Patient Administrator | Chelsea and Westminster Hospital NHS Foundation Trust


Company:	Chelsea and Westminster Hospital NHS Foundation Trust
Salary:	£30,630 - £32,346 per annum incl. HCAS (pro rata)
Hours:	Full-time
Location:	Isleworth, TW7 6AF
Job type:	Permanent
Posting date:	4 Nov 2026
Closing date:	4 Dec 2026

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Summary

West Middlesex Hospital - Patient Access

We are searching for 1 high performing and enthusiastic individual to fill a Patient Administrator job share vacancy at the West Middlesex Hospital, working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.

Working Thursday-Friday 8-4

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

• Clinical Offices

• A&E

• Main reception

• Central Outpatient Booking Team

• Clinical Imaging

• Wards

• Endoscopy

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner

• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery

• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff

• Interact with patients and relatives in distress in a sensitive and empathetic manner

• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information

• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure

• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters

• Ensure all procedures are followed re data capture for service specific outcomes.

• Ensure all paperwork is filed appropriately

• Arrange interpreter and transport services where indicated

• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development

• Provide cover across the POD as and when required

• Provide an excellent standard of service to patients at all times

• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

This advert closes on Wednesday 18 Nov 2026

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