ALAR AO X4 Manchester


Company:	Brook Street
Salary:	Not specified
Hours:	Full-time
Location:	Manchester, M5 3EB
Job type:	Temporary
Posting date:	2 Nov 2026
Closing date:	9 Nov 2026

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Summary

Home Office - Customer Services Group

Location: Soapworks, Manchester (Salford)

Pay Rate: £16.01 per hour

Hours: 37 hours per week, Monday to Friday

Contract Length: 12 months from start date

Working Pattern: Hybrid working (60% office attendance required)

Clearance Required: CTC Clearance

About the Role

We are currently recruiting for

8 Administrative Support Officers (AO)

This is an excellent opportunity for individuals who thrive in a fast-paced environment and have strong administrative, organisational and communication skills. You'll play a key role in supporting casework processes, ensuring accuracy, efficiency and excellent service delivery.

Key Responsibilities

Review and validate Administrative Reviews within required timescales, ensuring accuracy and compliance with procedures.

Manage correspondence and enquiries, accurately recording and uploading relevant documentation.

Identify and escalate safeguarding concerns in line with established processes.

Process rejection and withdrawal cases while maintaining high levels of accuracy and quality.

Support bail case management activities, including monitoring deadlines and reviewing case statuses.

Provide administrative support using Home Office systems, including ATLAS, to maintain accurate case records.

Work to productivity and quality targets while maintaining excellent attention to detail.

What We're Looking For

We're interested in candidates who can demonstrate:

Strong administrative experience.

Excellent attention to detail and accuracy.

The ability to work proactively in a fast-paced environment.

Effective time management and organisational skills.

Strong written and verbal communication skills.

Excellent interpersonal skills and the ability to build positive working relationships.

Good knowledge of Microsoft Office applications, particularly Word and Excel.

Working Hours

37 hours per week, Monday to Friday.

What's on Offer?

£16.01 per hour.

Hybrid working arrangement.

12-month assignment with potential for extension.

Opportunity to gain valuable experience within the Home Office.

A supportive team environment with opportunities to develop administrative and casework skills.

Please note: Successful candidates will be required to obtain and maintain

CTC clearance before starting the role.

Location: Soapworks, Manchester (Salford)

Start Date: January, subject to clearance and on-boarding requirements.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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