Front of House
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | SE1 9SG |
| Job type: | Contract |
| Posting date: | 6 Nov 2026 |
| Closing date: | 6 Dec 2026 |
Summary
Pay Rate: £15.45Position: Fixed Term ContractContract Type: Full TimeHours: 40Shift Pattern: Monday - FridayLocation: The Shard, Level 12, 32 London Bridge Street, London, Greater London, England, SE1 9SG
Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.
This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.
-Do you have experience in hospitality, customer service or corporate reception
-Connect naturally with people and communicate with warmth and confidence
-Take real pride in your presentation and the spaces around you
-Bring energy and a genuine “how can I help?” mindset
-Reliable, Enthusiastic and Hardworking, Passionate about what you do
-Ability to work on own initiative
-Good timekeeper
-Good communication skills - specifically verbal preferably with a second language
Job Overview
As the face of the Business, you will:
-Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes
-Own the guest journey from arrival to departure, making every interaction feel seamless
-Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams
-Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.
-Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.
-Comply with legal obligations and safety requirements of the role.
-Follow Assignment Instructions (AI) and procedures appropriately.
-Ensure that all KPI databases are accurately updated on a daily / weekly basis.
-Monitor, respond and communicate any site messages using the Site Radio
-Fully and satisfactorily complete all competency training required to carry out your role
-Complete training where applicable for continuous self-development as directed by the Security Account Manager.
-Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Main duties:
Undertake duties as described in accordance with the Reception Procedures Manual.
-To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
-To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
-To be readily able to answer any questions and / or find out the answer promptly.
-To receive and look after guests until they are met by their host.
-To maintain a quality reception area.
-To follow Assignment Instructions (AI) and procedures appropriately
-To support the booking service for meeting rooms.
-To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.
-To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
-To receive delivery of post external, log receipt, update Porter service
-To monitor, respond and communicate any site messages using the Site Radio
-To fully and satisfactorily complete all competency training required to carry out your role
-To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.
-To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
-To undertake other reasonable tasks as requested.