Contractor Performance Manager


Company:	Crawford & Company
Hours:	Full-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	9 Nov 2026
Closing date:	9 Dec 2026

Apply for this job

Summary

This role is to manage the performance and capacity of Contractor Connection’s supply chain of building contractors and other suppliers to meet or exceed key performance metrics.

To implement the company’s supply chain strategy delivering against the necessary quality, service level, cost and other objectives and to manage agreed projects through to delivery.

Essential requirements

Essential Proven experience in insurance property reinstatement or building repair. That could be managed repair, contractor-side, loss adjusting or a claims supply chain. I'd merge your two "reinstatement" lines into this one. Experience managing supplier or contractor performance against SLAs and KPIs, including audits, improvement plans and holding difficult performance conversations. Working knowledge of CDM Regulations 2015, H&S and asbestos regulations as they apply to domestic and commercial repairs. Understanding of FCA conduct requirements in claims: Consumer Duty, complaints handling (DISP) and fair treatment of vulnerable customers. Comfortable using data and MI (Excel or similar) to set priorities and show improvement. Experience resolving complaints and disputes with contractors and customers. Behaves in a strong customer focussed way at all times to develop and maintain Member partnerships and client relationships Full UK driving licence, and able to travel regularly across the region with occasional overnight stays. Desirable CIOB or RICS membership, or working towards it CII (e.g. Cert CII) or CILA qualification Experience recruiting and onboarding contractors, including vetting and compliance checks Experience responding to surge events like flood, storm or freeze, and scaling capacity quickly Ability to validate scopes and costs, e.g. schedules of rates or estimating Site safety qualification such as SMSTS, SSSTS, IOSH or NEBOSH Knowledge of the UK claims market and insurer client expectations Experience with claims or job management systems and MI tools like Power BI Existing knowledge of the contractor market in the region

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.