Client Associate (Maternity Cover) - Home based


Company:	Health Partners Group Ltd
Salary:	Not specified
Hours:	Full-time
Location:	EC2M 1JJ
Working pattern:	Remote
Job type:	Contract
Posting date:	2 Nov 2026
Closing date:	2 Dec 2026

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Summary

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF JOB:

JOB7342

Role Outline

As a Client Associate, you will play a vital role in managing cases and ensuring the seamless delivery of our services. Your will coordinate appointments, liaise with clients, employees, clinicians, and third parties, proofread and release reports, and manage administrative processes such as invoicing and case closures.

You will act as a key point of contact to provide essential support and ensure sensitive information is handled securely in line with GDPR and company policies. This role requires excellent organisation, attention to detail, and strong communication skills to support our clients, their employees, and the wider team effectively.

What you'll be doing

Management of Occupational Health cases including: b

ooking appointments; r

eviewing cases, chasing updates and gathering information; r

eviewing, proof reading and releasing reports; i

nvoicing; c

losing cases

Answering phone calls, making outbound calls and replying to emails.

Using a cloud-based telephony system which records calls for training and quality purposes.

Working within GDPR and the

company's policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.

Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.

Working towards our clients' goals and the company's key metrics.

Display the company's CORE values; Caring matters, One team, great Relationships and Excellence all round.

Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.

Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.

Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.

What we are looking for

Essential

GCSE in English and Maths

Excellent verbal and written communication skills.

Sound knowledge of GDPR regulations.

Good IT skills to include the use of database systems, telephony and Outlook.

Able to use own initiative, have a proactive approach and excellent attention to detail.

Willing to take an active role in one's own development.

Experience working in customer service with good teamworking skills.

Able to multitask in a fast-paced, changing environment.

Trustworthiness and integrity as

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

Competitive annual salary dependent on qualifications and experience

Contributory pension scheme up to 6%

Life assurance

Starting on 25 days annual leave plus bank holidays, increasing with length of service

Have a day off for your Birthday (non-contractual benefit)

Discounted gym membership

Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.

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