Receptionist


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Uttoxeter, ST14 8JG
Job type:	Permanent
Posting date:	11 Nov 2026
Closing date:	27 Nov 2026

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Summary

-Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice -Deal with all general enquiries, explain procedures and make new and follow-up appointments. -Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment -Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. -Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. -To arrange patients home visits as per practice protocols -Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. -Carry out departmental administrative tasks in accordance with the needs of the service. -Enter patient information on to the computer systems as required. Premises: -Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. -Support all clinical staff with general tasks as requested Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

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