Healthcare Assistant (Phoenix Ward)


Company:	NHS Jobs
Salary:	£31,554 to £33,270 a year
Hours:	Full-time
Location:	Tooting, SW17 0YF
Job type:	Permanent
Posting date:	6 Nov 2026
Closing date:	15 Nov 2026

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Summary

1. Working under the guidance of a Registered Nurse/ AP/NA/B4, to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise. 2. Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social support. 3. Supporting junior to staff and leading on providing hands-on care to service users including: a. Undertaking 1-1 engagement with service users in an honest, open and non- judgmental way. b. Recognising and valuing service users as individuals, acknowledging the importance of always maintaining the service users respect and dignity and ensure that the care provided respects equality and diversity. c. Escalating any concerns to a Registered Nurse. d. Monitoring and recording service user clinical observations, such as Physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do not fulfil the personal parameters to the relevant professional. (Band 4 or Registered Nurse). e. Implementing the principles of recovery: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest. 4. Escorting service users, as required, in line with Trust policies. 5. Facilitating the admission and discharge of service users, ensuring needs of the patient are met including activities such as property checks, orientation to services, and ensuring that community support needs are met under direction of a senior clinician. 6. Advocating for service users needs and rights within Trust policy. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

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