Reception Manager


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	London, SW4 0DE
Job type:	Permanent
Posting date:	5 Nov 2026
Closing date:	13 Nov 2026

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Summary

Manage and oversee the daily operations of the reception team. Supervise, support, and develop reception staff through training and performance management. Ensure a high standard of patient care and customer service is maintained at all times. Develop and maintain reception processes to improve efficiency and patient experience. Monitor staff rotas and ensure adequate reception cover. Deal with patient enquiries, concerns, and complaints professionally and sensitively. Support the practice management team with administrative and operational tasks. Ensure compliance with practice policies, confidentiality requirements, and NHS regulations. Assist with recruitment, induction, and training of new reception staff. Liaise with clinicians and other departments to ensure smooth day-to-day operations.

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