Brain Injury Support Navigator


Company:	Headway Birmingham & Solihull
Salary:	from £14.42 an hour
Hours:	Part-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	11 Nov 2026
Closing date:	23 Nov 2026

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Summary

As a Brain Injury Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.

Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person-centred support, signposting and information to help people access appropriate services and resources.

The role combines hospital outreach, enquiry-line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.

Key Responsibilities

Hospital & Community Support

• Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.

• Conduct regular visits to hospital and rehabilitation settings to promote Headway services.

• Meet with brain-injured individuals and their families to provide information, reassurance and practical guidance.

• Facilitate informal support meetings with patients and relatives during hospital stays.

• Assist with referrals into Headway services and external support organisations.

• Support families to access funding opportunities, legal support and community resources where appropriate.

Information, Advice & Guidance

• Manage enquiries received by telephone and email.

• Carry out initial assessments to identify individual needs and appropriate support pathways.

• Provide information, emotional support and guidance to people affected by brain injury.

• Signpost individuals to relevant services, including health, social care, welfare, legal and community-based support.

Partnership & Relationship Building

• Develop strong working relationships with healthcare professionals, social care teams and partner organisations.

• Promote Headway's services through presentations, events, hospital displays and networking opportunities.

• Work collaboratively with legal professionals and other specialist organisations to support service users.

Administration & Reporting

• Maintain accurate records, case notes and monitoring information.

• Produce reports, case studies and outcome data.

• Monitor referrals, enquiries and service activity using spreadsheets and databases.

• Contribute content for newsletters, promotional materials and social media

Essential requirements

• Experience working within health, social care, advice and guidance, community services or a similar environment. • Excellent communication, listening and interpersonal skills. • Strong organisational skills with the ability to manage multiple priorities. • Experience supporting individuals facing challenging, emotional or traumatic circumstances. • High standard of written English and report writing. • Good IT skills, including Microsoft Word, Excel and database/spreadsheet systems. • Ability to work independently and use initiative. • Full UK driving licence and access to a vehicle insured for business use. • Willingness to travel regularly throughout Coventry & Warwickshire. Desirable • Experience working with people affected by acquired brain injury, neurological conditions, disability or caring responsibilities. • Knowledge of health and social care services across the local area. • Understanding of the challenges faced by people living with brain injury and their families. • Experience providing advice, information and signposting services. • Knowledge of welfare benefits and support services. • NVQ Level 3 in Adult Social Care (or equivalent). • Level 3 Advice and Guidance qualification (or equivalent). • Relevant degree or professional qualification.

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