Care Navigator


Company:	Beacon Medical Group
Salary:	from £13.17 an hour
Hours:	Part-time
Location:	Ivybridge
Working pattern:	On-site
Job type:	Permanent
Posting date:	2 Nov 2026
Closing date:	13 Nov 2026

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Summary

We require Care Navigators to join our team, are you who we are looking for?

We are a forward thinking, single practice PCN, based in Plympton and Ivybridge (Devon). We have a list size of 43,000 patients. This has allowed us to recognise the skills and knowledge within our Group and expand our team to offer our patients the best care. To ensure job security, the practice employs all members of the PCN.

Are you someone who is dynamic, energetic and a positive team member that is passionate about patient care?

The ideal candidates must have a flexible can-do attitude with excellent communication skills and able to provide clear effect support to patients. You must be able to work well with others and drive the non-clinical link in a multi-disciplinary team. This is an interesting and challenging role, pivotal to patient care.

If you have the drive, ambition and energy to join a winning team, then we want you!

Essential requirements

Qualifications Essential Evidence of a good general standard of education at GCSE level or equivalent Desirable NVQ Administration level 3 or equivalent level of experience. Active Signposting or Care Navigation Training Qualification Customer Service Qualification Experience Essential Experience of working in Primary Care Experience of working with the public Experience of working in a busy environment An understanding of Clinical Terminology Knowledge of the GDPR and how this is applied in practice. Understanding of different patients and carer groups and needs. Awareness of the importance of safeguarding and procedures. Be aware of confidentiality and data protection when handling sensitive information. Accurate, attention to detail. Completing audits. Data analysis and reporting. Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia) Understand the basic principle of self-care for people Desirable Experience of working in within a General Practice environment Up-to date knowledge of services and health resources in the local area. Good working knowledge and experience of using System One. Skills and Other Essential Able to travel between sites when required Demonstrate willingness to learn and develop within the role The candidate must demonstrate an understanding of our values Effective communication and interpersonal skills (Written and Oral) Good level of computer literacy Strong Customer service skills Ability to co-ordinate Multidisciplinary teams to a desired end goal Effective time Management (planning and organising) to be able to meet strict deadlines Ability to follow clinical Policy and Procedure Ability to deal with sensitive issues often within hostile or emotional situations. Ability to use own initiative and work under minimum supervision and determine own workload. Able to work well as part of a team. Evidence of problem solving and improving processes Recognise own development needs and identify how these may be met Confidence in ability to understand practice policy and protocols Understanding of databases, coding, and extraction of data for reporting purposes Sensitive and empathetic in distressing situations Desirable Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate

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