Senior Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | West Bromwich, B71 3AS |
| Job type: | Permanent |
| Posting date: | 4 Nov 2026 |
| Closing date: | 20 Nov 2026 |
Summary
Ensuring the effective, efficient and professional day-to-day running of reception services. The postholder will act as the first point of contact for reception staff, providing guidance, support and supervision while maintaining high standards of patient care and customer service. To have a thorough knowledge and work in accordance of all practice policies and procedures. The role combines regular reception duties with additional responsibilities for staff coordination, training, monitoring workloads, resolving operational issues and ensuring practice policies and procedures are consistently followed. The Senior Receptionist will lead by example and promote positive teamwork. Provide day-to-day guidance, supervision and support to reception staff. Act as the first point of contact for routine reception operational queries and concerns. Allocate daily tasks, monitor progress and ensure workloads are distributed fairly and efficiently. Support induction, coaching and training for new and existing staff. Ensure appointment booking and care navigation procedures are followed. Ensure opening, closing and building security procedures are followed. Help implement new procedures, initiatives and operational changes. Support practice audits, quality improvement work and CQC preparation.