Customer Experience Advisor


Company:	Richmond Housing Partnership (RHP)
Salary:	from £35,140 a year
Hours:	Full-time
Location:	London, TW11 8GT
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	5 Nov 2026
Closing date:	20 Nov 2026

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Summary

What we offer:

Alongside a competitive salary, we offer a great range of benefits including:

• Hybrid/flexible working

• Pension payments doubled by us, up to a maximum of 11.3%

• 29 days annual leave plus bank holidays

• Enhanced family leave

• Simply Health level 5 healthcare plan

• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for:

You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.

By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.

By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff

• We make it happen

• We care

Feel a connection? If this sounds like you, click on apply now!

**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.