Business Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | £39,959 to £48,117 a year |
| Hours: | Full-time |
| Location: | Exeter, EX2 5AF |
| Job type: | Contract |
| Posting date: | 4 Nov 2026 |
| Closing date: | 18 Nov 2026 |
Summary
The Business Manager is a key member of the FRS leadership team, responsible for supporting the effective delivery of a 24/7 mental health crisis service through the management of business, administrative and operational functions. Working closely with Service Managers, Clinical Team Managers and wider stakeholders, the post holder will lead on performance reporting, workforce coordination, governance processes, business planning and service improvement initiatives. Key responsibilities include: Managing and developing the administrative function, providing leadership, supervision and support to non-clinical staff. Producing and analysing performance data, key performance indicators and business reports to support operational decision-making and service improvement. Managing telephony systems and reporting, including maintaining call centre software and providing analysis of service demand and activity. Supporting workforce planning through rota management, temporary staffing coordination, sickness monitoring and establishment oversight. Coordinating governance processes, audits, meetings, action tracking and compliance requirements, including supporting service readiness for inspections and reviews. Leading on business continuity planning, risk management activities and the implementation of service policies and procedures. Supporting financial management through monitoring budgets, expenditure and procurement processes, escalating concerns where appropriate. Developing and maintaining information systems, reporting tools and administrative processes to improve efficiency and data quality. Working collaboratively with internal and external partners to support service delivery, improvement projects and organisational priorities. Assisting with complaints, investigations, audits and service development work, ensuring high standards of quality and governance are maintained. The post holder will be expected to work autonomously, manage competing priorities and contribute to the ongoing development of FRS, ensuring the service remains responsive, efficient and focused on delivering high-quality support to people experiencing mental health crisis.