SAP Delivery Manager


Company:	Hays Specialist Recruitment
Salary:	Not specified
Hours:	Full-time
Location:	London, WC1V 6EA
Job type:	Contract
Posting date:	4 Nov 2026
Closing date:	4 Dec 2026

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Summary

Your New Company

A leading global technology and consulting organisation is seeking an experienced SAP Delivery Manager to join a high-profile enterprise environment. Working remotely, you will play a key role in ensuring the successful delivery and continuous improvement of SAP services, while collaborating with both internal stakeholders and customer teams.

Your New Role

As an SAP Delivery Manager, you will be responsible for overseeing the delivery of SAP services, ensuring contractual commitments, service levels, and customer expectations are consistently met. You will manage operational performance, drive service improvements, coordinate cross-functional teams, and maintain strong customer relationships.

Key responsibilities include:

Managing SAP services against agreed SLAs and contractual obligations

Overseeing ITIL service management processes including Incident, Problem, and Change Management

Leading and coordinating the resolution of high-priority incidents

Producing and delivering service reports and performance metrics

Managing supplier relationships and conducting service reviews

Supporting service transitions and handovers into production

Engaging with technical delivery teams to drive operational excellence

Monitoring service performance and identifying opportunities for improvement

Managing operational risks, RAID activities, and governance requirements

Supporting resource planning, capability development, and team growth

Contributing to financial performance, forecasting, and profitability management

Promoting a culture of continuous service improvement and innovation

What You'll Need to Succeed

Proven experience in SAP Service Delivery Management or SAP Managed Services

Strong understanding of ITIL Service Management processes and best practices

Experience managing SLAs, KPIs, service reporting, and operational performance

Ability to manage high-priority incidents and service escalations

Strong stakeholder and customer management skills

Experience working with cross-functional technical and operational teams

Knowledge of supplier/vendor management and governance frameworks

Strong communication, leadership, and organisational skills

Experience managing operational risks and service improvement initiatives

ITIL certification or equivalent service management experience is desirable

Eligibility to undergo BPSS clearance

What You'll Get in Return

Fully remote working arrangement

Opportunity to work on a large-scale SAP service delivery engagement

Exposure to enterprise-level stakeholders and strategic service operations

Collaborative and supportive team environment

Immediate contract opportunity with an initial 5-month engagement

Valuable experience within a complex and fast-paced SAP environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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