Health and Wellbeing Coordinator


Company:	NHS Jobs
Salary:	from £28,392 a year
Hours:	Full-time
Location:	Long Eaton, NG10 3FR
Job type:	Permanent
Posting date:	10 Nov 2026
Closing date:	24 Nov 2026

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Summary

Key Job Responsibilities Access, Referral Management and Triage Support Receive, review and process referrals into WE: Flourish in line with agreed pathways and timescales. Undertake initial contact with people where appropriate, gathering relevant information sensitively and accurately. Use agreed criteria to support triage, tiering and allocation decisions, recognising whether needs appear most appropriate for Tier 1, Tier 2 or Tier 3 support. Escalate complex, unclear, urgent or risk-related referrals to the Health and Wellbeing Practitioner or an appropriate clinical colleague. Support signposting where needs can be met through community resources, existing services or lower-level support. Book and deliver Quality Conversations when further exploration is required and within agreed role boundaries. Liaise with Social Prescribers, Health and Wellbeing Coaches, practice teams and partner services to support timely allocation. Monitor contact attempts, non-response, non-attendance and rebooking requirements, following agreed processes. Maintain accurate records of referrals, triage information, tiering decisions, outcomes and onward actions. Help maintain a clear overview of service demand, capacity and referral patterns. Quality Conversations and Personalised Support Planning Undertake strengths-based, person-centred Quality Conversations to understand what matters to the person. Explore social, emotional, practical and wellbeing-related factors affecting health and wellbeing, while recognising the limits of the role. Co-produce personalised support plans that identify goals, priorities, strengths, agreed actions and practical next steps. Support people who may experience barriers to accessing services, including low confidence, communication needs, practical difficulties or previous non-engagement. Promote choice, confidence, independence and supported self-management. Maintain clear and timely records of Quality Conversations, agreed actions, outcomes, reviews and discharge plans. Case Navigation and Coordination Provide case navigation and appropriate advocacy to help people engage with relevant services and community support. Coordinate actions where people are known to multiple organisations, within agreed pathway expectations and information-sharing arrangements. Work closely with Social Prescribers, Health and Wellbeing Coaches, Adult Social Care, Mental Health services, VCSE partners and practice teams. Support smooth handover between triage, Quality Conversation, multidisciplinary discussion and onward support. Follow up with people and partner organisations to help ensure agreed actions are progressed and unresolved referrals are addressed. Provide additional encouragement or practical support where this may improve engagement. Support appropriate review, transfer, discharge and closure when goals have been met, needs have changed or support is no longer required. Multidisciplinary Working, Escalation and Governance Prepare relevant cases for multidisciplinary meeting discussion where enhanced coordination or oversight is required. Attend multidisciplinary discussions and support completion and follow-up of agreed actions. Identify and promptly escalate safeguarding concerns, acute mental health concerns, clinical risks or urgent issues through agreed pathways. Work within agreed WE: Flourish protocols, professional boundaries, supervision arrangements and scope of practice. Review open cases regularly and seek advice where progress is delayed, needs become more complex or the intervention is no longer appropriate. Contribute to service monitoring, outcomes, patient feedback, equity of access, evaluation and continuous improvement. Deliver support by telephone, digitally, face to face, in PCN or practice settings and at agreed community locations. Communication and Relationships Communicate effectively, compassionately and inclusively with people, families, carers, colleagues and partner organisations. Adapt communication and engagement approaches to individual needs, health literacy, confidence, culture, disability and other potential barriers to access. Develop and maintain knowledge of local health, care, community and voluntary-sector services across Erewash. Build constructive relationships across Primary Care, Mental Health, Adult Social Care, Public Health, Social Prescribing, VCSE and community partners. Manage and prioritise workload effectively, using initiative while recognising when advice, supervision or escalation is required. Physical and Digital Skills Standard keyboard, telephone and digital skills are required. Use EHP and PCN IT systems, including SystmOne, securely and accurately. Regular use of computer and telephone systems, alongside face-to-face work in practice and community settings. Key Internal Relationships WE: Flourish Health and Wellbeing Practitioner WE: Flourish team colleagues Social Prescribers and Health and Wellbeing Coaches GP practice clinicians, managers and administrative teams EHP and EPCN operational, data and performance colleagues Key External Relationships People using WE: Flourish, their families and carers Voluntary, community and social enterprise organisations Adult Social Care and Mental Health services Public Health, community health and wider statutory services Community groups and place-based partners General Responsibilities for All Staff Confidentiality Maintain the confidentiality of patient-identifiable, staff and organisational information and share information only with authorised people in accordance with organisational policy and data protection requirements. Health and Safety Promote and maintain personal and workplace health, safety and security, manage risks appropriately, report hazards and incidents, and follow infection prevention and control requirements. Safeguarding Demonstrate due regard for safeguarding children and adults. Recognise concerns and escalate them promptly through agreed pathways. Equality, Diversity and Inclusion Respect peoples privacy, dignity, needs and beliefs. Work in an inclusive, non-judgemental way and support equitable access for people and communities who may experience barriers to care. Quality Take responsibility for the quality of own work, identify issues of quality or risk, contribute to team effectiveness, use feedback and learning, and support service improvement. Information Governance and Record Keeping Maintain accurate, timely, clear and confidential records. Use electronic systems securely and follow information governance, data protection and record-keeping requirements. Learning and Development Participate in induction, supervision, appraisal, mandatory training and role-relevant learning. Maintain competence and recognise the limits of the role. Flexibility Work flexibly across EHP and agreed locations where reasonably required. Responsibilities may be adjusted to meet service needs while remaining consistent with the purpose and level of the post.

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