Senior Customer Service Administrator


Company:	Randstad CPE
Salary:	£21.10 to £21.10 an hour
Hours:	Full-time
Location:	Hemel Hempstead, HP2 7GE
Working pattern:	Remote
Job type:	Contract
Posting date:	9 Nov 2026
Closing date:	16 Nov 2026

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Summary

Are you an experienced customer service professional looking to make a genuine impact by enabling customers to make the world healthier, cleaner, and safer?

We are partnering with a large global manufacturer to find a talented Senior Customer Service Administrator

If you want to be the vital link connecting critical scientific solutions to worldwide customers; from supporting clinical trials to groundbreaking research, this is the perfect opportunity!

Pay rate: £21.10 per hour

Hours: Mon - Tue: 8:30 -17:00, Fri 8:30-16:30

Location: Remote with some site visits to Hemmel Hempstead

What you will be doing:

Managing customer relationships and ensuring exceptional service delivery within a multifaceted environment

Processing orders and contracts, handling quotations, and managing complex tender and bid documentation

Working across teams to coordinate shipments and maintain high standards of documentation accuracy

Serving as a key liaison between customers, internal departments, and sales teams

Bringing a process improvement mindset to contribute to continuous improvement initiatives

What we are looking for:

At least 2 years of administrative or customer service experience in a similar role

Strong proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint

Experience with CRM platforms, specifically Salesforce, and ERP systems such as SAP and QAD

Excellent written and verbal communication skills, including fluency in English

Strong organizational, time management, and multi-tasking abilities with an exceptional attention to detail

The ability to work independently while seamlessly collaborating with a team

Knowledge of ISO standards, GMP, and quality systems is preferred

Previous experience in the scientific, healthcare, or pharmaceutical industries is highly beneficial, as is a background in business administration or science

If you are highly organised and ready to adapt to changing business needs in a remote capacity, I would love to speak with you

. Please apply today with your updated CV to get the process started!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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