Neighbourhood Coordinator (Leasehold)
| Company: | PA Housing |
|---|---|
| Salary: | £29,723 to £30,986 a year, pro rata |
| Hours: | Part-time |
| Location: | Walton-on-Thames, KT12 1DZ |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Contract |
| Posting date: | 4 Nov 2026 |
| Closing date: | 17 Nov 2026 |
Summary
Job reference: NLD-002469
Salary: £29,723 per annum, rising to £30,986 after probation (for 28 hours per week)
Closing date: 17/11/2026
Location: Hybrid - Case House, Surrey or London
Employment type: Fixed Term
Hours Per Week: 28
Additional role requirements:
DBS Check
Driving Licence
Do you enjoy working with people, building strong communities and making a real difference to residents?
We’re looking for a Neighbourhood Coordinator Leasehold to help create safe, vibrant and welcoming communities for residents living in our Housing for Older People schemes.
You’ll be a visible and trusted presence for residents, supporting their wellbeing and independence while helping to make sure our schemes are well managed, well maintained and great places to live.
From community engagement and resident events to safeguarding, home visits and improving the physical environment, this is a varied role where you’ll work closely with residents, colleagues and external partners to make a difference every day.
Please note this is a fixed term contract for 6 months
What’s in it for you….
In addition to the salary, we offer a number of benefits, including:
High street discount schemes
Health cash plans
26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays – take them when it suits you
Car leasing scheme
Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role.
What you’ll be doing……
You’ll play a key role in creating positive communities and making sure residents receive a high-quality, responsive service. Here’s a snapshot:
Build strong relationships with residents, providing a visible and accessible presence across our Housing for Older People schemes
Organise and support community activities and engagement events that promote wellbeing, independence and a sense of belonging
Provide intensive housing management, including home visits, advice, signposting and support with tenancy sustainment
Identify and appropriately escalate safeguarding concerns, supporting the safety and wellbeing of vulnerable residents
Manage enquiries and complaints, resolving issues promptly and providing clear, customer-focused advice
Monitor repairs, estate services and the condition of communal areas, identifying issues and opportunities for improvement
Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs), ensuring residents’ individual needs are reflected in emergency arrangements
Work with Asset Management and other colleagues to assess schemes, support investment planning and identify opportunities to improve the environment and value for money
Essential requirements
What we’re looking for: We’re looking for someone who is passionate about supporting residents and creating great communities. You’ll bring: Experience working in housing, neighbourhood management, tenancy management or a similar customer-focused environment Experience working directly with residents, including supporting older people or vulnerable adults Strong communication and relationship-building skills, with the confidence to manage difficult conversations and resolve issues Experience identifying and responding appropriately to safeguarding concerns A proactive and solutions-focused approach, with the ability to identify opportunities to improve services and the resident experience Good organisational and IT skills, with the ability to manage information accurately and work across a busy and varied role If you’re passionate about creating great places to live and helping residents feel safe, supported and connected, we’d love to hear from you.
Proud member of the Disability Confident employer scheme
