High Intensity Use (HIU) Care Coordinator


Company:	NHS Jobs
Salary:	from £31,500 a year
Hours:	Full-time
Location:	London, W10 6DZ
Job type:	Contract
Posting date:	2 Nov 2026
Closing date:	13 Nov 2026

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Summary

Key partners and communication Develop excellent working relationships with the all partners, wider service networks including the High Intensity Use service teams, voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT and the NWL HIU Programme Build and maintain effective relationships with Information, Advice and Guidance Services Share learnings from the project with community based staff to promote safe practice and sustainability Maintain good communication with clients and, where appropriate, their families/carers Present highly complex information about the project, initiatives and service providers to a wide range of stakeholders in a formal setting To produce marketing materials, attend event and outreach where necessary to promote the service Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary SERVICE DELIVERY Work with commissioner colleagues and the wider HIU staff workforce, to support a review of local demand for this cohort (i.e. Primary Care and A&E services) Act as the central point of contact for all referrals to the community/Primary Care HIU service aspect Provide information, advice and guidance to referred stakeholders including signposting where appropriate Support clinical staff to develop and upload personalised plans with clients to IT systems (i.e. Universal Care Plans, personalised care plans) Develop and maintain a patient database Engage with NWL GP practices and Primary Care Networks on a regular basis To monitor developments within Primary Care and for HIU services at a national-level and to ensure that this is fed in, where possible to local activity. Adhere to all relevant internal policies and procedures and ensure compliance with data Protection, Health and safety and safeguarding policy and best practice To operate in a highly political and sensitive environment Constantly strive for providing efficient, high quality care to identify underlying issues relating to demand and barriers for patients Appropriately handle confidential and sensitive patient information Determine links to existing projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements building in contingency as necessary Where required, support the HIU workforce to produce tools and models for client engagement that address wellbeing, asset mapping, signposting, empowerment, and self-help Monitoring, report and evaluation Plan, develop and implement methods and processes with the HIU workforce, to support the evaluation of service demand and patient outcomes Monitor and evaluate the effectiveness of the service against agreed targets Support the development of quarterly and annual reports for the service, including information that demonstrates the qualitative and quantitative benefits delivered Document any gaps in service provision for the High Intensity Use cohort Drafting reports and summarising issues, patient outcomes, and providing progress reports for NWL HIU Programme (i.e. NWL Integrated Care Board)

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