Operations Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	London, E9 7TA
Job type:	Permanent
Posting date:	9 Nov 2026
Closing date:	20 Nov 2026

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Summary

1. Operational Management: Overseeing day-to-day practice operations, ensuring staff fulfil their responsibilities and services run efficiently. 2. Quality and Compliance: Ensuring compliance with CQC standards, NHS contractual obligations, QOF requirements and practice policies and procedures. 3. Staff and HR Management: Directly managing administrative, clerical and nursing leadership staff, overseeing recruitment, induction, job descriptions, appraisals, staff development, training, wellbeing and HR matters. 4. Governance and Development: Leading the development and implementation of practice policies, procedures, reports, the Practice Development Plan (PDP) and continuous improvement initiatives. 5. Performance and Training: Ensuring staff have the appropriate skills, training and support to perform their roles effectively, including mandatory training and ongoing professional development. 6. Patient Services and Experience: Overseeing patient services, managing complaints, promoting online services and ensuring effective communication with patients and staff. 7. Strategic and Financial Oversight: Managing procurement of equipment and services, supporting the strategic development of the practice and ensuring resources are used effectively. 8. Leadership and Communication: Leading practice meetings, preparing agendas, coordinating projects, managing internal and external communications and representing the practice at external meetings.

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