Senior Portfolio Analyst - ServiceNow
| Company: | SSE |
|---|---|
| Salary: | SS07 £50,964 - £60,899 |
| Hours: | Full-time |
| Location: | Glasgow Waterloo Street, G2 6AY |
| Job type: | Permanent |
| Posting date: | 6 Nov 2026 |
| Closing date: | 11 Nov 2026 |
Summary
Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Reading, Havant or Glasgow
Salary: £50,964 - £60,899 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent Full Time Flexible First options available
The Role
You will play a key role in our service transformation journey by championing ServiceNow, automation and AI to provide analysis, reporting, demand management, and workforce planning insight across the technology portfolio. Working closely with stakeholders, project teams, suppliers, and resource managers, the role is responsible for maintaining high-quality data, producing meaningful reporting and dashboards, supporting resource planning activities, and helping improve decision-making through analysis, automation, and continuous improvement.
You Will
- Maintain and enhance reporting processes within ServiceNow Strategic Portfolio Management (SPM), ensuring data quality and consistency across demand, funding, and resource records, to support portfolio planning, prioritisation, governance and decision-making.
- Develop and maintain dashboards and reporting solutions that provide clear visibility of workforce composition, resource utilisation, and demand trends, ensuring stakeholders have accurate and timely management information.
- Identify opportunities to automate reporting, streamline processes, and leverage AI-driven solutions to improve efficiency and insight.
- Build strong working relationships with stakeholders across Technology, Finance, suppliers, and external partners to support activities throughout the resource lifecycle and enable effective resource and demand management.
You Have
- Hands-on experience of working with ServiceNow Strategic Portfolio Management (SPM), particularly across Investment Funding, Demand Management, and Resource/Capacity Planning.
- Experience producing dashboards, management information, trend analysis, and reporting that supports operational and strategic decision-making.
- Strong dashboard and reporting skills, with experience of transforming portfolio, demand, resource, and workforce data into clear, actionable management insight.
- Experience of driving automation and making effective use of AI to streamline processes, improve insight and help transform the service.
- Experience in a reporting, resource management, demand management, workforce planning, or portfolio analyst role where you streamlined processes, improved insight, and/or helped transform services and ways of working.
- Experience working with contingent workforce suppliers, recruitment partners, or IT resource management activities would be advantageous.
About SSE
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
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