24014 - Administration Officer – Twilight Shift


Company:	Ministry of Justice
Salary:	from £25,582 a year, pro rata
Hours:	Part-time
Location:	Birmingham, B2 4AJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	6 Nov 2026
Closing date:	20 Nov 2026

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Summary

Role: Administration Officer – Twilight Shift

Business: Office of Public Guardian (OPG)

Location: Victoria Square House – VSH Birmingham

Grade: AO

Salary: £25,582 full time equivalent, pro-rated accordingly for twilight hours, with an additional pay allowance for twilight hours

Contract Type: Permanent

Minimum Hours: Fixed 30 hours Per Week, Monday – Friday 4:00pm to 10:00pm

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The advertised position is for an Administration Officer within the Power of Attorney Services team based in Birmingham. A range of opportunities are available across different departments, each with distinct responsibilities. These roles may involve casework, administrative tasks (such as filing and post opening), quality assurance activities, document registration, and handling customer telephone enquiries.

Duties and Responsibilities

• Supporting and contributing to the aims, objectives and performance of the department to ensure the Business Plan targets are met. Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely.

• Being responsible for your own quality, regularly refreshing your technical knowledge and training, to maintain the highest standards. Update case management and management information systems to keep applications on track, colleagues informed and submitting your personal stats sheets accurately, reporting anomalies.

• Contribute to ‘smarter working’ by following procedures, providing constructive feedback where improvements and efficiencies can optimise customer experience. Participate and contribute in team meetings, developing working relationships across the business where needed.

• Act as a role model, demonstrating behaviours within the MoJ Leadership statement and being a flexible, supportive team member, with good time-management skills to prioritise work.

• Communicating clearly, being honest and transparent, making decisions that involve the relevant people at the right time.

• Most roles will require a degree of communicating with customers by telephone, email or letter to answer questions and enquiries or ask for further information relating to their application.

• Communicating with your team within a remote-working environment (MS Teams). Some roles may include an element of remote working.

• Being responsible for your own learning and development with the support and guidance of your line manager and developing a knowledge of HR policies which you will be expected to abide by.

• Answer inbound telephone calls from external customers in a helpline centre environment, providing appropriate responses to customer queries and escalating requests to other teams where appropriate. You will act as point of contact for the customer, dealing with enquiries in a professional and courteous manner.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

For Twilight roles, the working hours are fixed 30 hours per week, Monday to Friday, 4:00 pm to 10:00 pm.

Staff are required to attend the office five days per week, and attendance in the office is mandatory to meet business requirements. There is no flexibility in the working pattern or working hours for these roles.

Skills & Qualifications

Essential Skills

• Always work with focus and pace to get the job done on time and to a high standard

• Follow the relevant policies, procedures and rules that apply to the job

• Keep focused on delivery and take responsibility for the quality of work produced

• Experience of using Microsoft computer packages, i.e Word, Excel and Outlook.

• Experience dealing with customers.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Experience of working in an operational delivery area or administration role.

• Experience of working in a compliance environment.