a fast-paced consulting environment and has the confidence to manage challenging situations, influence stakeholders and take ownership of multiple engagements.

Key Responsibilities

Consultant Engagement & Management: Build strong relationships with software engineering consultants, conducting regular 1:1s, providing feedback and supporting their ongoing engagement and performance.

Client Relationship Management: Act as a trusted point of contact for client stakeholders, maintaining strong relationships, managing expectations and addressing issues proactively.

Engagement Lifecycle Management: Oversee the coordination of consultant onboarding, offboarding, contract renewals and ongoing engagement activities.

Resource & Capacity Planning: Work closely with delivery teams to anticipate resourcing requirements, manage consultant allocations and support effective deployment across projects.

Stakeholder Management: Build credibility with consultants, Delivery Managers and client project teams, ensuring clear communication and alignment across engagements.

Issue & Risk Management: Identify potential challenges early, manage sensitive situations and maintain appropriate governance, including RAID logs and escalation processes.

Performance & Relationship Management: Handle difficult conversations constructively, provide guidance and feedback, and promote high standards of professionalism across engagements.

Commercial & Contractual Awareness: Support contractual obligations, manage renewal discussions and navigate commercial conversations with confidence.

What We're Looking For

We're particularly interested in individuals who bring a combination of strong relationship management experience, commercial awareness and the ability to operate confidently in a professional services environment.Essential experience and skills:

Proven experience in engagement management, consultant management, client relationship management or a comparable stakeholder-facing role.

A strong track record of managing multiple relationships and competing priorities within a fast-paced environment.

Confidence engaging with senior stakeholders, influencing decisions and navigating challenging conversations.

Experience providing constructive feedback, managing expectations and resolving sensitive issues.

Strong organisational skills, with the ability to oversee multiple engagements and maintain attention to detail.

Commercial awareness, including confidence discussing contractual matters, renewals or negotiations.

A proactive, personable and adaptable approach, with the judgement to balance the needs of consultants, clients and the wider business.

Desirable experience:

Previous experience within a technology consultancy, professional services organisation or software engineering environment.

Exposure to managing consultants or technical professionals working across client projects.

Familiarity with resource planning, project governance or engagement lifecycle management.

Experience working with clients in financial services, banking, commodities or energy trading.

A technical background is not essential. We're more interested in finding someone with excellent interpersonal skills, sound commercial judgement and the ability to build credibility with both technical consultants and senior client stakeholders.

Why Consider This Opportunity?

This is an opportunity to join an established technology consultancy delivering complex, business-critical projects for major organisations.You'll have genuine ownership of consultant and client relationships, working across a diverse portfolio of engagements where your ability to build trust, solve problems and manage people will make a tangible difference.The business offers a collaborative, professional environment that values accountability, strong relationships and high-quality delivery.For someone who enjoys the people and commercial side of consulting, but wants a role with broader ownership and responsibility, this could be an excellent next step.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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