Site Manager


Company:	NHS Jobs
Salary:	£32,073 to £39,043 a year
Hours:	Full-time
Location:	Liverpool, L7 2AB
Job type:	Permanent
Posting date:	10 Nov 2026
Closing date:	24 Nov 2026

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Summary

Line manage the reception and admin staff to ensure a professional, efficient and effective service with an emphasis on high quality customer service to our patients. To monitor and manage the daily reception/admin duties and rotate workload as appropriate and delegate as and when required. To ensure that there is a high emphasis on the provision of customer care throughout the team. To co-ordinate the provision of reception and administration services and provide support for clinical and health promotion activities ensuring that all information is up to date and relevant. To assist with the setting up, monitoring and management of both clinical and reception rotas, always ensuring adequate cover at all times. To continually monitor/manage flow of calls coming into practice ensuring there is adequate cover on the phones at all times. Liaise with the Deputy Operations Manager at all times and ensure they are up to date with any risks, staffing issues or workload. Work as part of a close team of Site managers and ensure you display good communication and teamwork at all times. Line manage clerks ensuring they have workload delegated daily and ensure there time sheets are maintained accurately and sent to HR within the desired timescale. To organise maintenance schedules, recommend purchase of new pieces of equipment, undertake feasibility studies plan and monitor premises maintenance and cleaning services, liaising with or supervising contractors as necessary; report any problems to the relevant persons. Ensure practice complies with Health & Safety. Communicate effectively with the Building Managers at each site regarding any premises issues. Ensure that there are adequate stock of stationary is maintained at sites. To ensure, along with the prescribing clerks, the ordering, accurate record keeping and safe distribution of prescriptions in line with the practice procedures Mentor staff and maintain regular 121s and appraisals. Ensure the holiday policy is adhered to, and action staff leave as and when required. Follow the practice guidelines on staff timekeeping, sickness, unauthorised absence, support, capability and discipline and take appropriate action and carry out any necessary measures. Ensure staff personal files are kept up to date and any meetings are recorded. Discuss any concerns and seek support from the HR Manager when required. Manage any patient concerns or complaints as they arise and try to resolve at the time of occurrence ensure that any issues highlighted are sent to the relevant complaints/Learning events team in a timely manner. Ensure that the Zero-tolerance policy is always adhered to. To ensure the implementation of all procedures and ensure appropriate training is provided for all reception and allocated admin staff. To have active involvement in staff recruitment and ensure all HR and contractual requirements are met. To ensure all personnel data i.e. job descriptions, specifications, inductions, job plans and recruitment info are updated and passed on to the HR Manager. To take part in induction programmes for all new recruits and student placements. To ensure that any changes to staff contracts are documented and agreed in accordance with the Practice Procedures. Monitor and carry out the delegated workflow tasks, ensure compliance and take remedial action adapt where required (eg FP22, FP69, GP2GP etc). Support the performance lead in ensuring all admin tasks are maintained and any resource issues or risks are highlighted. Support the Quality lead in ensuring QOF targets are maintained at the site and staff are proactive in achieving these targets. Monitor messaging services via Accurix. To support locums/registrars/salaried GPs working in the practice. To attend, participate in and contribute to staff meetings and to be responsible for chairing the Reception Meetings. Be aware of relevant decisions from partners meetings and implement action as appropriate. Attend Patient Participation Group meetings and feedback any concerns/issues to the relevant team. Any other reasonable delegated duties considered appropriate to the post.

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