Technical support specialist


Company:	Jisc
Salary:	from £33,000 a year
Hours:	Full-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	6 Nov 2026
Closing date:	6 Dec 2026

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Summary

As a Technical Support Specialist within Jisc's Trust and Identity Services team, you will play a key role in supporting customers by resolving technical incidents and service requests for access management and federated identity services. You will provide guidance and mentoring to first-line support colleagues, collaborate with third-line specialists on complex issues, and contribute to service improvements and knowledge management. Working within a highly skilled team, you will help ensure the delivery of secure, reliable, and user-friendly authentication and remote access services for the UK education and research community.

What you’ll be doing:

• Deliver high-quality, timely support to members and customers.

• Resolve technical issues and escalate complex cases efficiently.

• Maintain accurate records of queries, issues, and complaints, ensuring resolution through appropriate channels.

• Create, publish, and validate technical documentation for internal and external use.

• Act as a technical liaison with internal teams, attending meetings and engagements.

Essential requirements

• Strong experience with Windows OS and an understanding of Linux. • Basic understanding of networking concepts. • Understanding of Single Sign-On (SSO) solutions. • Knowledge of Git, GitLab, and GitHub. • Experience with ticketing systems. • Excellent customer service skills with the ability to log and track issues accurately.

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