GP Receptionist/ Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Mitcham, CR4 3LD
Job type:	Contract
Posting date:	3 Nov 2026
Closing date:	3 Dec 2026

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Summary

The candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration, The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The candidate will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team. The following are the core responsibilities of a Receptionist/administrator in delivering health services: Accurately detail information on patients records within the clinical system Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Assist with triage administration Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiate contact with and respond to, requests from patients, team members and external agencies Photocopy documentation as required Input data into patients healthcare records as necessary Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Support all clinical staff with general administrative tasks as requested Undertake a broad spectrum of administrative duties commensurate with the role Be an integral part of the general practice team Act as a chaperone as required Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times

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