Customer Response Co-ordinator/Integrated Planners + Schedulers
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | SE10 0ES |
| Job type: | Permanent |
| Posting date: | 10 Nov 2026 |
| Closing date: | 10 Dec 2026 |
Summary
ROLE: Customer Response Co-ordinator / Integrated Planner & SchedulerLOCATION: LondonSHIFT: As mentioned belowW1: Monday Off, Tuesday Off, Wednesday 12 hour Night, Thursday Off, Friday 4 hour Day, Weekend 12 hour dayW2: Monday Off, Tuesday off, Wednesday 8 hour Day, Thursday 8 hour day, Friday Off, Weekend 12 hour NightW3: Monday 12 hour Night, Tuesday 12 hour night, Wednesday Off, Thursday 8 hour day, Friday 8 hour Day, weekend OffW4: Mondy off, Tuesday off, Wednesday 12 hour Night, Thursday Off, Friday 4 hour day, Weekend 12 Hour day
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Customer Response Co-ordinator / Integrated Planner & Scheduler who will play a key role in delivering exceptional customer service, coordinating maintenance activities, and supporting service delivery within a fast-paced Facilities Management environment.
Role Responsibilities:
-Act as the primary point of contact for customer enquiries, service requests, complaints, and operational communications, ensuring an excellent customer experience.
-Schedule and coordinate Planned Preventative Maintenance (PPM), reactive maintenance works, contractor attendance, and workforce resources.
-Manage and maintain CAFM systems, ensuring accurate work order processing, asset updates, and service records.
-Monitor works through to completion, proactively managing escalations, service risks, KPI performance, and SLA compliance.
-Provide contract administration support, including purchase orders, reporting, supplier coordination, invoicing processes, and continuous improvement initiatives.
Required Qualifications:Applicants must meet the below defined requirements for the role.
-Previous experience within a Helpdesk, Service Desk, Facilities Management, Contract Support, or Customer Service environment.
-Strong customer service, communication, stakeholder management, and organisational skills.
-Experience managing reactive and planned maintenance workflows while working to KPIs and SLAs.
-Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
-Experience using CAFM systems such as Maximo, Evolution, Concept, or similar platforms is desirable.
What's in it for you?
-Opportunity to join one of the UK's leading Facilities Management providers and contribute to essential service delivery operations.
-Access to Mitie's learning, development, and career progression opportunities.
-Be part of a collaborative team that values innovation, customer excellence, and continuous improvement.
There's a place for you at Mitie, join us today!